topic Re: QVC needs to evaluate shipping costs and process in Suggestion Box

QVC needs to evaluate shipping costs and process

slt79 — Sat, 27 Oct 2018 16:07:44 GMT

I understand that shipping is never actually free but at no other online retailer (that I shop at) is it so expensive. I wanted to purchase 2 wood carved boxes earlier for just under $20 a pc but shipping would have been $11. That makes no sense. I would never spend that much on shipping two items from the same place that I don't need right away.

Re: QVC needs to evaluate shipping costs and process

chrystaltree — Sat, 27 Oct 2018 16:22:17 GMT

How is that a QVC problem? We're all adults, it's up to the customers to evaluate shipping charges and decide for ourselves if we will buy or not buy. It's not that hard.

Re: QVC needs to evaluate shipping costs and process

KingstonsMom — Sat, 27 Oct 2018 16:40:02 GMT

@chrystaltree wrote:
How is that a QVC problem? We're all adults, it's up to the customers to evaluate shipping charges and decide for ourselves if we will buy or not buy. It's not that hard.

@chrystaltree

And that's exactly what she did from reading her post, but doesn't she have the right to voice her opinion here like everyone else?

I really don't get the condescending tone of your post.

Re: QVC needs to evaluate shipping costs and process

Kachina624 — Sat, 27 Oct 2018 17:18:58 GMT

I think QVC did evaluate their s&h charges and decided they would charge all the traffic would bear. Yes, @slt79 , there has been more than a little discussion about this; I don't think it's going to get any better.

Re: QVC needs to evaluate shipping costs and process

Sooner — Sat, 27 Oct 2018 18:39:53 GMT

Yes. Charging for shipping is a silly game that QVC plays. It's so much easier to see a price and know that shipping is included. I mean we all know it has to be shipped so there is absolutely no point in not including that unless you think people are too stupid to figure it out.

Qvc is falling behind the times with their marketing and it really shows. Soon us older shoppers won't be around to market to, and the silly thing is we all shop online with others any way.

I mean how long since you sent in a check? LOL!!!

Re: QVC needs to evaluate shipping costs and process

Beth-QVC — Sat, 27 Oct 2018 19:28:43 GMT

This post has been removed by QVC because it is inappropriate

Re: QVC needs to evaluate shipping costs and process

Beth-QVC — Sat, 27 Oct 2018 20:03:50 GMT

This post has been removed by QVC because it is challenging moderation

Re: QVC needs to evaluate shipping costs and process

slt79 — Sat, 27 Oct 2018 20:19:59 GMT

@chrystaltreeI posted this in the "suggestion box" as a suggestion. Please relax and try not to let these posts upset you. We're just talking about shopping

Re: QVC needs to evaluate shipping costs and process

SurferWife — Sat, 27 Oct 2018 20:34:13 GMT

I can say(& have said ad nauseum that shipping to HI (& AK of course, is 3 to 4 times higher than mainland shipping), BUT in saying that I love shopping at the Q, there are certain brands that I buy that I don’t hesitate to click the Speed Buy button on, even when I see that magical $16.47 shipping cost, BECAUSE I love the product and WANT it. Indeed when there is a free shipping event I go “hog wild” and stock up. For example, the last WEN TSV day, Chaz offered to cover shipping (hence, free shipping). By the end of the day after the Speed Buy button got a workout, I saved ~$117 in shipping. Because of my love for the product, I still would have bought most of the items, regardless of shipping cost, but maybe not as much as I did buy with free shipping. To me, it all boils down to the final cost of the product (item, S&H, sales tax). If the total cost is still a good buy, I go for it.

Re: QVC needs to evaluate shipping costs and process

Quse — Sun, 28 Oct 2018 14:12:43 GMT

OP, I agree with you. There are many times that I've wanted to buy multiples of something and I not only refuse to pay the ridiculous shipping, but I end up deciding not to buy anything. I prefer to see a separate shipping charge, rather than "free shipping" in the cost, but I wish QVC would offer some type of shipping discount or "free" shipping over $_______ some dollar amount.

Re: QVC needs to evaluate shipping costs and process

LoveMeSomeQVC — Sun, 28 Oct 2018 18:14:42 GMT

@slt79 Wanted to be sure you saw the free shipping on everything until 3:59 est today. Maybe your boxes will still be in stock. Not sure if you are on the boards right now, but I remembered your post from yesterday and am hopeful you can take advantage of the free shipping. :-)

Re: QVC needs to evaluate shipping costs and process

carlycat — Sun, 28 Oct 2018 18:20:40 GMT

What about this? I ordered the KitchenAid mini food processor on 10/21. It shipped on 10/28! Really?

Who knows when I’ll get it. The ONLY reason I ordered it from QVC is that they didn’t have it on Amazonor Target and it was more expensive at kohl’s. I think QVC knew that!

Re: QVC needs to evaluate shipping costs and process

slt79 — Mon, 29 Oct 2018 01:28:02 GMT

Thanks @LoveMeSomeQVC! I tuned in just in time and bought a whole bunch of stuff

Re: QVC needs to evaluate shipping costs and process

SunValley — Mon, 29 Oct 2018 04:55:03 GMT

The one product area where they had to rethink shipping cost was processed foods. People early on complained about the often 50% shipping fee. So Q decided to include the shipping cost in their food item price—the folks who balked at buying a $20 cake with $10 shipping would buy that same cake at $30 with shipping included. And it has worked very well. Premade food is half of ITKWD and they started showing the frequent multi-hour food fests.

Shoppers lobbied for cheaper shipping and we got handed a return policy that more than makes up for their initial shipping fee reduction. Personally, I’m afraid that if they give us any additional shipping “breaks” we’ll just end up paying it back twofold to them in some other pricing scheme.

Re: QVC needs to evaluate shipping costs and process

mimomof4 — Mon, 29 Oct 2018 12:43:28 GMT

My biggest complaint about the S&H cost is that it is based per item. That really limits me from purchasing multiples of any items. Anywhere else I shop S&H is based on the total cost of your purchase. I realize that would require a change in how QVC presented items on air.

Re: QVC needs to evaluate shipping costs and process

Catch71 — Mon, 29 Oct 2018 14:13:00 GMT

@Quse

I have been saying this for quite some time. Most online retailers offer free shipping when you spend a certain amount. Or, when you buy multiples of the same item you do not pay separate shipping on each one. I have decided against buying so many times when I see the added shipping costs. Some say they don't care because they want the item, but there are many other places to shop that don't have the Q's ridiculous shipping charges. Also, Q is not very fast getting the item to you. Many sites I use online get the item to me within a few days.

Re: QVC needs to evaluate shipping costs and process

hbdreamin — Mon, 29 Oct 2018 18:11:18 GMT

I agree. I'm watching a Clark's show and shipping prices are all over the place. Unloop are 10.00 to ship and an ankle boot is 5.00! I don't understand the reasoning. It's not based on price of item or weight.

Re: QVC needs to evaluate shipping costs and process

hbdreamin — Mon, 29 Oct 2018 18:15:00 GMT

I live fairly close to most of QVCs shipping points. I used to get items within 3 days. Now the items don't even ship for a week. WHY????

Re: QVC needs to evaluate shipping costs and process

Beauty Maven — Mon, 29 Oct 2018 18:26:17 GMT

It's the return shipping fee that bothers me. You should be able to waive that fee if you select merchandise credit. This is a small change that would make a big, meaningful difference !

Re: QVC needs to evaluate shipping costs and process

mspatmac — Mon, 29 Oct 2018 19:36:26 GMT

@Catch71 wrote:
@Quse

I have been saying this for quite some time. Most online retailers offer free shipping when you spend a certain amount. Or, when you buy multiples of the same item you do not pay separate shipping on each one. I have decided against buying so many times when I see the added shipping costs. Some say they don't care because they want the item, but there are many other places to shop that don't have the Q's ridiculous shipping charges. Also, Q is not very fast getting the item to you. Many sites I use online get the item to me within a few days.

When I see a name brand on QVC I am interested in purchasing I always check Amazon before I buy. Most often Amazon is less expensive, even with Prime than QVC when you add the shipping charges. If prices are the same or within a $1.00 or so I buy from Amazon and have it within 2 days.

Find I am watching QVC for ideas but not buying there.