topic Re: CANCEL order after just 10 minutes and it says I can't.????????? in Suggestion Box

CANCEL order after just 10 minutes and it says I can't.?????????

mishka14 — Thu, 03 May 2018 15:04:44 GMT

I ordered a Dyson fan, I then realized I should check, BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me, and I could use my 20% off coupon....sO I went back to my orders, and did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Kardi — Thu, 03 May 2018 15:06:40 GMT

I’ve had the same thing happen. Very irritating!

Re: CANCEL order after just 10 minutes and it says I can't.?????????

chrystaltree — Thu, 03 May 2018 15:18:43 GMT

Yes, I have had that happen too. It does discourage impulse buying but it's a bummer if you make a mistake in size or color and want to correct it.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Krimpette — Thu, 03 May 2018 15:21:32 GMT

QVC certainly does all it can to alienate their customers, don't they? Oh, for the "old" QVC.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Kachina624 — Thu, 03 May 2018 15:22:46 GMT

Dyson products are undoubtedly shipped by the vendor and those items are virtually impossible to cancel.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Susan-QVC — Thu, 03 May 2018 15:26:08 GMT

@mishka14

@mishka14 wrote:

I ordered a Dyson fan, I then realized I should check, BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me, and I could use my 20% off coupon....sO I went back to my orders, and did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

Thank you for posting, so sorry that you were unable to cancel. I will attempt to cancel for you now.

Susan Q-Social

Re: CANCEL order after just 10 minutes and it says I can't.?????????

DeeDee14 — Thu, 03 May 2018 15:40:06 GMT

@mishka14 wrote:
I ordered a Dyson fan, I then realized I should check, BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me, and I could use my 20% off coupon....sO I went back to my orders, and did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

I’ve had this happen to me also with LOGO. I called CS and they told me to write on the return form that I tried to cancel but it wouldn’t let me. She said I would not have to pay return shipping this way and I didn’t. Got all my money back. Hope this helps others trying to cancel.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Susan-QVC — Thu, 03 May 2018 17:50:15 GMT

@mishka14 I have just gotten confirmation that the Dyson Fan was canceled per your request. The order is a vendor shipped order and sometimes that will play a part in our system not being able to cancel, my apologies for that inconvenience. Once our system updates the order will reflect the cancellation.

Have a great afternoon!!

Susan Q-Social

Re: CANCEL order after just 10 minutes and it says I can't.?????????

x Hedge — Thu, 03 May 2018 18:19:19 GMT

@chrystaltree wrote:
Yes, I have had that happen too. It does discourage impulse buying but it's a bummer if you make a mistake in size or color and want to correct it.

In that case, since you're needing to edit rather than cancel, I'd think a call to cs would take care of the problem.

Can't cs help with that if you realize your error right after you place your order?

Re: CANCEL order after just 10 minutes and it says I can't.?????????

chrystaltree — Thu, 03 May 2018 20:20:29 GMT

@x Hedge wrote:
@chrystaltree wrote:
Yes, I have had that happen too. It does discourage impulse buying but it's a bummer if you make a mistake in size or color and want to correct it.

In that case, since you're needing to edit rather than cancel, I'd think a call to cs would take care of the problem.
Can't cs help with that if you realize your error right after you place your order?

Sometimes my color or size is gone, so I do want to cancel. But even if I just ant to edit, c.s. says they can't help. All they do is advise you to wait until it comes and either exchange or return.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

mishka14 — Thu, 03 May 2018 20:20:51 GMT

@Susan-QVC wrote:
@mishka14 I have just gotten confirmation that the Dyson Fan was canceled per your request. The order is a vendor shipped order and sometimes that will play a part in our system not being able to cancel, my apologies for that inconvenience. Once our system updates the order will reflect the cancellation.

Have a great afternoon!!
Susan Q-Social

Susan,

Thank you...for answering me. Also, the same think happened with the Queen Mattress on The special from the other day...I tried dozens of times to cancel...mostley because how do we return it in that box if we don't like it...and how expensive will the return be for us? They NEVER mention this on air...

Re: CANCEL order after just 10 minutes and it says I can't.?????????

mishka14 — Fri, 04 May 2018 01:14:48 GMT

@Susan-QVC wrote:
@mishka14 I have just gotten confirmation that the Dyson Fan was canceled per your request. The order is a vendor shipped order and sometimes that will play a part in our system not being able to cancel, my apologies for that inconvenience. Once our system updates the order will reflect the cancellation.

Have a great afternoon!!
Susan Q-Social

the exact same thing happened on the Northern Nights mattress on May 1st...for the Big Deal...maybe 1/2 hour and I couldn't cancel it...

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Daffy Duck — Thu, 03 May 2018 20:48:47 GMT

That is the exact reason I just placed my last order from the Q after many years and lots of money spent. I think it is ridiculous that you can't edit an order after a couple of hours.I placed an order from the office thinking it might sell out and then when I got home and measured realized I should order another dsign. What makes me so mad is that they think I am so dumb that I can't tell when I receive an item where it came from. Then 3 days later it is still in process. Plenty of other places to shop.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

AngelWhispers — Thu, 03 May 2018 22:23:53 GMT

@mishka14 I just had the same thing happen to me too except I ordered and paid for Express Shipping on the 30th, the order had a EDD of 5/03/18 today and it is still in process, never been shipped and neither I nor the CSR's can cancel the order. They cannot tell me why they cannot cancel it either just an answer of some items they can and some they cannot. I agree this is ridiculous and I wont state for the record what I believe is happening here because it will get my post removed!

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Katcat1 — Fri, 04 May 2018 01:08:32 GMT

@mishka14 I just purchased a ring and 10 minutes later I wanted to cancel because I wanted a different color stone, different ring, same brand. I could not cancel -- it said I may be able to. Maybe? How ridiculous is Maybe. QVC -- it's either cancel or you cannot cancel. However, 10 minutes and unable to cancel. What is going on? I decided to keep the ring I originally ordered and call CS but I am very and I mean very disappointed in this 10 minute no cancellation. Are you that desperate for sales?

Re: CANCEL order after just 10 minutes and it says I can't.?????????

AngelWhispers — Fri, 04 May 2018 02:27:47 GMT

@Katcat1 Wow, what a coincidence, my order was for a ring too! A Diamonique 14kt gold ring.. I think that the whole point of not being able to cancel an order within 24 hours or less is totally ridiculous.. Especially considering how they are never in a hurry to ship anything out anyway and your order stays "In Process" for days on end!

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Katcat1 — Fri, 04 May 2018 03:00:48 GMT

@AngelWhispers This was my first experience with the 10 minute business. It is totally ridiculous. The Q should know that we can shop in our neighborhood but choose to shop at the Q and want to be treated respectfully.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

AngelWhispers — Fri, 04 May 2018 04:06:43 GMT

@Katcat1 I also agree. I don't know if this is something that is just happening recently but as I look over the boards I am seeing more and more people experiencing this kind of thing.. Not a coincidence that many are dealing with this same issue if you ask me.. Something has to be going on..

Re: CANCEL order after just 10 minutes and it says I can't.?????????

Caaareful Shopper — Fri, 04 May 2018 12:33:23 GMT

I can beat that 10-minute rule (non-rule).

I placed an order for a pair of shoes last night and 5 minutes later I realized I had a pair from last year that are the exact same color. I tried to cancel and the system gave me that we'll try statement. I went to look at my order status an hour later and it was not cancelled. I had to call customer service this morning -- they immediately cancelled the order for me.

So, it was apparently easy for customer service on the phone, but the website cannot handle it now? I'm very appreciative of the help from CS, but that does not rectify the nuisance of the system.

Re: CANCEL order after just 10 minutes and it says I can't.?????????

mishka14 — Fri, 04 May 2018 16:20:28 GMT

AGAIN! The Northern Nights Queen Mattress, H 217105, on May 1st. I tried to cancel that 10 minutes or 1/2 hour later...said I could not...they SAY because it's processed very quickly..

WELL, here it is on the 4th and it is STILL in process....not telling the truth again...

I belive I may be done with this on line shopping...