topic Re: A Suggestion Box in Suggestion Box

A Suggestion Box

febe1 — Sun, 04 Mar 2018 20:53:57 GMT

To me, a Suggestion Box is a comment from a customer to the proprietor. It's bizarre that customers comments would be blocked.

It's akin to a B&M store going thru all the suggestions and eliminating those that are not for the proprieter's eyes. A proprietor should want to see everything from their customers, especially the good, bad and the ugly.

I would think QVC would be against being denied the Suggestion Box opinions. What can that mean, except the company does not want to hear anything negative from customers.

It would be better to not have a Suggestion Box that is compromised. And yes, I undersstand it is their forum!

Re: A Suggestion Box

itsmagic — Sun, 04 Mar 2018 21:37:43 GMT

Maybe the suggestion box could somehow be changed so that a suggestion could be submitted but other posters would not see it and could not comment on it. That way both the positive and negative suggestions could be sent and it would only be read by someone at the Q.

Re: A Suggestion Box

Ketra — Sun, 04 Mar 2018 21:45:01 GMT

I guess the hosts are perfect, and there is no need for improvement in their presentations. If you even try and provide constructive criticism you are told you are host bashing and poofed. If QVC is that thin skinned they shouldn’t even have a suggestion box only a praise box.

Re: A Suggestion Box

charvale — Sun, 04 Mar 2018 22:04:35 GMT

I think it's more likely if the PTB make changes here they'll completely eliminate the Community because of all the complaining, ignoring terms of use, pushing the limits etc.

Other sites (Amazon did that for example) have closed their forums and boards in favor of Facebook where at least the suggestions and complaints are tied to for the most part actual names, people not using anonymous nicks.

jmo

Re: A Suggestion Box

Lila4Now — Sun, 04 Mar 2018 22:31:11 GMT

It seems comments that aren't positive for some hosts are censored before other hosts. I feel we should be be able to state our views without moderators censoring what is posted. All their hyper-censoring proves is some hosts, or their followers, have thin skins. It doesn't make the posts any less true. When a company censors comments, it makes them far less trustworthy, in my opinion. Other posters are free to post opposing views, that is what a forum is all about. It's not a "only post the positive" type of format. I doubt QVC will ever evolve to this type of format. Right, or wrong, these are my thoughts.

Re: A Suggestion Box

blueluna — Sun, 04 Mar 2018 22:58:38 GMT

Totally false to say they don't allow negativity or the good, bad and ugly. All the different forums have negative critical posts. Every day. "Suggestions" by people hiding behind fake names on boards where there are shills, trolls and so on who could even create alternate accounts to support themselves don't carry much weight. Look at the "suggestions" that get poofed --- I think they look more like the old "slam books". Posters don't really want to post in a reasonable constructive suggestion box. They want a Slam Book forum.

Re: A Suggestion Box

blueluna — Tue, 06 Mar 2018 14:16:32 GMT

@charvalewrote:

I think it's more likely if the PTB make changes here they'll completely eliminate the Community because of all the complaining, ignoring terms of use, pushing the limits etc.
Other sites (Amazon did that for example) have closed their forums and boards in favor of Facebook where at least the suggestions and complaints are tied to for the most part actual names, people not using anonymous nicks.
jmo

ITA. At this rate the petulant foot stomping will get us what other boards have: a notice of the effective date when the boards will be shut down. The Mods will move to full time Customer Service and the Q's Facebook. Buh-bye forums, your days are numbered. We'll have ourselves to thank for its demise.

Re: A Suggestion Box

BirkiLady — Sun, 04 Mar 2018 23:13:26 GMT

@febe1If not happy with the Suggestion Box, why not write an email directly to QVC? It will be directed to the proper department and no one will delete your comments. What's the problem with using the direct approach with QVC? I do it frequently with positive and negative comments and/or suggestions.

Re: A Suggestion Box

febe1 — Sun, 04 Mar 2018 23:16:45 GMT

@BirkiLadywrote:
@febe1If not happy with the Suggestion Box, why not write an email directly to QVC? It will be directed to the proper department and no one will delete your comments. What's the problem with using the direct approach with QVC? I do it frequently with positive and negative comments and/or suggestions.

My point is what's the use of a Suggestion Box forum?

Re: A Suggestion Box

Junebug54 — Sun, 04 Mar 2018 23:22:17 GMT

@febe1 I absolutely agree with your comment. Why have a suggestion box if suggestions are deleted. You would think qvc would use this board to their advantage. Bashing a host is one thing but explaining why we don't watch a particular host is another. I think saying that they aren't giving out the information, shopping for themselves, talking about family are legitimate compaints. I would love to hear an explanation from a mod but that will never happen. I for one speak with my wallet and have stopped buying..

Re: A Suggestion Box

BirkiLady — Sun, 04 Mar 2018 23:42:26 GMT

@febe1I DID write a suggestion to the Suggestion Box once. As soon as I posted it, one of the QVC Mods sent it directly to QVC! She thought it was that good. That's when I decided, "Why bother with the Suggestion Box?" Ultimately, many other posters liked it; some didn't, of course. In the end, nothing happened with my suggestion! But, I found out that even the Moderators are watching and if they like a suggestion, they forward it to the appropriate department. Thus, I now email directly to QVC.

Suggestion box is not for complaining, but helping QVC improve their product or service. It's a suggestion place. No complaints! Perhaps that's why your comments have been deleted?

Re: A Suggestion Box

Masteller — Mon, 05 Mar 2018 03:35:21 GMT

I would like to see size 12 in new tennis shoes. You had some on your show this week but only to 11

Re: A Suggestion Box

CalminHeart — Mon, 05 Mar 2018 10:43:04 GMT

I think too many posts are deleted too. However, there are a a few issues with leaving all posts on the forums.

1. Some people are just plain mean and bash rather than offer constructive criticism. Before I wrote this post, there was one on this string.

2. Many criticisms that have been posted are about trivial things....pronunciation, hairstyles, clothes worn by host or guest, place settings set-up, new hosts who are still learning, and such.

3. There is a give and take to all suggestions and every business has to weigh the pros and cons as well as the cost/benefit analysis.

4. Some suggestions are for the individual and not for the whole. A business cannot operate that way.

5. Common sense isn't so common these days.

But I still think too many posts are deleted. But it isn't my call. This is Q's private website and they can decide to do what they want with it.

Re: A Suggestion Box

Pook — Mon, 05 Mar 2018 10:58:41 GMT

It's all in the wording. To state that a host is spending too much time wanting to just talk nonsense stuff and wanting to place a personal order and have fun rather than consistently giving needed product information is a complaint worth stating but often there are also nasty comments about the host that turns it into bashing and not just a constructive criticism. Stating a post to rant about poster's personal opinion of a host's clothing , hair, makeup, pronounciation issues , narcicistic personality (as determined by poster) etc is just that - a bashing rant and not constructive criticism. A legitimate suggestion is not stated with subjective personal dislikes of a host (often over and over) but something that could be helpful to the selling of QVC's products.

Re: A Suggestion Box

RobertaT — Thu, 08 Mar 2018 15:58:24 GMT

QVC, please let go of Martha and other overexposed hosts with their own shows. If I wanted to watch them I would...and their product is already available. Stop looking for more celebrities. I am tired of them, and so are others.