topic Stop consolidating multiple apparel orders in Suggestion Box

Stop consolidating multiple apparel orders

LUV 2 SHOP — Fri, 13 Jul 2018 01:40:57 GMT

It has come to my attention that my apparel orders are often being shipped in one package. It is a practice I find inconvenient and costly for me. Order consolidation delays shipment on items as much as 10 days after an order is placed. I am forced to make quick decisions about whether to keep items or do a return. I can’t launder or check fit when I receive 5 or 6 items at one time. Its all or nothing on these shipments. The result is I return everything because I don’t want to drag out the decision to return or keep an order that is 3 weeks old before it’s received. My enthusiasm for an item has waned and I’ve likely purchased something else because my orders take too long to arrive.

Re: Stop consolidating multiple apparel orders

GCR18 — Fri, 13 Jul 2018 01:43:49 GMT

Your 30 day return clock doesn't start until you receive the item.

Re: Stop consolidating multiple apparel orders

Kachina624 — Fri, 13 Jul 2018 01:50:58 GMT

I don't understand what earthly difference it makes if you receive two shirts in one package or two. Before they started consolidating, people complained they were wasting money by not combining. No matter what they do, someone will complain about it.

Re: Stop consolidating multiple apparel orders

Diva on The Q — Fri, 13 Jul 2018 02:03:30 GMT

@Kachina624: I agree with you. I thought maybe I was missing something. Is there a problem with order consolidation? Seems to me it's better to get all at once.

Re: Stop consolidating multiple apparel orders

dulwich — Fri, 13 Jul 2018 02:19:40 GMT

I do not mind getting consolidated orders received package with 3 items - only problem I returned one item almost immediately and used the return label and slip - then after 10 days needed to return another item but had no return label - the labels, I understand, are coded for the items inside each parcel so you cannot use another Q label only the one they came with. We were in middle of monsoon and ha

Re: Stop consolidating multiple apparel orders

dulwich — Fri, 13 Jul 2018 02:23:17 GMT

Sorry my thread continued... Had no electricity so could not print label. Maybe if they pack 3 items we should get 3 return labels and slips inside make it easier I think!

Re: Stop consolidating multiple apparel orders

Goldengate8361 — Fri, 13 Jul 2018 02:25:27 GMT

I feel exactly the opposite of the OP. I absolutely hate it when Q sends all of my items in individual packages! I sometimes think they might do that in hopes that when people return items, they’ll return each of the packages (paying return postage for each one) and then they’ll make more money. Doesn’t work with me; I simply consolidate my return items in one package myself.

Re: Stop consolidating multiple apparel orders

Equuleus — Fri, 13 Jul 2018 02:26:44 GMT

I don't even know what to say.

Re: Stop consolidating multiple apparel orders

sunshine45 — Fri, 13 Jul 2018 02:28:36 GMT

@dulwich wrote:
I do not mind getting consolidated orders received package with 3 items - only problem I returned one item almost immediately and used the return label and slip - then after 10 days needed to return another item but had no return label - the labels, I understand, are coded for the items inside each parcel so you cannot use another Q label only the one they came with. We were in middle of monsoon and ha

@dulwich

you can always print out a return slip and prepaid label online OR hand write your label and print out a return slip.......or make a full copy of the original return slip and receipt just in case.

Re: Stop consolidating multiple apparel orders

sunshine45 — Fri, 13 Jul 2018 02:30:16 GMT

i prefer to receive my orders in as few packages as they can. it is more environmentally friendly also.

Re: Stop consolidating multiple apparel orders

Carol Diane — Fri, 13 Jul 2018 02:38:38 GMT

I haven't had this problem with QVC, but while I love Evine, I resent when I pay 6 individual shipping and handling fees and then they consolidate them into 1 package, which then exceeds a certain monetary amount which requires a signature to be delivered. I'm usually not home and then have to be inconvenienced going to a UPS location to pick the box up. I paid 6 large fees so I resent them taking it upon themselves to cause this to happen.

Re: Stop consolidating multiple apparel orders

sligo — Fri, 13 Jul 2018 13:50:18 GMT

@sunshine45May I ask a stupid question. If I return two items ino ine pkg. Am I still charged individual return fee of 6.95 for each item.?Completly confused. Many thanks

Re: Stop consolidating multiple apparel orders

RespectLife — Fri, 13 Jul 2018 14:22:52 GMT

I am totally with the OP on this one. To some of us, it DOES make a difference.

It DOES delay shipping. For me, several days to an already way too long delivery.

NO shipping discount is given to me for multiple items sent together while QVC is clearly benefitting. PASS the savings on to me and it is a whole new ball game.

I want an invoice AND return label for each item. I don't have a printer at home, nor a copy machine to make additional copies of labels and invoices. I shouldn't have to.

They are NOT consolidating just apparel or similar items...I received a top tossed into a box w/ a frying pan! Needless to say, the top was a wrinkled mess and there was NO additional internal packing material to keep them from smacking around in a large box. The box of the pan was dented beyond gift giving.

Re: Stop consolidating multiple apparel orders

Diva on The Q — Fri, 13 Jul 2018 14:28:37 GMT

@RespectLife: A frying pan and top tossed vicariously in one box??? Now, that's unacceptable!

Re: Stop consolidating multiple apparel orders

sunshine45 — Fri, 13 Jul 2018 15:13:54 GMT

@sligo wrote:
@sunshine45May I ask a stupid question. If I return two items ino ine pkg. Am I still charged individual return fee of 6.95 for each item.?Completly confused. Many thanks

@sligo

i am pretty sure that you are only charged ONE return fee, even if the items are from different orders, but keep an eye on it and call if you are charged more than one. you may want to confirm this with a mod.

How do I return an item when I only have one return label and multiple items to return?

We want to keep the return process as easy as possible! You can return as many—or as few—of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee. If you need to return items from different shipments at one time, you can use one box and one return label as well. If you misplaced the original return label, you can simply print another one from Order Status on QVC.com.

https://www.qvc.com/content/information/returns-exchanges-faqs.html

Re: Stop consolidating multiple apparel orders

LizzieInSRQ — Fri, 13 Jul 2018 16:37:48 GMT

If you have to worry about returns, perhaps purchasing clothes online isn't the thing for you to do. I don't for that reason alone. Stress and money are not worth clothing purchases that I'm not absolutely sure of.

Re: Stop consolidating multiple apparel orders

CalminHeart — Sat, 14 Jul 2018 11:26:33 GMT

This actually amuses me. For years, people have been complaining that multiple orders have not been sent in one package.

I don't know why anyone would want 5 packages when they could get it all in 1. JMO.

It reminds me of my Grandma. I miss her a lot (she's been gone 15 yrs). She was very methodical in her bill paying. If I was going to get groceries for her, she'd have to figure out what check to give me because bills were always paid in a certain order. It worked for her which is fine, but it's still something we chuckle about on occasion.

Re: Stop consolidating multiple apparel orders

ScarletDove — Sat, 14 Jul 2018 17:20:34 GMT

@dulwich wrote:
Sorry my thread continued... Had no electricity so could not print label. Maybe if they pack 3 items we should get 3 return labels and slips inside make it easier I think!

@dulwich and it makes it difficult if 3 or 4 items are listed on one invoice form even if they are separate order#'s. Try to return several items with just 1 return form, they will screw it up every time! Especially if one returned for refund and another returned for an exchange...no space to keep separate. If QVC would look at HSN invoice forms they could learn a few lessons about how to do it clearly!

Re: Stop consolidating multiple apparel orders

Gorgf — Mon, 16 Jul 2018 15:30:02 GMT

Fine, but reduce the shipping costs to the consumer as we are charged a separate shipping price for each item as if you ordered one product. People are getting wary of using shipping costs to make money.