topic Re: Customer Reviews in Suggestion Box

Customer Reviews

Unhooked42 — Wed, 13 Feb 2019 14:54:41 GMT

Why is it so hard to get to the reviews anymore? I liked when the reviews automatically showed up. I keep clicking read reviews on certain items and nothing comes up even though I see it has 14 reviews

Re: Customer Reviews

Peridot — Wed, 13 Feb 2019 15:06:02 GMT

I agree 100%! I guess the Q is trying to get us to order items without reading the reviews. They need to fix this situation abd out it back to what it used to be and allow the customer to click on the revieww for each item without having to "dig deeper" to get to them. They invested all kinds of time and money on a new logo, which is less impressive than the old one and updated other areas on the site so there is no reason they can't give us easy access to the reviews!! QVC ARE YOU LISTENING????

Re: Customer Reviews

MarkeieMark — Wed, 13 Feb 2019 15:50:50 GMT

ITA, If you find out let me know.

Edit: And agree the new logo is flat.

Re: Customer Reviews

loriqvc — Wed, 13 Feb 2019 16:14:54 GMT

For those having trouble viewing reviews: Several people have reported this issue lately, primarily when using the Safari browser on iPads. Clearing your cache and cookies should solve the problem (regardless of device, operating system, or browser), even if the fix is only temporary. Alternately, try downloading the QVC app; many have reported that it is a more stable option for browsing the site. Good luck!

Re: Customer Reviews

CalminHeart — Thu, 14 Feb 2019 11:14:27 GMT

I noticed this with a couple of other websites too. I wonder if they're all going to this? I want to see the reviews. I ignore a lot that don't say anything productive about the product though. I don't want to know if it's pretty. I want to know how it works, does it work, how long did it last, was it liked, etc.

I look for patterns since companies are now paying people to write reviews. If too many seem fake, I ignore them all. For example, Some vendors/companies who sell their products on Amazon are now paying people to write reviews on Amazon. I've seen it on Kohls, Macys, and other websites too.

Re: Customer Reviews

bells4me — Sat, 16 Feb 2019 22:37:48 GMT

If it says “no reviews yet” click on it anyway and they pop up.

Re: Customer Reviews

Katiek — Mon, 15 Apr 2019 14:54:21 GMT

Thank you for the response, but I'm having problems and I'm not using Safari. The reviews give usieful information (particularly about sizing) and I'm less likely to order if the reviews are easily readable.

Re: Customer Reviews

Mom2Dogs — Mon, 15 Apr 2019 21:27:13 GMT

@Unhooked42 I brought this to the attention of the moderators on Sunday, I never heard back from anyone.

Re: Customer Reviews

Mom2Dogs — Mon, 15 Apr 2019 21:29:18 GMT

@loriqvc I did clear cookies, etc. It did not help. The problem has been going on for quite a while.

Re: Customer Reviews

decbabe — Fri, 19 Apr 2019 19:56:04 GMT

I like the reviews, especially the sizing...in some instances it has detered me from ordering my normal size, and either order the item sizing up or down. And in all cases I didn't have to return the item.