topic Re: Dump FedEx Smart Post in Suggestion Box

Dump FedEx Smart Post

molly olly — Sat, 25 Mar 2017 14:09:04 GMT

This new shipping method is the worst. I'm tired of USPS shoving packages in a small mailbox and not caring. Complaining to the post offcie DOES NOTHING but get you grief. And they are SO SLOW!!!!

Please go back to UPS service on larger packages.

One good thing...I am ordering so much less

Re: Dump FedEx Smart Post

Perkup — Sat, 25 Mar 2017 14:13:43 GMT

Yes, PLEASE!!!

Re: Dump FedEx Smart Post

millieshops — Sat, 25 Mar 2017 14:18:08 GMT

@molly ollyIn my neighborhood, UPS is no faster than UPS and no more reliable or excellent with service. And the FedEx driver for my area apparently doesn't bother looking at the whole address before he drops packages!

We did go through a period some months back with our regular USPS person in hospital and I definitely saw a dimunition of service then, but overall I'm pleased. And, I have no desire to pay Amazon shipping prices to get faster delivery -- but I know that makes me different from the rest of the Internet world of buyers.

Re: Dump FedEx Smart Post

ms traditional — Sat, 25 Mar 2017 14:18:12 GMT

yes yes yes. pony express would be faster. dump dump dump

Re: Dump FedEx Smart Post

Havarti — Sat, 25 Mar 2017 14:56:16 GMT

YES!

The postal delivery people in my area do not want to be bothered getting out of their truck to deliver a package to the door, so they will force packages into the mailbox that are impossible to get out. They are used to staying in the vehicle and placing letters & magazines in the box – then driving forward a few feet and repeating throughout the day. They will spend more time forcing a package in the box than it would take to walk it to the door...just so they do not have to get out and walk to the door. This is no delivery service! If they can’t /won’t do the job you are paying them to do, give the business to someone who can/will do the job!

Re: Dump FedEx Smart Post

Mz iMac — Sat, 25 Mar 2017 15:41:54 GMT

Get a larger mail box!

Re: Dump FedEx Smart Post

Plaid Pants2 — Sun, 26 Mar 2017 13:35:21 GMT

@Mz iMac wrote:
Get a larger mail box!

Not everybody can do that.

For example, my mailbox is part of a bank of mailoboxes, and I, too, have had packages shoved inside, to where I couldn't get them out.

And yes, I cussed and swore as I ripped the box apart, in order to get my item.

I left the empty, destroyed box inside my mailbox for the postal carrier to remove when they delivered the next batch of mail.

It was my way of letting them know that the box was too big to take out!

They still shove stuff in there, but it made ME feel better knowing that they had to deal with the empty, destroyed box.

Re: Dump FedEx Smart Post

qvcaddition — Mon, 27 Mar 2017 08:26:57 GMT

Another lost package for me. Getting credit. I traced the first one last month, and they found, but never arrived at P.O. this time. The Q has gone to pot.

Re: Dump FedEx Smart Post

insomniac2 — Mon, 27 Mar 2017 12:36:41 GMT

I live in an apartment complex. FedEx doesn't even bother ringing the doorbell: they just stick a notice on a window saying your package is in the office (if the office is open).

Re: Dump FedEx Smart Post

Carney — Sat, 01 Apr 2017 21:29:15 GMT

I AGREE!!! Just called CS today to complain about it. I live about 4 hours from QVC's main warehouse in Lancaster, Pa, and it can take 9 days for me to get an order, Riduculous! I an still waiting for an Isaac scarf that was ordered on March 21. There is no shipping info available and Q says they can't look into it until April 6. Really! I'm watching less and ordering less as well. The poor service along with the outrageous return fees have left me shopping elsewhere. It's too bad. Q used to be a great, convenient way to shop. Guess they got so busy with new channels that they forgot all about the customer!

Re: Dump FedEx Smart Post

tansy — Sun, 02 Apr 2017 03:32:32 GMT

YES. YES. YES.

For me, the post office isn't the problem, it's the circuitous route FedEx uses for a package.

Re: Dump FedEx Smart Post

Merrygold — Sat, 08 Apr 2017 04:21:07 GMT

Yes!

As I have posted on other threads...USPS won't even deliver to my house/neighborhood. (they say I live too close to the post office). I am required to have a PO Box, and UPS and FedEx usually must have a physical address. If I put my physical address, USPS sends the package back to the sender. So, I include my PO Box and hope the item is in a small enough package that UPS or FedEx will leave it at the post office.

I am disabled and I live in a tiny town with literally no chain stores, so ordering online is very important to me. This change at QVC has made things really annoying.

At least give me the option to choose upgraded ground delivery directly to my door, please. I can only get to my PO Box once a week or so.

Re: Dump FedEx Smart Post

IMissSuperPoke — Sat, 08 Apr 2017 15:41:19 GMT

I would like to have the option to chose which mail carrier at checkout.

Re: Dump FedEx Smart Post

qbetzforreal — Sat, 08 Apr 2017 21:31:07 GMT

It is bad.

Re: Dump FedEx Smart Post

truffle — Mon, 10 Apr 2017 04:28:16 GMT

I have a better idea, let each of us choose for ourselves which shipper we want to give our money to. I personally like Fedex as well as Fedex/Smartpost. It works out very well for me better than UPS but I'm not saying let's just ram it down everyone's throat. Give us shipping options please!

Re: Dump FedEx Smart Post

GRACIE — Mon, 10 Apr 2017 15:21:59 GMT

Question? It's been a been long time since I have ordered from QVC ,but I aways ordered express, because it's less worry to when and who will delivery will occur.In those years I never had a problem with shipping. HSN refunded me the difference when there was problem. No matter the site I order from I want it express.I see from customers complaints these issues occurs with regular shipping.I don't order a lot of stuff,that why I personally always order express,or pick up from my B\M. Regular shipping means they put it all in one box,so to speak,you get it when you get,and if there's a major holiday then it when He** Freezes over. You luck out if you received the item on estimate due day. Christmas gifts I suggested you order in October, especially if it's a TV or computer (to which neither would I order) Customers service is caught between a customer and their employer when customers complaints about delivery issues. Smart post to me, no matter if's UPS or FedEx is not solving the issues.Customers may have to pay more for shipping, because shopping channel are in it for money,the cheaper they can get the item to you does not mean if will get there in your time but their time.

Re: Dump FedEx Smart Post

ScarletDove — Mon, 10 Apr 2017 19:24:10 GMT

Another lost package for me. Getting credit. I traced the first one last month, and they found, but never arrived at P.O. this time. The Q has gone to pot.

I am amazed at the drop in quality of both UPS, FedEx and USPS deliveries. In the last month, have had 3 packages either lost or misdelivered. UPS and USPS both misdelivered packages, knowing the address where misdelivered. I was told by UPS&USPS the drivers/carriers would retrieve the pkgs and deliver to me; needless to say, I never received either of those packages; don't know who is wearing the shoes and eating the biscotti. The FedEx situation was billed and on way to FedEx for processing; it never happened and 2 wks later I still did not have the item. Obviously it never left the QVC warehouse; item replaced, different color, not pleased. These things are happening way too often., costly writeoffs for QVC.....and sometimes lost pkg requires credit for us since item not available.

Re: Dump FedEx Smart Post

Deewee — Mon, 10 Apr 2017 22:57:20 GMT

I agree. I don't know what happened to UPS. By the time FedEx Smart Post transferred to USPS, I don't get my merchandise for at least 10-14 days!!! I live in California. It is crazy! I can related when USPS shoves the packages in the cluster boxes where I live. Half the time, they forget to put the key in my box. I go down to the post office and they said it was delivered. They don't understand or care cuz it was delivered but NOT TO ME!!I Here is my suggestion......why cant QVC be like Amazon and now Walmart - with 2 day shipping? I will be happy to be a "club" member and pay a prime 2 day shipping. I love QVC but what is happening to the customer quality of care? It is making me shop on-line somewhere else.

Re: Dump FedEx Smart Post

paperheart — Tue, 11 Apr 2017 15:12:48 GMT

What happened to the great shipping? I never had any complaints about QVC until now. It was always my go-to shopping place. At this moment I have packages "stuck" in my local post office that I ordered on the 28 of March. When I want something quikly I look to see if I can get it on Amazon because it will get here fast. I know I'm not the only one complaining about this. Something has to give with the shipping process. My packages are more well traveled than I am. I was looking at the tracking the other day. West Virginia, Tennessee, Texas.......no wonder it takes 10 or more days to get here!

Re: Dump FedEx Smart Post

Lynnster67 — Wed, 12 Apr 2017 15:18:30 GMT

My cluster mailbox was replaced last Sept (b/c the legs were rusted out and ready to fall over) and the new replacement model has 2 large slots at the bottom for packages. When you have a pkg that won't fit in your regular slot, the postal carrier puts a key in your mailslot so you can retrieve the pkg. This was a life-saver during the holidays as we have "porch pirates" in our area.

FYI: USPS has abdicated its responsbility to maintain cluster mailboxes due to budget constraints. Our HOA's mgmt company ordered the new mailboxes and coordinated installation w/local post office. In my case, we didn't get mail delivered for a week (although you could pick up your mail at the PO w/proper ID in the interim).