topic Re: Return Policy in Suggestion Box

Return Policy

Too cute ut — Fri, 13 Jul 2018 18:45:34 GMT

With the increased competition with on-line shopping, it would be beneficial to its customers if QVC would reconsider its $6.95 return policy for shipping and handling, particularly since it is $3 to send an item from QVC to us. Obviously, the $6.95 is meant to deter us from returning items, and it does. There have been times that I wanted to return but didn't since I didn't feel it was "fair" of QVC to charge any amount, let alone one that is so high. It's "customer service" in 2018, and as long as we are willing to pay this amount, they will continue to take advantage... to a point when we choose to shop elsewhere. With that, it would be good marketing to have more free shipping and handling days as an inducement to buy.

Re: Return Policy

bowlicious — Fri, 13 Jul 2018 19:05:43 GMT

When I receive something that doesn't fit or I won't wear I always return even with the $6.95 fee. I figure it is better to get any amount back than nothing at all.

Re: Return Policy

RespectLife — Fri, 13 Jul 2018 19:32:46 GMT

Not only does it cost us $6.95 if we use the label....we also lose the original $3 shipping fee(or possibly more) that is no longer refunded.

Trying an item could cost you $9.95 or higher if you return it.

USPS prices have gone up so high that many times the label fee is lower than what it would cost to return USPS First Class Mail with tracking.

Re: Return Policy

deeva — Fri, 13 Jul 2018 21:48:55 GMT

I’ll bet the serial returners were a factor in changes to the shipping policy. Most of the time, I find it cheaper not to use their label. As a result, my shopping with QVC has decreased significantly.

Re: Return Policy

hsawaknow — Fri, 13 Jul 2018 22:53:57 GMT

That is why I hate it when a host says it costs nothing to try it. Oh yes it does.

Re: Return Policy

Kachina624 — Sat, 14 Jul 2018 00:37:28 GMT

@Too cute ut. You do know, I hope, that you can pay at the post office to return items. If its a small item like jewelry, you usually save several dollars.

Re: Return Policy

Too cute ut — Mon, 16 Jul 2018 17:16:22 GMT

Yes, I do know that we can return items at the post office instead of using the QVC label. When I returned a lightweight top mailing it at the post office, QVC claimed it never was returned. I followed the directions! When I called customer service, it did take about 15-20 minutes, however, they did give me credit for the return. We all have different opinions and experiences and choices (luckily for us).. Why be frustrated when there are so many shopping opportunities for us?

Re: Return Policy

dex — Tue, 17 Jul 2018 02:33:26 GMT

Shop Nordstrom...fee shipping,free returns and excellent guarantees.

Re: Return Policy

Orphanannie1 — Thu, 26 Jul 2018 00:06:49 GMT

My thought exactly. With sizing being so inconsistent there has to be an huge amount of returns. Also the shipping system the Q uses is outdated. With Amazon massive free shipping and 2 or 3 delivery days makes me question why I am willing to wait 7 to 10 days for delivery. Also what burns me up is the transfer from UPS to the post office.I can automatically add 2 to 3 days more to receive the package. I asked the post office why the transfer and they said it is the slowest shipping available(snail pace) and these items are put on a separate pallet and only added to their.regular shipping pallet if there is room. Cheap, cheap cheap. I had a package sit at a post office 2 hour away for 4 days waiting to be put on a ready for shipment pallet I am so done......I have always said shipping is a huge profit center for QVC.

Re: Return Policy

FlowerBear — Thu, 26 Jul 2018 20:35:24 GMT

I am so tired of paying return shipping so I have really cut back on ordering from shopping channels, and I dont watch often anymore!