topic Re: Easy pay in Suggestion Box

Easy pay

dianeg — Wed, 23 Aug 2017 14:53:45 GMT

Why is easy pay the default payment method? I often spend hundreds of dollars a month on QVC, but I only want one payment. If I can't afford to pay it off, then I'm not buying. In my opinion, easy pay should be an option, not the default method. There should be some method of entering your preferences so you don't have to go through the elongated checkout procedure each time. They sure know enough about you to keep showing you items you might like, based on your purchase history, so why can't they automatically process the purchase based on my preferences, unless I select the option for easy pay.

Re: Easy pay

fthunt — Wed, 23 Aug 2017 14:58:44 GMT

It appears you are confused about ez-pay. Perhaps the mods can explain it.

Re: Easy pay

Kachina624 — Wed, 23 Aug 2017 15:47:38 GMT

@Diane in Michigan My guess would be that Easy Pay is the default because MOST people want it. They would be very upset if they expected it but it wasn't the default and they forgot to ask for it. It could be a financial disaster for some.

Re: Easy pay

Libbylady — Wed, 23 Aug 2017 16:11:00 GMT

I agree that the Easy Pay should not be the default!

It would be easy for QVC to simply add BOTH options to the order page and allow the customer to click on their choice of payment type.

I don't see the way to make the choice unless I call Customer Service. I'd also like to get out of automatic EP.

Re: Easy pay

millieshops — Wed, 23 Aug 2017 16:39:03 GMT

I assume the reason EZPay is the default method is that the vast majority of their customers use it when it's offered.

But when I don't want it, even on speed buy there's an edit option I have used. I never leave any Internet website buying visit without checking over the purchase order, so I don't mind the edit process. In fact, since someone is going to be inconvenienced, it makes sense that it's the smaller number of customers. AS long as I get the option, I'm good.

Re: Easy pay

Lali1 — Wed, 23 Aug 2017 16:43:06 GMT

I never use it my husband hates it. He has to wonder if they charged me too many times etc. It's easy enough to change the option when ordering.

Re: Easy pay

dianeg — Wed, 23 Aug 2017 22:07:10 GMT

I understand easy pay, I just don't feel I should have to opt out of it.

Re: Easy pay

Kachina624 — Wed, 23 Aug 2017 23:11:05 GMT

@Libbylady wrote:
I agree that the Easy Pay should not be the default!

It would be easy for QVC to simply add BOTH options to the order page and allow the customer to click on their choice of payment type.

I don't see the way to make the choice unless I call Customer Service. I'd also like to get out of automatic EP.

@Libbylady You are offered the choice if you order online and when you order by phone if you stay on the phone long enough.

Re: Easy pay

MerB — Fri, 25 Aug 2017 20:42:29 GMT

QVC needs to have the easy pay available on all products.

Re: Easy pay

Beth-QVC — Fri, 25 Aug 2017 21:32:54 GMT

@dianeg

I do apologize for the inconvenience; however, Easy Pay is only the default method when using speed buy.

Beth QVC

Re: Easy pay

stoptheworld — Fri, 11 Jan 2019 07:54:46 GMT

Agree completely...there should be an easy option to make a choice.

I do not want to use easy pay and go round and round trying to opt out!

It's crazy!!!!!!!!!!!!!

Re: Easy pay

stoptheworld — Fri, 11 Jan 2019 08:01:43 GMT

I do not use speed buy...and yet easy pay is the default...I do not want to use easy pay or the pain it is to figure out how to change it.

Re: Easy pay

Catch71 — Fri, 11 Jan 2019 13:49:51 GMT

@dianeg

I totally agree with you. I too do not use easy pay and hate going through the long checkout procedure to choose one payment. I imagine most people use easy pay.

Re: Easy pay

Sweetbay magnolia — Fri, 11 Jan 2019 14:07:15 GMT

I don't see it as a problem. A few clicks and I'm through the process - EP or not, as I choose.