topic Re: QVC send out a letter please in Suggestion Box

QVC send out a letter please

Grouchomarx — Sun, 31 Mar 2019 15:58:28 GMT

Clearly there are shipping issues that are affecting a lot of customers. Lots of complaints here about long waits for items to ship. So it is not a secret. I suggest sending a letter to customers via email explaining the issues, apologizing, thank you for your patience, etc. It would help frustrated customers to be made aware of the situation and when it may be fixed. This same thing happened last year when FreshDirect changed their warehouse and all holy chaos broke loose. They sent a letter explaining and it made me feel better. You need to do this QVC. Keep your customers informed and take responsibility for your mistakes and problems. Give people hope it will be resolved soon. Just my two cents.

Re: QVC send out a letter please

Sweetbay magnolia — Sun, 31 Mar 2019 16:05:55 GMT

There may be supply chain issues that are larger than QVC.

Re: QVC send out a letter please

x Hedge — Sun, 31 Mar 2019 16:21:47 GMT

I'd like to know if its just certain popular brands that are generating all these complaints.

Some items are not delayed at all.

Yes, QVC, it's time to "connect with us"!

Re: QVC send out a letter please

stevieb — Sun, 31 Mar 2019 16:30:33 GMT

I have never known QVC to acknowledge problems, explain them or ask customers to bear with them. I wouldn't anticipate this will be any different. There appears to be some level of corporate arrogance that won't allow them to speak with their customers other than delivering the hard sell and to tell us how wonderful they are. I'd also posit that despite somewhat marginal financial reports and having recently pulled up several of the empire's tents, they don't want to publicly acknowledge that the ship is off course, lest their board begin to think, however belatedly, that meaningful and significant change is overdue.

Re: QVC send out a letter please

godi — Sun, 31 Mar 2019 16:28:33 GMT

The letter would get lost in the mail.

Re: QVC send out a letter please

Mombo1 — Sun, 31 Mar 2019 16:34:01 GMT

If not lost in the mail.... it would be delayed...or cancelled...

Re: QVC send out a letter please

MarkeieMark — Sun, 31 Mar 2019 16:45:07 GMT

Clearly Quarte has problems, and guessing shipping is not on top of the list. What they have done to HSN may just prove to be beyond repair.

Re: QVC send out a letter please

kitcat51 — Sun, 31 Mar 2019 17:00:56 GMT

Getting a letter would irritate me...just fix the problems.

Re: QVC send out a letter please

wonderfulworld — Sun, 31 Mar 2019 18:07:12 GMT

@kitcat51 wrote:
Getting a letter would irritate me...just fix the problems.

I think they shipping and handling should be reimbursed for anything that takes beyond 10 days. I did get a robo call last week saying my 2 pairs of years ordered 3/22 would not be here until 4/3. They have since shipped and are at the post office in a city 30 miles away awaiting transfer to my post office for delivery.

Re: QVC send out a letter please

wonderfulworld — Sun, 31 Mar 2019 18:07:54 GMT

@wonderfulworld wrote:
@kitcat51 wrote:
Getting a letter would irritate me...just fix the problems.
I think they shipping and handling should be reimbursed for anything that takes beyond 10 days. I did get a robo call last week saying my 2 pairs of years ordered 3/22 would not be here until 4/3. They have since shipped and are at the post office in a city 30 miles away awaiting transfer to my post office for delivery.

2 pairs of jeans lol!

Re: QVC send out a letter please

Snowhite714 — Sun, 31 Mar 2019 23:08:57 GMT

@Grouchomarx wrote:
Clearly there are shipping issues that are affecting a lot of customers. Lots of complaints here about long waits for items to ship. So it is not a secret. I suggest sending a letter to customers via email explaining the issues, apologizing, thank you for your patience, etc. It would help frustrated customers to be made aware of the situation and when it may be fixed. This same thing happened last year when FreshDirect changed their warehouse and all holy chaos broke loose. They sent a letter explaining and it made me feel better. You need to do this QVC. Keep your customers informed and take responsibility for your mistakes and problems. Give people hope it will be resolved soon. Just my two cents.

@Grouchomarx This seems like a common sense approach. But it clearly appears that QVC does not value its customers so why bother.

Re: QVC send out a letter please

Snowhite714 — Sun, 31 Mar 2019 23:13:49 GMT

@wonderfulworld wrote:
@kitcat51 wrote:
Getting a letter would irritate me...just fix the problems.
I think they shipping and handling should be reimbursed for anything that takes beyond 10 days. I did get a robo call last week saying my 2 pairs of years ordered 3/22 would not be here until 4/3. They have since shipped and are at the post office in a city 30 miles away awaiting transfer to my post office for delivery.

@wonderfulworld No disrespect, but don't hold your breath waiting for that reimbursement of shipping and handling fees. That will NEVER happen.

Re: QVC send out a letter please

maximillian — Mon, 01 Apr 2019 00:13:19 GMT

Count me as another customer who doesn't want a lame excuse, I want better service.

Re: QVC send out a letter please

CalminHeart — Mon, 01 Apr 2019 10:18:28 GMT

@kitcat51 wrote:
Getting a letter would irritate me...just fix the problems.

I agree. I don't want a letter. It'd take a week or ten days to arrive anyway. Just fix the problems or change the system so I can cancel.

Re: QVC send out a letter please

wonderfulworld — Mon, 01 Apr 2019 20:17:53 GMT

@wonderfulworld wrote:
@wonderfulworld wrote:
@kitcat51 wrote:
Getting a letter would irritate me...just fix the problems.
I think they shipping and handling should be reimbursed for anything that takes beyond 10 days. I did get a robo call last week saying my 2 pairs of years ordered 3/22 would not be here until 4/3. They have since shipped and are at the post office in a city 30 miles away awaiting transfer to my post office for delivery.
2 pairs of jeans lol!

4/2...the mail has come no jeans. Sigh!