topic Re: QVC: STOP SELLING USED CLOTHING! in Suggestion Box

QVC: STOP SELLING USED CLOTHING!

April-Rose — Thu, 10 May 2018 16:18:51 GMT

For the second time in two days I received an "as is" clothing item that was obviously worn, stained and badly laundered.

Come on QVC, you can do better than this for your customers. Do you want to lose all my business?

I have been purchasing from QVC for 25 years. I do not like getting USED clothing. When I purchase "as is" I expect it may have hung on the rack for on-air presentations or someone may have received the item and tried it on at home, but to receive stained, greyed out, badly laundered and pilled clothing is unacceptable.

QVC, why don't you have customers who want to return items that are not fit to sell, mark them as damaged to keep them out of your inventory?

You take my money and put me in a position to have to return a completely unacceptable item.

"As is" should not stand for junk.

Re: QVC: STOP SELLING USED CLOTHING!

CRAZYCATLADY — Thu, 10 May 2018 16:25:08 GMT

Yes, I too have been getting some really poor quality "AS IS" clothing. The obviously worned and laundered (yes badly laundered) clothing bothers me. The item was dried in a hot dryer and it is not the proper size anymore and it is faded. I just received a cadigan sweater with a hugh pull in the front. It was right there as I pulled the garment out of the package. Should have been sent to the damages department not to the good paying customers.

Re: QVC: STOP SELLING USED CLOTHING!

Ibby114 — Thu, 10 May 2018 16:27:11 GMT

'As Is' is a gamble unfortunately- I'll jsut get 'as is' shoes on occassion now and haven't had an issue.

What I have a problem with is buying NEW clothing items and they're obviously returns! For example, 'new' LOGO twinsets where the 2 pieces have been separated- this has happened twice in recent months!

Re: QVC: STOP SELLING USED CLOTHING!

mustang66lady — Thu, 10 May 2018 16:27:54 GMT

@April-Rose

Please call Customer Service and let them know of your experience. I had the same with a top I purchased from the "As Is" category-stained, faded, shrunk, etc. I know because I had also purchased a new one when it was a TSV so I knew how it was suppose to fit. I spoke with a very nice representative and explained the situation-told them I would not even have paid 50 cents for the item at a garage sale let alone what I paid to the Q for it. She was more than understanding, refunded my credit card and told me to send the item back-she even sent me a postage paid receipt so that I didn't have to pay a return fee.

I have purchased many items from "As Is" from kitchen goods, home goods, handbags, jewelry, shoes and never had a problem until the clothing item. Even though the Q was more than willing to make it right, I am leery of purchasing clothing from this category even now. I might be tempted again but if I have the same problem again and as you did, I will call Customer Service again-that's what they are there for. Please call them and give them a chance to help you over your frustration. Best wishes!

Re: QVC: STOP SELLING USED CLOTHING!

Tinkrbl44 — Thu, 10 May 2018 16:30:32 GMT

Hmm ... I thought QVC had outlet stores where returns are sold. Maybe not.

However ..... I cannot even imagine buying anything "as is" online! Ugh!

What do you think "as is" means, anyway?

While they shouldn't ever sell used clothing online, please use some common sense and don't waste your money on anything "as is" that you cannot examine in person ... like in a Salvation Army or Goodwill store. Just don't do that!

Re: QVC: STOP SELLING USED CLOTHING!

Liverbird1 — Thu, 10 May 2018 16:32:55 GMT

I agree .Happened to me a few times too

Re: QVC: STOP SELLING USED CLOTHING!

San Antonio Gal — Thu, 10 May 2018 17:07:13 GMT

I have purchased several "As Is" items including shoes, purses, jewelry, etc. The only item I ever returned was an As Is sweater. I was happy with all the other As Is products and will continue to purchase them.

Re: QVC: STOP SELLING USED CLOTHING!

Kachina624 — Thu, 10 May 2018 18:46:31 GMT

I've purchased several "As is" handbags, including a couple of Dooneys. All were still in their factory-installed cellophane wrapping. Obviously not used.

Re: QVC: STOP SELLING USED CLOTHING!

San Antonio Gal — Thu, 10 May 2018 19:09:52 GMT

@Kachina624 wrote:
I've purchased several "As is" handbags, including a couple of Dooneys. All were still in their factory-installed cellophane wrapping. Obviously not used.

My last purse purchase was an As Is Dooney and it arrived in mint condition with everything in tact. So not used!

Re: QVC: STOP SELLING USED CLOTHING!

Tissyanne — Thu, 10 May 2018 19:44:19 GMT

I receive returns almost all the time if an item is not brand new. The stickers are ďifferent on the packaging. I received a top just this week from the brand Women With Control that was not sold out, yet QVC chose to send me a wrinkled return. I received two returns a couple of weeks ago from the Belle brand. I sure don't like it. There is a Breezie bra I would like, but won't because it is likely a return.

I have bought "as is" a couple of times. I received discounted items that were like new

Re: QVC: STOP SELLING USED CLOTHING!

Imaoldhippie — Thu, 10 May 2018 19:57:59 GMT

I have bought 2 pair of Earth shoes "AS IS", not one thing was wrong with them that I could see.

Re: QVC: STOP SELLING USED CLOTHING!

beach-mom — Thu, 10 May 2018 20:34:35 GMT

@Ibby114 wrote:
'As Is' is a gamble unfortunately- I'll jsut get 'as is' shoes on occassion now and haven't had an issue.

What I have a problem with is buying NEW clothing items and they're obviously returns! For example, 'new' LOGO twinsets where the 2 pieces have been separated- this has happened twice in recent months!

@Ibby114 - This has happened a lot in my case. About 5 years ago I pre-ordered an Isaac bag that was going to be the TSV. I wanted to take it on a trip. It came and it was a "RETURN" with an obvious scratch across the front. It hadn't even been presented yet! They sent me one that someone else had already ordered and returned - BEFORE the TSV day! I called CS and they were very helpful. She sent a new one right away, but unfortunately it didn't get here in time for my trip.

I order NEW items and get ones that have been returned. Some posters here have said it never happens to them. They're lucky. I just hope when I see the label that someone carefully tried it on and it didn't look right or didn't fit. I understand if it's an item that was presented and sold out. But when it's presented for the first time and you order it right away, it shouldn't happen. It happened to me not that long ago with a pair of shoes. I didn't even try them on. They were scuffed, and there was a black mark across the top. I sent them right back!

Re: QVC: STOP SELLING USED CLOTHING!

bonnielu — Thu, 10 May 2018 20:33:32 GMT

Buy all the time and never had a problem.

Re: QVC: STOP SELLING USED CLOTHING!

GCR18 — Thu, 10 May 2018 23:43:08 GMT

Sorry for your issues. I have had a lot of good luck with as is clothing.

Re: QVC: STOP SELLING USED CLOTHING!

Katcat1 — Fri, 11 May 2018 00:00:28 GMT

Where is Quality Control? If someone returns an item in deplorable condition they should be notified that they can have it back or they lose their money. No one wants to receive clothing with perspiration stains or odors and the same for shoes in filthy condition (I received a pair once) and could not believe it was mailed out in that condition. I blame QVC for not having certain standards on returns and penalties. If I try on a pair of shoes from the Q and they do not work out, I return immediately. I am Not rolling around in the mud and then sending back. Something needs to be done, QVC, with this return policy.. I have purchased "as is" items that were fine but you should NEVER receive an item that is unacceptable.

Re: QVC: STOP SELLING USED CLOTHING!

CelticCrafter — Fri, 11 May 2018 10:34:07 GMT

I don't buy a lot, but I wouldn't do an "as is" or a waitlisted item.

I once waitlisted for a winter jacket that eventually arrived in the same condition the OP described. It was an obvious wear it for 30 days and if you don't like it return it.

It was nasty to say the least.

Re: QVC: STOP SELLING USED CLOTHING!

CalminHeart — Fri, 11 May 2018 11:06:56 GMT

"as is" means it's been worn on air, returned, slightly damaged, etc etc. It says that on Q's website.

EVERY retailer resells returned merchandise. It's no different than if someone tried it on at a store and then didn't buy it.

I never wear anything without first washing it.

Re: QVC: STOP SELLING USED CLOTHING!

San Antonio Gal — Fri, 11 May 2018 13:44:03 GMT

@CalminHeart wrote:
"as is" means it's been worn on air, returned, slightly damaged, etc etc. It says that on Q's website.

EVERY retailer resells returned merchandise. It's no different than if someone tried it on at a store and then didn't buy it.

I never wear anything without first washing it.

Good point @CalminHeart. Some of us have gotten some really great deals on As Is products in pristine condition. If some are worried about purchasing "used" clothing, then don't purchase the As Is clothing items. But as far as all the other products, try the As Is.

Re: QVC: STOP SELLING USED CLOTHING!

lovesrecess — Mon, 14 May 2018 23:10:27 GMT

some of the clothing descriptions sound so used there is no way they could have been returned within the 30 day return policy unless they were worn, stained, and washed on a daily basis

Re: QVC: STOP SELLING USED CLOTHING!

topcat10 — Mon, 14 May 2018 23:59:00 GMT

@CalminHeart wrote:
"as is" means it's been worn on air, returned, slightly damaged, etc etc. It says that on Q's website.

EVERY retailer resells returned merchandise. It's no different than if someone tried it on at a store and then didn't buy it.

I never wear anything without first washing it.

OMG! THANK YOU!....anything to complain about i guess!