topic Telephone Number in Suggestion Box

Telephone Number

Kachina624 — Fri, 05 Apr 2019 06:21:59 GMT

On the alternate TV channels such as Q2, Q3, please leave the phone number for auto ordering on the screen at all times. I wanted to place an order a couple nights ago, the number was not on the screen. I waited and waited and the phone number never appeared. The host moved to the next item. Fortunately I'd written down the item number so I was eventually able to place my order. At 3am, I'm not in the mood to struggle. This is not a hard, complicated request.

Re: Telephone Number

BirkiLady — Fri, 05 Apr 2019 07:30:13 GMT

@Kachina624 This make me happy. I also made this comment following the QVC changes. However, other posters rudely made fun of my request. (Didn't feel well and wasn't in the mood to stand up for myself at the time.) I appreciate your attempt at getting the phone number in the screen 24/7. Thanks!!

Re: Telephone Number

LizzieInSRQ — Fri, 05 Apr 2019 09:40:38 GMT

I've never ordered from QVC or HSN using my phone. I go online and place my order. I don't need to know the order number or phone number.

Re: Telephone Number

Bri369 — Fri, 05 Apr 2019 10:52:25 GMT

If you have the item number, can't you order it online or from the regular QVC number?

Why do you have to wait for the special number to appear?

Re: Telephone Number

nomless — Fri, 05 Apr 2019 11:26:17 GMT

@Bri369 wrote:
If you have the item number, can't you order it online or from the regular QVC number?

Why do you have to wait for the special number to appear?

I, too, would use the regular Q phone number. From what I've seen, item numbers and prices are the same across all the Q channels. I don't see why you need to order from the channel you are watching.

But, OP has a point. If Q wants us to use the specific phone number for the channel, the number should be on screen at all times.

Re: Telephone Number

on the bay — Fri, 05 Apr 2019 11:48:47 GMT

There is a number for automated ordering and a number for ordering from a live person (that takes forever to answer), and then another number for customer service.

So what some of you are calling the QVC "regular number" is not what is needed.

When I used to order, I always used the automated number, not what some are calling the "main" or "regular" number.

Now I rarely order but now I will do it online.

Some people are not comfortable ordering online. QVC should not make it difficult to order any type of way they have available.

It really makes sense to have that automated number on the screen at all times on all channels.

Not a difficult thing to do.

And no point in everyone saying why it doesn't need to be done!

I'm sure most people know you can order online etc but doesn't mean you want to.

Re: Telephone Number

KingstonsMom — Fri, 05 Apr 2019 11:57:54 GMT

@on the bay

I agree and in @Kachina624's case, who wants to get up at 3AM, maybe have to go to another room and fire up their device to order, when the phone # can so easily be left on the tv screen?

I thought the 'C' in QVC was supposed to mean 'Convenience'.

Re: Telephone Number

on the bay — Fri, 05 Apr 2019 12:02:01 GMT

I also wanted to point out that some of these responses did not really read the original post and understand it.

There are not individual numbers for every channel.

There is an automated number where you do not have to speak to anyone and you do not have to wait sometimes for 20-30 minutes to get through!

It seems a lot of responses are just immediately firing off replies just to argue or say why something is not needed or not a good idea!

Re: Telephone Number

KingstonsMom — Fri, 05 Apr 2019 12:09:00 GMT

@on the bay

That seems to happen quite often around here.

Re: Telephone Number

Bri369 — Fri, 05 Apr 2019 12:51:50 GMT

@on the bay wrote:
I also wanted to point out that some of these responses did not really read the original post and understand it.
There are not individual numbers for every channel.
There is an automated number where you do not have to speak to anyone and you do not have to wait sometimes for 20-30 minutes to get through!
It seems a lot of responses are just immediately firing off replies just to argue or say why something is not needed or not a good idea!

I understood the OP perfectly.

By regular number, I meant 800-345-1515. Every item in QVC's inventory can be purchased using that number 24 hours a day

Re: Telephone Number

on the bay — Fri, 05 Apr 2019 13:04:41 GMT

@Bri369 -

Yes, that is the automated number. That is the number that would be nice to have on the tv at all times.

I have it in my phone but I'm sure not everyone has the ability to to put it permanently in their phone I guess.

Re: Telephone Number

on the bay — Fri, 05 Apr 2019 13:02:42 GMT

@KingstonsMom -

Yes,I was thinking the same thing

Re: Telephone Number

Kachina624 — Fri, 05 Apr 2019 15:11:52 GMT

@LizzieInSRQ wrote:
I've never ordered from QVC or HSN using my phone. I go online and place my order. I don't need to know the order number or phone number.

@LizzieInSRQ. I don't keep a computer in my bed, and that's where I am at 3am.

Re: Telephone Number

aggravated — Fri, 05 Apr 2019 15:53:58 GMT

Thank you, @Kachina624, for bringing this topic up. I was watching a Basso program on Q2 and was waiting for the phone number to appear. Waited a long time - so long actually I was afraid the top would sell out before the number reappeared. The number also has a recording of the item numbers for what's on the air, the item on previouly, etc. for those of us who don't have a pencil and paper handy. One of the reasons to shop on TV is the ease of the shopping experience, which would not include a laptop and pen and paper tablet. Not all of us watch television and have the laptop out at the same time. Would like the phone number on the screen, please!

Re: Telephone Number

sunshine45 — Fri, 05 Apr 2019 16:02:25 GMT

@Bri369 wrote:
@on the bay wrote:
I also wanted to point out that some of these responses did not really read the original post and understand it.
There are not individual numbers for every channel.
There is an automated number where you do not have to speak to anyone and you do not have to wait sometimes for 20-30 minutes to get through!
It seems a lot of responses are just immediately firing off replies just to argue or say why something is not needed or not a good idea!

I understood the OP perfectly.

By regular number, I meant 800-345-1515. Every item in QVC's inventory can be purchased using that number 24 hours a day

@Bri369

i have that number memorized from all the time that i used to order via phone. lol, i dont think i will ever forget it.

now i no longer order via the phone because i want my rebates.....so i order via the site and use one of the rebate sites to access qvc.

they are promoting ordering via the app or ordering online. my mom still uses her phone on occasion to order, otherwise, i place her orders online.

the automated ordering number shows up almost every minute or two.

Re: Telephone Number

nomless — Fri, 05 Apr 2019 16:05:00 GMT

I just checked all the Q channels. No phone mumber was displayed on any of them. Now I understand OP's problem.

Now, I usually order online, but I sometimes use phone automated ordering. I memorized the number for automated ordering decades ago, so I don't need the number to be displayed. I never noticed that it is not always on the screen. IMO, that's a serious oversight on Q's part and is probably causing them to lose sales.

Re: Telephone Number

sunshine45 — Fri, 05 Apr 2019 17:33:40 GMT

@nomless wrote:
I just checked all the Q channels. No phone mumber was displayed on any of them. Now I understand OP's problem.

Now, I usually order online, but I sometimes use phone automated ordering. I memorized the number for automated ordering decades ago, so I don't need the number to be displayed. I never noticed that it is not always on the screen. IMO, that's a serious oversight on Q's part and is probably causing them to lose sales.

i am not sure why some are getting different views of the channels. i see a phone number displayed at least once a minute for all of the channels.

for QVC3 i see 800-600-3144

for QVC2 i see 800- 500-7590

for QVC1 i see 800-345-1515

all of them rotate the phone number, "order from any device qvc.com," and "order by app iphone, ipad, android." at the bottom of the irem information to the left of the screen.

Re: Telephone Number

Kachina624 — Sat, 06 Apr 2019 04:32:38 GMT

@sunshine45 wrote:
@nomless wrote:
I just checked all the Q channels. No phone mumber was displayed on any of them. Now I understand OP's problem.

Now, I usually order online, but I sometimes use phone automated ordering. I memorized the number for automated ordering decades ago, so I don't need the number to be displayed. I never noticed that it is not always on the screen. IMO, that's a serious oversight on Q's part and is probably causing them to lose sales.

i am not sure why some are getting different views of the channels. i see a phone number displayed at least once a minute for all of the channels.

for QVC3 i see 800-600-3144

for QVC2 i see 800- 500-7590

for QVC1 i see 800-345-1515

all of them rotate the phone number, "order from any device qvc.com," and "order by app iphone, ipad, android." at the bottom of the irem information to the left of the screen.

The number I see for Q2 automated ordering is 800-700-1402.

Re: Telephone Number

dooBdoo — Sat, 06 Apr 2019 05:25:45 GMT

I don't see anything wrong with @Kachina624's suggestion/request for phone number displays -- seems like a perfectly logical idea.

I agree that retailers in general are pushing for app orders or online orders, but it seems to me the home shopping networks also rely heavily on impulse purchases and the phone number readily on-screen would add to the ease of quick buys.

If they want to eliminate the numbers and other information to have less text on the screen, then it would follow that they would eliminate all the phone numbers from all shows on all channels... not just sporadically, here and there.

At the moment... I just looked at all 3 channels on my Mac... and I see the same phone numbers @sunshine45 posted for QVC2 and QVC3, but the QVC original doesn't display any phone number at all. There seems to be no consistency.

Re: Telephone Number

LizzieInSRQ — Sat, 06 Apr 2019 22:44:46 GMT

@Kachina624 wrote:
@LizzieInSRQ wrote:
I've never ordered from QVC or HSN using my phone. I go online and place my order. I don't need to know the order number or phone number.
@LizzieInSRQ. I don't keep a computer in my bed, and that's where I am at 3am.

I have a tablet next to my bed and sometimes in it 😁😁😁 I LOVE it!!