topic Re: Returns for no extra charge. in Suggestion Box

Returns for no extra charge.

tampalady — Wed, 30 Aug 2017 23:46:56 GMT

I heard one of the host say that all returns were for free now. Has anyone had any experence with it yet?

I ordered and sent my daughter a gift, it was too small. She sent it back for a larger size, so just wondering if it was for free or will I have to pay the $ 6.95 for the exchange?

Thanks for any info. you can give me.

Re: Returns for no extra charge.

Kachina624 — Wed, 30 Aug 2017 23:56:03 GMT

@tampalady Exchanges for a different color or size with the same item number are supposed to be free of shipping charges, although everyone seems to be getting charged anyway and must call and fight with CS.

Re: Returns for no extra charge.

henderson — Thu, 31 Aug 2017 00:19:05 GMT

I'd call Customer Service and tell them you are doing a return so you aren't charged for shipping. It's not enough just putting a note in the box. However, another poster said it must be the same item number, just a different size or color.

Re: Returns for no extra charge.

GCR18 — Thu, 31 Aug 2017 00:33:27 GMT

Returns are still $6.95 with the q label for lighter items.

Exchanges for another size/color of the same item #, have a free return with the q label and reship.

Re: Returns for no extra charge.

grandma petes — Thu, 31 Aug 2017 02:15:50 GMT

@tampalady If you Exchange the item for another color or size, there is no charge for shipping it to QVC and no charge when they send you the exchange. If they do not have the size or color you are exchanging for, they will refund you the purchase price and all shipping charges as well. With that being said, I strongly suggest you follow up to make sure it's being handled the correct way. I tried to exchange a sweater for another size, but instead, they returned it and charged me for postage. I called CS and they fixed it, but never assume anything....follow up!!!

I sent two items back today to be exchanged and I called CS to give them a heads up, but I will be tracking it every step of the way.

Re: Returns for no extra charge.

Tadaki — Thu, 31 Aug 2017 03:12:34 GMT

I returned an item for a smaller size and got an email with the subject line "return and replacement confirmation", which made me think it was working. But then my credit card showed a credit minus the return shipping. I checked order status and it showed the replacement order as "canceled". So no, it's not working.

Re: Returns for no extra charge.

StraytoStay — Thu, 31 Aug 2017 03:31:18 GMT

@Tadaki wrote:
I returned an item for a smaller size and got an email with the subject line "return and replacement confirmation", which made me think it was working. But then my credit card showed a credit minus the return shipping. I checked order status and it showed the replacement order as "canceled". So no, it's not working.

The exact same thing happened to me, too. I'm not shopping here now, just forums.

Re: Returns for no extra charge.

Tadaki — Thu, 31 Aug 2017 03:39:32 GMT

@StraytoStay wrote:
@Tadaki wrote:
I returned an item for a smaller size and got an email with the subject line "return and replacement confirmation", which made me think it was working. But then my credit card showed a credit minus the return shipping. I checked order status and it showed the replacement order as "canceled". So no, it's not working.
The exact same thing happened to me, too. I'm not shopping here now, just forums.

I know, right? I'm trying to decide if I want the replacement badly enough to jump through all the hoops. Sounds like you have to call for the replacement and call again because they will overlook refunding the shipping.

Re: Returns for no extra charge.

tampalady — Thu, 31 Aug 2017 10:24:27 GMT

Thank you for all of your advice. I will keep track of return and call CS if I see any problems.

If the Host are telling this on camera, than they should have a procdure set up and follow through.

Re: Returns for no extra charge.

StraytoStay — Fri, 01 Sep 2017 01:04:40 GMT

@Tadaki wrote:
@StraytoStay wrote:
@Tadaki wrote:
I returned an item for a smaller size and got an email with the subject line "return and replacement confirmation", which made me think it was working. But then my credit card showed a credit minus the return shipping. I checked order status and it showed the replacement order as "canceled". So no, it's not working.
The exact same thing happened to me, too. I'm not shopping here now, just forums.
I know, right? I'm trying to decide if I want the replacement badly enough to jump through all the hoops. Sounds like you have to call for the replacement and call again because they will overlook refunding the shipping.

Mine was a TSV bracelet that I wanted to exchange for different stones (the clear quartz was a just 'meh' and debated if I'd rather get color) I'd have to spend $15 more since they wouldn't honor the TSV price and some employee cancelled the exchange process. Perhaps the TSV being the prior month before returns were free, so expected the shipping part. They had my size in stock in all colors, too.