topic Re: PLEASE LISTEN TO SUGGESTION PLEASE!!! in Suggestion Box

PLEASE LISTEN TO SUGGESTION PLEASE!!!

qvcalot — Sat, 22 Jul 2017 01:38:32 GMT

I have called customer service with the request to have the hosts go straight to opening handbags to let us see how roomy they are and give us a tour of the bag...not "visit" with the vendor for most of the allotted time. I'm watching to buy, can't buy if I don't know ALL about product!!

Also have begged to always have measurements of garment displayed first thing!!!!! For example, I know my bust size, thus I know if I can wear that cute top I'm being shown...9 times out of 10, I have to break out my computer and click on item and click on garment to see if I can wear said garment. Seems the last thing QVC wants me to know is the bust size, hip size and length of pants!!! Please, please take heed to this!!! By the way, I can't wear ANY of Graver's clothes because they don't come in my figure size!!! Found this out by cracking open my computer....

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Kachina624 — Sat, 22 Jul 2017 01:44:03 GMT

Very good and valid suggestions @qvcalot. Hope someone notices.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

deedledeedeedle — Sat, 22 Jul 2017 07:15:51 GMT

In addition to this mandatory information, upkeep and cleaning instructions should be a part of every presentation. In addition, the product necessary to keep a jewelry piece tarnish-free and well cleaned should be presented or sold during every jewelry show.

Bring back tape measures for clothing, and USE THEM during presentations. Pull on the fabric, drape it, wear the jewelry. Do not continue to be "removed" or disinterested from the product itself. Take it off the bust, or ring roll, and handle it, for Pete's sake!

dee

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

kelsey17 — Sat, 22 Jul 2017 10:47:44 GMT

I also want to hear "colors" right away....sometimes you don't hear them til later in the presentations.....

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

winker — Sat, 22 Jul 2017 10:58:09 GMT

I agree with what all. Of you say. Color size. Tell us at the beginning. Stop all that chatter about nothing.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Beth-QVC — Sat, 22 Jul 2017 11:50:21 GMT

This post has been removed by QVC because it is argumentative

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Beth-QVC — Sat, 22 Jul 2017 14:30:26 GMT

This post has been removed by QVC because it is argumentative

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

millieshops — Sat, 22 Jul 2017 14:53:51 GMT

One of the aspects of handbag presentations that has often amazed me is that I'm waiting to see the inside of a bag - and it's gone before that even happens.

Makes me wonder if when they do show the inside sooner rather than later, fewer buyers are actually ordering in those first few minutes.

No matter, I'm not ordering just because I like the interior, but I'm also not ordering until I do see the interior. And if it's 3 minutes into the chat before I could see it - they've already lost me because I went to get more coffee or to make my bed, etc. My shopping train of thought doesn't go all that far nowadays.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Beth-QVC — Sat, 22 Jul 2017 22:11:13 GMT

This post has been removed by QVC because it is argumentative

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

lOVETOSHOP — Sat, 22 Jul 2017 23:42:22 GMT

I have to agree 100% about the handbag presentations. I've noticed this with almost every brand of handbag QVC presents....they talk and talk about the outside of the bag, the strap drop, the width and the depth of the bag...it takes FOREVER for them to get to the interior of the bag and I truly don't understand this.

As others have stated, would you ever go into a store and be drawn to a bag just for its outside appearance? Would you ever buy a bag not knowing what the inside looks like, how many compartments it has, etc.?

I always wait and wait for the inside of the bag to be shown, and too many times, by the time the host and/or vendor get around to that, colors have already become limited or sold out.

It shouldn't be asking too much to have the interior of the handbag shown within the first minute or so of it being presented. THANK YOU, in advance, Powers That Be!!

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

missy1 — Sun, 23 Jul 2017 02:50:19 GMT

Also if they are selling say a top. don't cover it with a long jacket and multiple long necklaces.

Viewers want to see how it is by itself. Later on they can accessorize it.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

GCR18 — Sun, 23 Jul 2017 03:01:04 GMT

I agree OP. Need the details. Also, ignore the crabby poster. There are many nice posters here.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

hellodali — Sun, 23 Jul 2017 04:28:37 GMT

I think you are all missing my point. QVC has gotten to where it is because of their marketing. A little handful of people writing in large yellow letters and calling customer service really doesn't matter to them. Do you think you have hit upon the correct way of selling? Obviously, you say the items sell out before you can get all the details you need. I guess those thousands of people purchase without the minutiae that you all require.

QVC knows exactly what they are doing. And they are doing it very well.

Just because you don't care for their method, doesn't mean there aren't hundreds of people calling saying please let the hosts talk more about their families. Please let the hosts not waste so much time on showing us the inside of a purse.

You are not always right and you are not the only ones in the world. I look forward to hearing about their children and spouses. I love hearing about their vacations. I definitely want to know if they are just bought a new house. It makes them feel like family to me.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Shawnie — Sun, 23 Jul 2017 05:38:24 GMT

@hellodali wrote:
I think you are all missing my point. QVC has gotten to where it is because of their marketing. A little handful of people writing in large yellow letters and calling customer service really doesn't matter to them. Do you think you have hit upon the correct way of selling? Obviously, you say the items sell out before you can get all the details you need. I guess those thousands of people purchase without the minutiae that you all require.

QVC knows exactly what they are doing. And they are doing it very well.

Just because you don't care for their method, doesn't mean there aren't hundreds of people calling saying please let the hosts talk more about their families. Please let the hosts not waste so much time on showing us the inside of a purse.

You are not always right and you are not the only ones in the world. I look forward to hearing about their children and spouses. I love hearing about their vacations. I definitely want to know if they are just bought a new house. It makes them feel like family to me.

And you know what? IMHO that is what QVC hopes will happen--you fall under the "they are my extended family, they have my best interests at heart, why of course i will buy that handbag without knowing what it looks like inside sales strategy". Yep, the uninformed impulse buyer has been crucial to their sales strategy as a television shopping channel. But in todays electronic, not just tv world, that strategy does not bring in as many customers. We can comparison shop on our devices while time is wasted by as you put it talk of family vacations. The old uninformed buyer segment is dwindling. Consequently, I think it is useful for this big corporation to hear that it may be time to adjust their pitch whether the comment comes in orange all caps or concise prose.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

TY — Sun, 23 Jul 2017 06:11:32 GMT

@hellodali wrote:
I think you are all missing my point. QVC has gotten to where it is because of their marketing. A little handful of people writing in large yellow letters and calling customer service really doesn't matter to them. Do you think you have hit upon the correct way of selling? Obviously, you say the items sell out before you can get all the details you need. I guess those thousands of people purchase without the minutiae that you all require.

QVC knows exactly what they are doing. And they are doing it very well.

Just because you don't care for their method, doesn't mean there aren't hundreds of people calling saying please let the hosts talk more about their families. Please let the hosts not waste so much time on showing us the inside of a purse.

You are not always right and you are not the only ones in the world. I look forward to hearing about their children and spouses. I love hearing about their vacations. I definitely want to know if they are just bought a new house. It makes them feel like family to me.

QVC is a mature company that, like many other retailers, is not having a great year. The only advantage they have over other internet retailers is that they can showcase an item like a handbag inside and out. But they don't do it very well. Nowadays nobody is going to impulse buy a $200-300 dollar handbag without researching it and that includes being able to see inside the bag. Otherwise why have a handbag vendor in the first place if they can't show the inside of the bag very well?

I haven't bought a handbag in more than a year. I sure wouldn't buy one that I couldn't see the inside of first.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

qbetzforreal — Sun, 23 Jul 2017 14:36:19 GMT

@hellodali wrote:
I think you are all missing my point. QVC has gotten to where it is because of their marketing. A little handful of people writing in large yellow letters and calling customer service really doesn't matter to them. Do you think you have hit upon the correct way of selling? Obviously, you say the items sell out before you can get all the details you need. I guess those thousands of people purchase without the minutiae that you all require.

QVC knows exactly what they are doing. And they are doing it very well.

Just because you don't care for their method, doesn't mean there aren't hundreds of people calling saying please let the hosts talk more about their families. Please let the hosts not waste so much time on showing us the inside of a purse.

You are not always right and you are not the only ones in the world. I look forward to hearing about their children and spouses. I love hearing about their vacations. I definitely want to know if they are just bought a new house. It makes them feel like family to me.

This is the Suggestion Forum. QVC wants suggestions. They're for QVC, not you or me for that matter.

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Susan-QVC — Sun, 23 Jul 2017 17:56:23 GMT

This post has been removed by QVC because it's inappropriate

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Beth-QVC — Sun, 23 Jul 2017 22:52:07 GMT

QVC welcomes ALL suggestions which is why we set up this particular forum. Be assured that all suggestions are reviewed.....please be respectful of others opinions as they are entitled to make these known without ridicule.

Beth QVC

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

Lila4Now — Mon, 24 Jul 2017 02:10:14 GMT

I agree! Fewer personal stories from the host, and more needed information! The hosts are just on air store clerks, and need to remember that. I don't care about, nor am I interested in their personal life!

Re: PLEASE LISTEN TO SUGGESTION PLEASE!!!

DJs mom — Tue, 25 Jul 2017 15:56:34 GMT

@hellodali wrote:
I think you are all missing my point. QVC has gotten to where it is because of their marketing. A little handful of people writing in large yellow letters and calling customer service really doesn't matter to them. Do you think you have hit upon the correct way of selling? Obviously, you say the items sell out before you can get all the details you need. I guess those thousands of people purchase without the minutiae that you all require.

QVC knows exactly what they are doing. And they are doing it very well.

Just because you don't care for their method, doesn't mean there aren't hundreds of people calling saying please let the hosts talk more about their families. Please let the hosts not waste so much time on showing us the inside of a purse.

You are not always right and you are not the only ones in the world. I look forward to hearing about their children and spouses. I love hearing about their vacations. I definitely want to know if they are just bought a new house. It makes them feel like family to me.

The hosts are salespeople, nothing more. Contrary to what you may think, they are not your friends or family. Their only goal is to get you to spend money. When I walk into a Target or Walmart I don't want or need to hear about the sales clerks' children or vacation or if they purchased a new home, the same as I won't be telling them that personal information about me. I just want them to complete my transaction.