topic Re: Easy pay. Please change. in Suggestion Box

Easy pay. Please change.

coffeegal — Tue, 19 Mar 2019 18:59:50 GMT

I would like to see that if a customer wants to use easy pay but doesn't want to have 5 or 6 payments that the option is given to choose the amount/length. Like 3 easy pays. Like HSN does. You are the same company so it should be able to be done. Thank you

Re: Easy pay. Please change.

Kachina624 — Tue, 19 Mar 2019 19:10:56 GMT

@coffeegal. They may be the same company but they don't have the same computer system. QVC's seems to be much more antiquated, limiting the options for many possibilities.

Re: Easy pay. Please change.

fthunt — Tue, 19 Mar 2019 19:21:10 GMT

Don't understand why people don't understand - - take the 5 payments that are offered - make 2 payments - or 3...........and pay the balance off. There...........you got the 3 you wanted in the first place.

Problem: Solved

Re: Easy pay. Please change.

loriqvc — Tue, 19 Mar 2019 19:25:03 GMT

@coffeegal - I agree with you. I never need more than three Easy Pays, and the fact that I was promised that three Easy Pays would always be available was one of the only reasons I signed up for a Q Card. Unfortunately, as @Kachina624 noted, the Q system is not sophisticated enough to offer the three Easy Pays if there are other Easy Pay options in play, so it can be frustrating to order at times.

And yes, I realize that I can pay off an item at any time, but having the ability to simply select the payment option I want from the beginning would be ideal.

Re: Easy pay. Please change.

Mistic — Tue, 19 Mar 2019 19:42:41 GMT

Hey ~ Just a heads-up on the easy pay system here at the Q.

If an item is expensive, and I have never tried it before (Cosmetics, Skincare) I generally use the 5 & 6 Easy Pays.

When I find that I will be keeping said item, I go and pay off the Easy Pays.

In my case, the Q charges "each" easy pay that I am paying off "seperately." So, if you pay off 3 easy pays on 3 different products at once? That shows my Bank that you have 15 charges at one time, all within 10 minutes!

My Bank is in a smaller town, and they watch card transactions closely. I love this because there a so many thiefs out there, but will never do more than one pay-off at a time again, as that "trips the trigger" and I have to call the bank to tell them it was just me.

Re: Easy pay. Please change.

itsmagic — Tue, 19 Mar 2019 20:03:49 GMT

I agree with OP and would like to see that offered too. I also know I can pay off 5 or 6 easy pays early but it would be nice to pick just 2 or 3 easy pays when I purchase if I wanted to.

Re: Easy pay. Please change.

todaysrx — Wed, 20 Mar 2019 05:39:40 GMT

I really wish we had a choice, too.

I'm no marketing expert, but I think they think they'll sell more because offering 5-6 payments means getting to feature a "lower price" on the screen. They obviously want the viewer to buy multiple items of clothing, pieces of IT Cosmetics products, etc. and make it seem like it's totally possible/no big deal if you use EP.

Re: Easy pay. Please change.

Catch71 — Wed, 20 Mar 2019 12:27:38 GMT

@todaysrx

You are so right. That low monthly payment makes it look easy to buy a lot of things at once. Its not so easy when the easy pays pile up on the credit card! It makes me sad that so many people fall for this trap and get themselves in financial trouble. I, personally, only use easy pay for big ticket items.

Re: Easy pay. Please change.

Stevie Nix — Wed, 20 Mar 2019 12:39:19 GMT

My pet peeve is only offering 5 or 6 easy pays (or 1) on an expensive item - skin care, for example, that can be autoshipped in 90 days. Why would you want to do double easy pays on the item for 2 of the 5 months or 3 of the 6 months? I recently declined to buy the latest $99.00 Perricone TSV because I couldn't get it on 3 easy pays.

Re: Easy pay. Please change.

DJs mom — Wed, 20 Mar 2019 15:06:37 GMT

@Stevie Nix if you really wanted that Perricone TSV you could have doubled up on your easy pays and it would be paid off in 3 months.

Re: Easy pay. Please change.

Stevie Nix — Wed, 20 Mar 2019 16:02:15 GMT

I have a couple of easy pays going and I don't trust Synchrony Bank to know what I was paying for. @DJs mom

Re: Easy pay. Please change.

joanluvz — Fri, 22 Mar 2019 16:19:05 GMT

I've been buying from QVC for years and have finally decided to not use easy pay at all. I buy enough that it's too hard to keep track of on my CC and I'm not trusting QVC's Q, V or C like I used to. I just do one payment anymore. And I am disappointed that some hosts (Shawn) keep saying things like "you can get this home for $11" in a way that would make certain people think that's all they're paying for the product. I think they should be more careful to be clear with how they're presenting things. Some of the older hosts still are and I appreciate it.

Re: Easy pay. Please change.

mimomof4 — Fri, 22 Mar 2019 18:34:38 GMT

@Mistic I do the same thing. Choose the cheapest easy pay until I decide to keep an item. Them I log on and pay off orders. That also lets me pick the day that the payment will take effect.

Re: Easy pay. Please change.

mimomof4 — Fri, 22 Mar 2019 18:38:10 GMT

@joanluvz I agree with saying you can get a product home for $X That is a little deceiving towards the whole price. DH often will look quickly at the screen at say thats only $20. Then I remind him its 4 payments of $20 so its $80. Your eyes are drawn down on the screen so the Cheap easy pay payment is where you focus instead of what the real cost is.