topic Re: Loyalty Matters QVC! in Suggestion Box

Loyalty Matters QVC!

wildlifewitch — Fri, 09 Nov 2018 23:59:39 GMT

So new customers get five for you ...... What about those of us without your Q card who have been shopping for over two decades? That is one thing HSN gets right, via discounts and coupons, but their products are generally lame. Tick tock.....

Re: Loyalty Matters QVC!

Diva on The Q — Sat, 10 Nov 2018 00:20:13 GMT

HSN also included free product samples with an order (i.e. detergent, fabric softener, snack bars, etc). I don't know if they still do this but I thought it was a nice gesture. QVC would gain brownie points if they followed suit.

Re: Loyalty Matters QVC!

SXMGirl — Sat, 10 Nov 2018 00:18:00 GMT

I agree that there could be some type of recognition for those of us who have been with the Q for many years. I have been with them from day 1 and have spent a lot of money and enjoyed shopping with them. It would be nice if we were the ones getting some type of discounts or free samples.

Re: Loyalty Matters QVC!

Kachina624 — Sat, 10 Nov 2018 00:52:42 GMT

@wildlifewitch. Sorry, but I've been shopping at HSN almost 30 years and have never gotten a coupon code for a discount. I do not have a HSN credit card, which us where I suspect their loyalty begins and ends.

Re: Loyalty Matters QVC!

shopperqvc — Sat, 10 Nov 2018 01:14:26 GMT

The Q used to send you "gifts" at one time.

I still have a silver polishing cloth they sent.

Then there was the Q-Bird refridgerator magnet. That was huge, and you could fill in the shows for each of 7 days that of course were shows you didn't want to miss on the Q with and erasable pen.

There used to be Thanksgiving, Birthday and Christmas cards with either a percentage or dollar amount off on items.

The magic number games and scrambled word games were nice too. Randy drew the numbers from a 4 digit lottery machine, and you matched the last 4 numbers of your Q number.

But, the little extras all went away, and the insentives started going to new customers. Us "oldies" weren't needed any more.

Re: Loyalty Matters QVC!

Equuleus — Sat, 10 Nov 2018 01:15:50 GMT

A snack bar, sample of detergent??? And if they gave you that, would it be enough?

Re: Loyalty Matters QVC!

Kachina624 — Sat, 10 Nov 2018 01:22:01 GMT

They can keep their samples. I always trash them.

Re: Loyalty Matters QVC!

Mz iMac — Sat, 10 Nov 2018 01:39:53 GMT

@wildlifewitch wrote:
That is one thing HSN gets right, via discounts and coupons, but their products are generally lame. Tick tock.....

@wildlifewitch

So um you must have purchased quite a bit of their lame products for them to send you discounts & coupons.

Re: Loyalty Matters QVC!

Mom2Dogs — Sat, 10 Nov 2018 01:43:39 GMT

@Kachina624....I do not have an HSN card and occasionally get a coupon code to use....nice perk. I am not sure how they decide how they hand them out.

Re: Loyalty Matters QVC!

Neetgal2 — Sat, 10 Nov 2018 02:18:05 GMT

Just like our cable company, my rate keeps going up but there are TONS of discounts out there for NEW subscribers only.

Re: Loyalty Matters QVC!

Venezia — Sat, 10 Nov 2018 02:24:53 GMT

@Kachina624 wrote:
@wildlifewitch. Sorry, but I've been shopping at HSN almost 30 years and have never gotten a coupon code for a discount. I do not have a HSN credit card, which us where I suspect their loyalty begins and ends.

@Kachina624- I don't have an HSN credit card and I get discount codes all the time. I usually don't use them, but I did use two different ones in the past couple of weeks. One was for $10 off a $30 purchase (one time only) and the other was $5 off a $20 purchase (can be used more than once until 11/26).

I didn't even know about the $5 coupon until I happened to look at my account details. It was good timing, as there were things I wanted to order; I never order something just for the sake of "saving" money.

Re: Loyalty Matters QVC!

Venezia — Sat, 10 Nov 2018 02:26:36 GMT

@Neetgal2 wrote:
Just like our cable company, my rate keeps going up but there are TONS of discounts out there for NEW subscribers only.

@Neetgal2- Yep. Doesn't that just get on your last nerve? Hearing about all the great discounts for NEW subscribers? My DH won't hear of cutting the cord with our satellite company. If it were just me, I would.

Re: Loyalty Matters QVC!

Daysdee — Sat, 10 Nov 2018 02:31:36 GMT

@Kachina624 I have also been shopping at HSN for many years--probably at least 20 and I buy all my Perlier, Korres, Curtis Stone and Wolfgang items there. I also have never received a coupon code for a discount. Do not have an HSN credit card either. I sure don't like this "merger" thing with the brands going to both channels, but with different hosts and reps. I liked both channels for certain items and getting so now I don't like either one. HSN sure did away with a lot of their free shipping too.

Re: Loyalty Matters QVC!

Kachina624 — Sat, 10 Nov 2018 06:32:26 GMT

@Venezia. You want a discount from your cable company? Call them and ask for it. My phone company was offering a special discount for new wifi users. I called and told them I wanted it and they gave it to me.

Re: Loyalty Matters QVC!

Kachina624 — Sat, 10 Nov 2018 06:36:36 GMT

@Neetgal2. Call your cable company and tell them you want the deal too. Bet you get it. I did, but they sure won't volunteer to give it to you.

Re: Loyalty Matters QVC!

BirkiLady — Sat, 10 Nov 2018 07:13:48 GMT

@wildlifewitch Pretty sure I received a $5.00 discount about 20 years ago when I first began shopping with QVC.

So you've been shopping with QVC for a long time. If you expect freebies, have no idea where you're going to get them in this life! It doesn't happen in this day and age.

If you've been buying things from QVC, you must be happy with the prices you have been paying. Why complain about a lousy $5.00 credit for new customers? It's a one-time offer. Big deal.

And please, stop comparing HSN to QVC. They are managed by two different teams!

ETA: QVC does include sample sizes of products periodically in my packages. I seldom try them. They go to Women's Shelters instead; that's where I send everything possible.

Re: Loyalty Matters QVC!

CalminHeart — Sat, 10 Nov 2018 11:08:48 GMT

@wildlifewitch wrote:
So new customers get five for you ...... What about those of us without your Q card who have been shopping for over two decades? That is one thing HSN gets right, via discounts and coupons, but their products are generally lame. Tick tock.....

It has always irked me that companies give freebies to new customers and leave existing/loyal customers out in the cold. It happens with lots of companies. And it makes me look around before buying. Businesses would be able to keep more long-term customers if they offered these things to them.

For example... I kept getting smarty-pants responses from my cable company about offers to existing vs new customers so I switched to satellite about 5-6 years ago. This satellite company is the only one I've found that gives promos/discounts to existing customers. Yes, I have to call and talk to a supervisor every year to renew it but that's just fine with me.

Re: Loyalty Matters QVC!

San Antonio Gal — Sat, 10 Nov 2018 14:05:41 GMT

@wildlifewitch wrote:
So new customers get five for you ...... What about those of us without your Q card who have been shopping for over two decades? That is one thing HSN gets right, via discounts and coupons, but their products are generally lame. Tick tock.....

HSN has many good products - just like QVC. How can you say their products are generally lame? There's way too many brands/products for you to make that statement.

Re: Loyalty Matters QVC!

bootsanne — Sat, 10 Nov 2018 15:32:10 GMT

I get coupons from HSN all the time and haven't purchased anything from them in years. In fact I'm looking at a $20 off any purchase of $40 or more. May use this one. QVC hasn't sent me a thing in years.

Re: Loyalty Matters QVC!

Venezia — Sat, 10 Nov 2018 17:48:48 GMT

@Kachina624 wrote:
@Venezia. You want a discount from your cable company? Call them and ask for it. My phone company was offering a special discount for new wifi users. I called and told them I wanted it and they gave it to me.

@Kachina624- I know I'll have to do that. I just hate even calling them up! I did it about two years ago. Finally got updated equipment (I'm with DirecTV) and no installation charge for any of it, plus a reduction in my monthly bill. But it's crept up again over the past year. I just get tired of the stupid games they play. DH won't do any of the calling or negotiating, but he's the one who doesn't want to be without his favorite sports channels!