topic Re: Incorrect EDD in Suggestion Box

Incorrect EDD

NickNack — Tue, 19 Feb 2019 00:39:54 GMT

Why give an incorrect estimated delivery date (EDD)? This has happened to me with a few of my orders, and I don't order much. I have something scheduled to be delivered on Wednesday. Today is Monday evening, and it hasn't shipped yet. Unless they're going to overnight it tomorrow I won't have it on Wednesday. I would rather have the date be a few days later and have it on time than to expect it by a certain date and not have it delivered.

Re: Incorrect EDD

Mom2Dogs — Tue, 19 Feb 2019 00:44:43 GMT

Sometimes I think the notification of shipping does not match actual shipping date.....has happened to be a time or two. After being notified that the item is shipped, I have it just a few days later....usually 1-2 days....

Re: Incorrect EDD

Daysdee — Tue, 19 Feb 2019 01:03:40 GMT

My most recent orders have been in process almost 5 days.

Re: Incorrect EDD

Kachina624 — Tue, 19 Feb 2019 01:13:50 GMT

The first word in EDD is "estimated". I suppose this time of year especially, our orders are prone to delays due to weather issues, but there could be a million other reasons too. I don't even look at EDD because I know they're so inaccurate.

Re: Incorrect EDD

Kachina624 — Tue, 19 Feb 2019 01:21:40 GMT

Just look at the route this pkg took. It arrived 3 days after its EDD. Presumably weather related. Usually it's a straight shot frm Lancaster to Hodgkins to Albuquerque and I get my pkg in about 6 days. It's a wonder they didn't charge extra for the tour of the Midwest.

Re: Incorrect EDD

NickNack — Tue, 19 Feb 2019 01:25:47 GMT

@Kachina624 wrote:
Just look at the route this pkg took. It arrived 3 days after its EDD. Presumably weather related. Usually it's a straight shot frm Lancaster to Hodgkins to Albuquerque and I get my pkg in about 6 days. It's a wonder they didn't charge extra for the tour of the Midwest.

@Kachina624 Wow!

Re: Incorrect EDD

Desertdi — Tue, 19 Feb 2019 01:34:32 GMT

@Kachina624 wrote:
The first word in EDD is "estimated". I suppose this time of year especially, our orders are prone to delays due to weather issues, but there could be a million other reasons too. I don't even look at EDD because I know they're so inaccurate.

@Kachina624 I've got it "figured out".........we are the 47th and 48th states, and, therefore, pretty near the bottom of the "postal list".............(!!!) di

Re: Incorrect EDD

DiamoniqueDiva98611 — Tue, 19 Feb 2019 07:14:33 GMT

I ordered something on Saturday and it was STILL in PROCESS couple of hours ago

Re: Incorrect EDD

DiamoniqueDiva98611 — Tue, 19 Feb 2019 07:19:22 GMT

I ordered a Lug bag and it was in the evening over this past weekend when things were on easy pay all day.. Well here it is Monday night and it's STILL in PROCESS.. 48 HOURS LATER.. and I find out that the shipment isn't going to be the normal 7-10 days like it says all over their station.. my EDD isn't until MARCH.. WHAT?? I also found out (just today-days later after ordering product that it is taking longer because LUG is the one shipping it .. NOT QVC.. Since when does QVC not send the product but the vendor does? that's a first.

Re: Incorrect EDD

NickNack — Tue, 19 Feb 2019 13:12:35 GMT

I'm the OP. The package was shipped last night at 10:00 by UPS Sure Post. I'll bet I'll bet it on Friday, two days after the EDD.

Re: Incorrect EDD

Kachina624 — Tue, 19 Feb 2019 18:23:35 GMT

@DiamoniqueDiva98611 wrote:
I ordered a Lug bag and it was in the evening over this past weekend when things were on easy pay all day.. Well here it is Monday night and it's STILL in PROCESS.. 48 HOURS LATER.. and I find out that the shipment isn't going to be the normal 7-10 days like it says all over their station.. my EDD isn't until MARCH.. WHAT?? I also found out (just today-days later after ordering product that it is taking longer because LUG is the one shipping it .. NOT QVC.. Since when does QVC not send the product but the vendor does? that's a first.

@DiamoniqueDiva98611 Happens all the time. A large percentage of items are shipped by the vendor. It would be very unusual for an item to ship in 48 hours. Three or four days is more common; longer not unusual.

Re: Incorrect EDD

chickenbutt — Tue, 19 Feb 2019 19:59:14 GMT

IMO, they just do the 'x number of days' automatically for the EDD, as that worked for years. Now, we are in a time when retailers can actually be more specifically accurate but they are just still doing the 10 or 12 days - or whatever it currently is, generically for every order.

I don't feel like there is the attention to updating stuff like that because it worked fine for them for so long.

I think you kind of have to do more than that now. People aren't that patient. We are pretty spoiled by retailers who not only give specific EDD info, specific to a given order not just a number out of the air, so this is unacceptable in today's world of so much better tech.

Re: Incorrect EDD

Mistic — Tue, 19 Feb 2019 23:32:45 GMT

I get way faster delivery when the Vendor sends it to me. And it generally comes UPS, all the way. Rarely stopping to camp out at the local Post Office.

Re: Incorrect EDD

Lisa now in AZ — Wed, 20 Feb 2019 17:13:20 GMT

I ordered some rugs on 2/12. It still says IN PROCESS and it is 2/20. I tried to cancel them because this is ridiculius, but it says it is too far in the processing and cannot be cancelled. The EDD is tomorrow. I haven't ordered much for a while and now I remember why.