topic Re: Keep your receipt when you mail back a return !!! in Suggestion Box

Keep your receipt when you mail back a return !!!

sarahpanda — Wed, 18 Jul 2018 08:47:17 GMT

I returned ''2'' Barefoot Dreams caftans at two seperate times, a few days apart. One has been credited back to my account and the other hasn't. There has been enough time to pass that they both should have been refunded to me by now. I failed to keep the receipt that I was given at the post office. NEVER AGAIN will I do that ! Keep your receipts friends. I am so not happy about this.

Re: Keep your receipt when you mail back a return !!!

PINKdogWOOD — Wed, 18 Jul 2018 10:12:22 GMT

@sarahpanda If it's been 2 weeks or more since you sent back your returns, call CS and speak with them about your dilemma. I believe they will work with you on this. I had a similar situation (I always keep my receipts to keep track) whereby it had been 2 or more weeks, hadn't heard anything and CS rep was kind enough to process my return.

Re: Keep your receipt when you mail back a return !!!

Tadaki — Wed, 18 Jul 2018 10:12:27 GMT

If you used the QVC return label, check your email. You should have gotten an email acknowledgement that the package was being returned. This may be true whether you use the label or not. I always use it, so I don't know about other methods.

Re: Keep your receipt when you mail back a return !!!

sarahpanda — Wed, 18 Jul 2018 10:18:39 GMT

@ Tadaki..

Thanks for the suggestion....but I never get any notifications that my purchases have been returned - EVEN THOUGH I CHECK THE BOX ON THE QVC FORM that I wish to have confirmation. I think I've fallen through the cracks, so to speak. I always use the QVC return label but I'll call today and see what happened.

Re: Keep your receipt when you mail back a return !!!

conlt — Wed, 18 Jul 2018 10:32:05 GMT

You can go to your order status and find your order number and customer service can help you. Or if you cannot do that, I am sure customer service can find the order and research it for you.

Re: Keep your receipt when you mail back a return !!!

Beauty$Junkie — Wed, 18 Jul 2018 10:40:24 GMT

If you recall the clerk that waited on you at the PO, they might be able to get you the tracking number. The clerk should be able to go back and see their transactions for that day if you know the date and time of day you mailed the item. This would be a last resort measure if you don't get anywhere with customer service. Yes, always keep your receipts until you get your credits. Good luck.

Re: Keep your receipt when you mail back a return !!!

CalminHeart — Wed, 18 Jul 2018 10:57:05 GMT

@Beauty$Junkie wrote:
If you recall the clerk that waited on you at the PO, they might be able to get you the tracking number. The clerk should be able to go back and see their transactions for that day if you know the date and time of day you mailed the item. This would be a last resort measure if you don't get anywhere with customer service. Yes, always keep your receipts until you get your credits. Good luck.

I work in customer service at a grocery store with a post office. We cannot go back and get the tracking number.

Re: Keep your receipt when you mail back a return !!!

151949 — Wed, 18 Jul 2018 11:10:35 GMT

Ijust drop returns in the box at the post office - that day I get an e mail saying my return is on it's way back to QVC. QVC is slower than anywhere else crediting returns.

Re: Keep your receipt when you mail back a return !!!

GCR18 — Wed, 18 Jul 2018 11:46:59 GMT

Go to my account, click on view my order status, then click on track my return. That will show you all the scans that happened since USPS accepted the package.

Re: Keep your receipt when you mail back a return !!!

grandma petes — Wed, 18 Jul 2018 12:21:17 GMT

I always snap a picture of the return label with the tracking number on it. Then you can have a copy of it to track the package.

Re: Keep your receipt when you mail back a return !!!

SunValley — Wed, 18 Jul 2018 12:39:53 GMT

I recently had a return take almost 3 weeks to post after it was delivered at their facility. CS tried to blame a holiday, that it was signed for on a Friday night, all kinds of delay excuses. Amother return on the same day posted in one week. The second return finally posted but it was messed up in their system somewhere. I try to return as little as possible...both were clearance tops. I think unless I have ordered the item previously and know the fit, I’m staying away from clearance...anyway, glad I kept my USPS tracking number.

Re: Keep your receipt when you mail back a return !!!

software — Wed, 18 Jul 2018 14:02:22 GMT

@grandma petes wrote:
I always snap a picture of the return label with the tracking number on it. Then you can have a copy of it to track the package.

That is such good advice.

I take pictures (on my phone) of all kinds of things.

Every now & then I purge what I don't need.

I can't keep up with all the little pieces of paper I manage to accumulate.

When I shop at B&M stores, I will take a picture of an item, showing the price.

Then I can compare prices. I've never tried to use it to get price matching, tho.

Re: Keep your receipt when you mail back a return !!!

Kachina624 — Wed, 18 Jul 2018 15:49:35 GMT

My post office doesn't give receipts if you use a pre-paid label. They scan it while you're standing there so that's sufficient. If it was scanned, there should be no problem tracking it.

Re: Keep your receipt when you mail back a return !!!

deeva — Wed, 18 Jul 2018 16:00:53 GMT

My post office scans the label and gives reciepts for packages when I use the pre paid label.

I did have QVC say they never recieved a return. But I had my reciept to prove that I mailed the package. My account was credited the same day.

Re: Keep your receipt when you mail back a return !!!

JavaQueen — Wed, 18 Jul 2018 16:09:57 GMT

One time and ony one time did I just pop a package with a return label without the recept from the clerk. Naturally, that was one the one that was stolen.

I think unscrupulous postal employees look for packages with that scan. I ask for the receipt when I am returning packages. One employee gave me grief, but I insisted. One package took six weeks for QVC to receive it. It was a good thing that I had my PO receipt in addition to their tracking number. I was credited the amout immediately.

Always take the extra time for that package receipt/scan from a PO clerk.

Re: Keep your receipt when you mail back a return !!!

sunshine45 — Wed, 18 Jul 2018 16:10:29 GMT

the post offices i use always gives receipts, even for prepaid items. i have not been able to figure out why some will and some wont.

i never just drop an item and leave it there......i always ask for a receipt.

i do like the idea of taking a pic of the label.

i dont return often, but my returns seem to take 3 to 4 weeks. if it is getting longer than that i page a mod here and they take care of it quickly.

Re: Keep your receipt when you mail back a return !!!

seaBreeze — Thu, 19 Jul 2018 02:18:19 GMT

When I use the pre-paid label and foolishly place the package in my mailbox (our P.O. is quite a distance from my house), I take a close-up photo of my return label on the package. Fortunately, I never had an issue returning.

However, one time, my replacement never made it back to my house--I joked with the QVC Cust. Serv. Rep. that someone is looking good in my Sports Saavy outfit, and the Q sent a replacement no questions asked.

Re: Keep your receipt when you mail back a return !!!

Ceci — Sun, 22 Jul 2018 05:39:36 GMT

I usually put my packages in the mailbox with the flag up. Only large boxes go to the post office. Even large boxes sometimes get handed to the postman if I catch him.

This is disturbing. I just checked my order status and see everything is is up to date except a few things I returned last week. When I go to the post office I usually keep the receipt, but 90% of the time I put it in the mailbox with no receipt.

Re: Keep your receipt when you mail back a return !!!

dmk2 — Sun, 22 Jul 2018 06:00:00 GMT

Great idea @grandma petes.

Having a picture of the tracking number should lessen any issues on the customer's end as far as the return being sent.

Re: Keep your receipt when you mail back a return !!!

dmk2 — Sun, 22 Jul 2018 06:20:52 GMT

Same as @Kachina624, whether I hand a QVC return with prepaid sticker to either my mailman or take it to the local postoffice, I am never given a receipt. However, the return is immediately scanned and usually shows up as such in my email shortly thereafter.

I do remember an instance a while ago when I requested a receipt from a postal clerk and she basically just handed me a USPS ticket which she then stamped with the date.