topic Re: QVC take a lesson from HSN in Suggestion Box

QVC take a lesson from HSN

Rockycoast — Wed, 24 May 2017 20:40:23 GMT

I was watching a one hour segment on HSN for Prai moisturizing products. I love them and they work very well. So they have the customers call in to talk about what they purchased and why they love Prai. It is Customer Thank You month over there, and didn't you know it they let the call in lady know that her purchase was FREE! Not just once did they do this but again! I had to leave before the hour was over so don't know if they gave away free purchases again. Now That is Customer Appreciation! QVC get on the band wagon and show your customers you care about them. In the last month alone I have placed 8 orders with HSN. I have recieved free samples in my delivery boxes, really good sale prices, and free/reduced shipping on just about all my orders. To bad I dont order by phone, I would have gotten my purchase for FREE! QVC you can do the same thing. Get to it.

Re: QVC take a lesson from HSN

GSPgirl — Wed, 24 May 2017 20:49:40 GMT

I have received a 25% coupon and two 20%coupons in the last 3 weeks From HSN. I don't even purchase a lot, but do use the coupons. I get coupons from Evine and JTV, too. QVC just gives easy pay

Re: QVC take a lesson from HSN

thyme Patty — Wed, 24 May 2017 20:50:37 GMT

I agree..

HSN still sends birthday cards and discount on any purchases... QVC used to do that.. I don't always use them.. but it was the thought that was so nice....

Re: QVC take a lesson from HSN

MarkeieMark — Wed, 24 May 2017 21:26:13 GMT

I co-sign. Heck I even get a Christmas card every year from Mindy Grossman.

Re: QVC take a lesson from HSN

appm — Wed, 24 May 2017 23:18:31 GMT

I agree that they (HSN) really know how to treat their customers and it's not just during "Customer Appreciation" days. I also get percent off emails - sometimes twice a week. I find that I am buying more from them. I think I'm just about done with QVC. All of my beauty products that I used to get from QVC I now find at Sephora or Lovelyskin - with percent off sales and FREE SHIPPING. And every so often Lovelyskin sends samples in the mail. And no, they don't jack up their prices because they have free shipping. QVC does take a few dollars off some of their things, but add the $3 shipping and we're back to the retail price. Their "kits" are good sometimes, but usually include products I don't want/can't use - like in some of the TSV's.

Re: QVC take a lesson from HSN

novamarie — Fri, 26 May 2017 12:47:09 GMT

i love love love hsn.. I'm shopping with them almost daily.. As much as I do with AMAZON.. The great Giant of on line retail

REASON: HSN gives you Great high end products, great shipping times and cost.. This company is THEEE most efficient home shopping channel on the TUBE today.. I just received a coupon for Andrew Lessman products.. OMG. AWESOME.. I also received a coupon during my Birthday month.. Customer Appreciation Beyond the Stars.. I LOVE HSN!

Re: QVC take a lesson from HSN

novamarie — Fri, 26 May 2017 12:48:39 GMT

ARENT they the BOMB.. I love HSN. I've used Prai as well .. It is a FABULOUS LINE!!

as is Serious Skin Care, Lancome, Perlier and the List goes on..

Re: QVC take a lesson from HSN

Suziqzee — Sun, 28 May 2017 06:52:49 GMT

I used to love HSN, but I feel that their brand and quality options have really gone downhill over the past few years, plus they almost NEVER offer petites, which is a huge no for me. I also have grown to really despise their website. I recently tried to review a product I had purchased. I could clearly see the item in my purchase history, but when I tried to write the review, I was told I had not bought the item. That is only one of a whole list of issues I have had with their website, and I do all of my shopping online. Amazon is MUCH better and more efficient, and they will give refunds without requiring return for damaged items. Love Amazon.

Having said that, I have to agree that the folks at HSN do take much better care of their customers in offering discounts, sales and promotions. QVC's prices just keep getting worse and worse, higher and higher with no relief in sight. I used to get good deals on "as-is" items, but now even those are priced beyond what I would ever want to pay. It's a shame because I love to shop, but price prevents me from doing so, most of the time. Coupons, promotions and sales would be an incentive, for sure.

Re: QVC take a lesson from HSN

blankette — Fri, 02 Jun 2017 06:41:31 GMT

FIRST, they need to pay down all the trips to italy they send Lisa on, then show improvement in their quarterly earnings.Dont hold your breath, be happy they reduced shipping.

Re: QVC take a lesson from HSN

proudlyfromNJ — Fri, 02 Jun 2017 10:46:44 GMT

@blankette wrote:
FIRST, they need to pay down all the trips to italy they send Lisa on, then show improvement in their quarterly earnings.Dont hold your breath, be happy they reduced shipping.

Lisa hasn't been at QVC for over two years. What does pay down mean? But everyone is right, HSN treats customers better.

Re: QVC take a lesson from HSN

nyc1 — Fri, 02 Jun 2017 10:59:53 GMT

@Rockycoast wrote:
I was watching a one hour segment on HSN for Prai moisturizing products. I love them and they work very well. So they have the customers call in to talk about what they purchased and why they love Prai. It is Customer Thank You month over there, and didn't you know it they let the call in lady know that her purchase was FREE! Not just once did they do this but again! I had to leave before the hour was over so don't know if they gave away free purchases again. Now That is Customer Appreciation! QVC get on the band wagon and show your customers you care about them. In the last month alone I have placed 8 orders with HSN. I have recieved free samples in my delivery boxes, really good sale prices, and free/reduced shipping on just about all my orders. To bad I dont order by phone, I would have gotten my purchase for FREE! QVC you can do the same thing. Get to it.

@Rockycoast BRAVO to you. When will QVC realize that this is not 1986 anymore. There is A LOT of competition. I guess it will take increasing customer abandonment and deflating sales. Maybe THEN they will WAKE UP. This once wonderful station has turned so generic with LESS quality value and borderline convenience. Unfortunate that management has taken QVC in the wrong direction, IMO.

Re: QVC take a lesson from HSN

Pecky — Fri, 02 Jun 2017 11:55:52 GMT

I also like that HSN gives you the choice of which easy pay you want if any, plus you don't have to use your HSN card only if you want an addtional easy pay.

Re: QVC take a lesson from HSN

MarthaStewardess — Fri, 02 Jun 2017 15:58:22 GMT

I agree that HSN knows about customer appreciation. They have better sale prices. Their hosts for the most part are much better than QVC's. At least they don't seem to have the annoying speaking habits that they do on QVC. For instance, I don't hear "Ummmmm" after every other word. Overall, they present themselves in a more professional manner. I've been with QVC since 1991. Back then QVC was the better channel. Times have changed though lol.

Re: QVC take a lesson from HSN

depglass — Fri, 02 Jun 2017 16:03:39 GMT

Pay down means to reduce the balance of a particular debt, like paying down your car loan. I don't get coupons either and I think it is because I don't have the HSN card.

Re: QVC take a lesson from HSN

LinaL — Sat, 03 Jun 2017 02:22:10 GMT

I know you can get good and bad CS reps at any company, but I just got off the phone with a very snotty snippy QVC rep. I understand not liking your job, but if you're in the service industry, at least pretend.

Re: QVC take a lesson from HSN

Jackhound Mom — Mon, 05 Jun 2017 23:44:47 GMT

My neighbor suggested that I look at HSN during Mine Finds because I love SW jewelry. I did and found a turquoise & lapis necklace that I liked. I thought about it and decided I would give them a try but the price had gone up, alot. I took the time to call and their CS said that price was only good while Jay was on for those couple of days. I never went back.

Re: QVC take a lesson from HSN

nycgrl — Tue, 06 Jun 2017 14:00:13 GMT

@Jackhound Mom wrote:
My neighbor suggested that I look at HSN during Mine Finds because I love SW jewelry. I did and found a turquoise & lapis necklace that I liked. I thought about it and decided I would give them a try but the price had gone up, alot. I took the time to call and their CS said that price was only good while Jay was on for those couple of days. I never went back.

That is true with any event. Put a heart on the item and they will alert you when the price drops and you'll probably get it for an even better price. I heart all the items I'm interested in and then buy on clearance. Sometimes I win, sometimes not. Nothing is worth that much to me.

Re: QVC take a lesson from HSN

Lila4Now — Tue, 06 Jun 2017 19:23:17 GMT

With QVC, you are no more than your Q number. They only want to sell, they only care about the bottom line. Customer satisfaction doesn't seem to be in their equation.

Re: QVC take a lesson from HSN

Jackhound Mom — Thu, 08 Jun 2017 00:34:52 GMT

Thank you so much for the helpful suggestion!