topic Re: Does QVC management read our suggestions? in Suggestion Box

Does QVC management read our suggestions?

Monamar — Mon, 25 Sep 2017 18:50:08 GMT

Anyone know?

Re: Does QVC management read our suggestions?

qualitygal — Mon, 25 Sep 2017 18:53:29 GMT

On a couple of presentations, I've heard certain vendors say, we're doing this because you asked for it. Now if management listens and talks to vendors, then I'd guess yes.

Re: Does QVC management read our suggestions?

alliswell — Mon, 25 Sep 2017 19:02:37 GMT

Honestly, I don't know, but from all indications, IMO, it appears that QVC management does not. . . otherwise they would take some action regarding complaints about shipping, repetitious programming, etc., or . . . they don't care.

Re: Does QVC management read our suggestions?

mercyMe — Mon, 25 Sep 2017 19:09:19 GMT

Only if the complaint is on their FACEBOOK page .... I think a few of the designers read the REVIEWS but I doubt if this forum is read by vendors/designers.

Re: Does QVC management read our suggestions?o

Lali1 — Mon, 25 Sep 2017 20:16:05 GMT

@bittersweet wrote:
Only if the complaint is on their FACEBOOK page .... I think a few of the designers read the REVIEWS but I doubt if this forum is read by vendors/designers.

@mercyMe I agree. I've heard them mention FB. I don't think they read anything here.

Re: Does QVC management read our suggestions?

Krimpette — Mon, 25 Sep 2017 20:36:08 GMT

My guess would be "no". Otherwise, I think they would have replaced their IT staff long ago so as to eliminate the countless problems that never seem to end.

Re: Does QVC management read our suggestions?

Kachina624 — Mon, 25 Sep 2017 20:58:14 GMT

Do you see them implementing any of our suggestions?

Re: Does QVC management read our suggestions?

Moonchilde — Mon, 25 Sep 2017 22:14:55 GMT

Reading suggestions does not always correlate with implementation.

Many of the "suggestions" are just catty b***h-fests and clearly TPTB recognize that. There's likely a boomerang, cry wolf scenario - so much of what is "suggested" here is pure kwap or so wildly improbable that TPTB have tuned out to almost everything posters suggest, valid or not, because their assumption, over the years of the forum, is that not much of substance ever comes out of this forum as far as things they are willing to implement.

I'm guessing that when a change is made, it's because people spoke to CS directly, wrote directly to corporate, or wrote on FB. And not just one person, or two, but many.

Just because a poster has a suggestion or complaint (or bash) that they post to the forum, does not mean the suggestion is valid, worthy, or "needs to be" implemented "as requested" simply because it was stated. No, your mommy was incorrect - you (generic 'you') are not super-special.

Re: Does QVC management read our suggestions?

SunValley — Thu, 28 Sep 2017 03:21:44 GMT

Occasionally a mod has said they passed a suggestion on to the buying team or vendor. I think that's about the most/best chance of topics here getting any chance of implementation.

Re: Does QVC management read our suggestions?

febe1 — Thu, 28 Sep 2017 13:32:40 GMT

I believe the Q does not care to read bad comments or suggestions. They only want to hear good things. The Suggestion Box is here b/c all B&M have them. Others must find them useful.

Re: Does QVC management read our suggestions?

insomniac2 — Thu, 28 Sep 2017 15:08:29 GMT

Probably not.

Re: Does QVC management read our suggestions?

bamasec — Thu, 28 Sep 2017 19:01:15 GMT

@Kachina624 wrote:
Do you see them implementing any of our suggestions?

AMEN!!! Well said.

bamasec

Re: Does QVC management read our suggestions?

Moonchilde — Fri, 29 Sep 2017 00:41:03 GMT

I think the Suggestion Box is largely here as a place to contain the daily *itch-fests about something, anything. Goods, shipping, kitchen hygiene, hosts, vendors, Xmas, whatever people can dream up. I think that, not completely of course but in large part, QVC pays little heed to the same-old whines.

It's a shame that genuine suggestions that might actually be implemented are often buried under an avalanche of whine. I applaud the moderators wading through the rest to search out the plausible and do-able.

Re: Does QVC management read our suggestions?

PA Mom-mom — Fri, 29 Sep 2017 01:39:33 GMT

"Is anybody there? Does anybody care" - 1776

Re: Does QVC management read our suggestions?

sunshine45 — Fri, 29 Sep 2017 02:06:23 GMT

i am sure they look......maybe get some feedback.

i do believe one or two of the mods said they do read or are aware of some of the suggestions.

dont forget though.......the forums are such a very small microcosm of the bigger picture.

if people are not suggesting things on facebook, twitter, instagram, or via snail mail/email, then the forums may mean very little in the grand scheme of things.

Re: Does QVC management read our suggestions?

febe1 — Mon, 02 Oct 2017 17:24:25 GMT

@Moonchilde wrote:
I think the Suggestion Box is largely here as a place to contain the daily *itch-fests about something, anything. Goods, shipping, kitchen hygiene, hosts, vendors, Xmas, whatever people can dream up. I think that, not completely of course but in large part, QVC pays little heed to the same-old whines.

It's a shame that genuine suggestions that might actually be implemented are often buried under an avalanche of whine. I applaud the moderators wading through the rest to search out the plausible and do-able.

The Q also is not interested in feedback from their Customer Service Do they invite you to stay on line & tell how satisfied you were with your experience? Any company interested in competing in business, would want to be l00% sure their customers are more than satisfied.

Big bucks are paid by corporations for this information, and the Q has it for free. It's insulting they don't care about those who make them wealthy. It makes me feel, well...UNAPPRECIATED.

Re: Does QVC management read our suggestions?

TCM28 — Tue, 06 Mar 2018 07:22:22 GMT

I have a special request for Management at QVC regarding the hosts. For years, I have watched Veneble, Gracie, Brown, Tracy, Bower, Bennett, Williams, Roe, Dimentri, Kerr, and last but not least Stran. These hosts are polished professionals who through their depth of experience and mastery of product information afford the shopper that what they are going to purchase is what we are going to receive - from size up, to size down, quality of workmanship of an item, but most importantly, there is a trust established with the more seasoned hosts that permits me to buy with confidence. The issue is, these sage salespersons are not on as frequently as they used to be and in there are place are these young, unproven, newbies who fumble through their cards, have no relationship with the vendors, call the fabric by the wrong name, consistently use words when they adlib that are downright incorrect and giggle when they are thrown off-guard. This does not instill confidence in a purchaser's consideration to make that purchase. The best was when Issac Mizrahi was partnered with Shawn Killinger. He told her the garment was cut on the bias. She has no idea what he was referring to and he had to go and show her what he was talking about. Shawn should only work on shows that are geared to Millennials. She exudes too much drama and attitude for the serious shoppers. The newbies also can't pronounce the words correctly. The best is button; they say butt-n. Maybe these wannabe hosts should cut their teeth on your new acquisitions, HSN, etc. Either that or have a Ms. Roe or Mr. Venable mentor these ladies. David'a protege, Mary, is a pro and I'll bet David's guidance got her there. As I am typing this on 3/6/2018 at 1.AM the host pronounced Naot (sandals) brand wrong and was corrected by the Vendor. Not Acceptable, especially if QVC wanst to remain the premier provider. People under 40 will think I am old fart, and that's OK.. But, standards, quality, and a seasoned host make sales. Thank you for reading my comment.

Re: Does QVC management read our suggestions?

proudlyfromNJ — Tue, 06 Mar 2018 12:41:06 GMT

@TCM28. Mary Beth trained most of the new recruits.

Re: Does QVC management read our suggestions?o

Group 5 minus 1 — Tue, 06 Mar 2018 12:44:55 GMT

Sometimes. I asked for Irish things ahead of time and I saw there were several to chose from.

On anothe note: I thought Lunchtime Specials were supposed to be "sale type items". Looked at them today and cannot believe the cost of these specials.

Re: Does QVC management read our suggestions?

CalminHeart — Tue, 06 Mar 2018 13:59:59 GMT

Someone probably sees the comments and looks for trends, but my guess is most of them are not doable so they are discarded.