topic Re: Automatic videos! Please Stop!! in Suggestion Box

Automatic videos! Please Stop!!

Q4u — Wed, 08 Mar 2017 16:14:54 GMT

I know I'm late to the party, but PLEASE stop the automatic videos (with sound) when I go and look at the product. It's something else I have to do to go and stop the thing....

One of the great reasons for going on line is that you don't have to watch or hear the presentation unless you want to.... that is until QVC decided to change this. It's annoying, it makes me leave the product...

Go back to the way it used to be. Offer the video (with sound) and if we want to watch it, we sure will.... however please remember that a lot of customers do their shopping on line in order to get away from the on air presentations... but allow us to access it if and when we want to.

Re: Automatic videos! Please Stop!!

haddon9 — Wed, 08 Mar 2017 16:19:23 GMT

There is a button on the page that you can turn it off.

Re: Automatic videos! Please Stop!!

Q4u — Wed, 08 Mar 2017 16:21:22 GMT

Permanently??

I do turn it off as soon as it comes on, but resent having to do even that.....

Re: Automatic videos! Please Stop!!

2blonde — Wed, 08 Mar 2017 16:33:51 GMT

@Q4u Right underneath the video there is a box for "play video automatically." Just uncheck it and it won't play unless you initiate it. This will stay unless you change it back.

Re: Automatic videos! Please Stop!!

Q4u — Wed, 08 Mar 2017 21:40:16 GMT

@2blonde wrote:
@Q4u Right underneath the video there is a box for "play video automatically." Just uncheck it and it won't play unless you initiate it. This will stay unless you change it back.

YES! Yes, yes and yes! Thank you.... a permanent off switch.... I did not know that and appreciate your telling me...

Re: Automatic videos! Please Stop!!

GarlandGal — Wed, 08 Mar 2017 23:04:23 GMT

May not a permanent solution afterall, Q4U. I've kept the option to automatically play videos "unchecked" for quite a while. Today, however, videos are playing automatically despite the box being clearly "unchecked".....

Re: Automatic videos! Please Stop!!

TY — Thu, 09 Mar 2017 01:46:13 GMT

I have disabled videos on my browser but depending on the format that QVC uses, that doesn't always work. I dislike having automatic videos too as I will play it if I want to. I prefer to see a photo first.

Re: Automatic videos! Please Stop!!

SHOPR — Thu, 09 Mar 2017 16:50:40 GMT

The suggestion to just uncheck the video box only lasts for a short while on my computers or devices. After some unseen point in time, the videos automatically start playing again.

Then to add to my frustration, if I try to look at an item on my phone or tablet, the automatic video loading happens there as well, so they keep loading over and over and over again upon using various devices. Yes, I can click onto any photo and the loading will stop, but only AFTER the video has already started loading and slowing down the whole process, and using data.

I have many complaints about this website, but QVC's decision to auto-load the videos is their worst decision yet IMO. It is what I consider to be the least user-friendly website feature, among many, when considering the fact that customers' internet speeds may vary greatly, as well as their data usage plans.

Re: Automatic videos! Please Stop!!

Marp — Thu, 09 Mar 2017 18:12:09 GMT

The option to turn off automatic playing of videos is stored as a cookie on your device. If you clear all cookies then the instruction has to be initiated again.

If you use a program such as CCleaner you can save individual cookies so they won't be cleared when CCleaner is run and the option to clear cookies has been selected. The option to clear cookies and other components is individually set for each browser.

Versions are available for most operating systems.

Re: Automatic videos! Please Stop!!

Q4u — Sat, 11 Mar 2017 16:52:47 GMT

So far... so good! Thanks for the great info!

Re: Automatic videos! Please Stop!!

StraytoStay — Sat, 11 Mar 2017 17:17:16 GMT

I wish it would go back to seeing an actual photo of the item I clicked on, with out having this wait for the video or bars to load. I wonder how many customers are annoyed having to click again to see the photo? You would think a shopping website would be designed better.

Kind of like clicking on"orders" but having to click a second time to actually see them.

Re: Automatic videos! Please Stop!!

ROMARY — Sun, 12 Mar 2017 01:12:46 GMT

That's why I like to see 'colors first' during presentations. I choose my colors, and then promptly call in my orders. Yes, that's the reason why. That auto video and then taking forever to see the colors is a drag. A slowwww drag at that. P.S.: I'll try 'unchecking'

the 'automatically play video' again. Thanks for the reminder. But, still, it's so much easier to order by phone. (For me, anyway.)

Re: Automatic videos! Please Stop!!

StraytoStay — Sun, 12 Mar 2017 03:15:02 GMT

@ROMARY wrote:
That's why I like to see 'colors first' during presentations. I choose my colors, and then promptly call in my orders. Yes, that's the reason why. That auto video and then taking forever to see the colors is a drag. A slowwww drag at that. P.S.: I'll try 'unchecking'
the 'automatically play video' again. Thanks for the reminder. But, still, it's so much easier to order by phone. (For me, anyway.)

I agree! They never get through colors until after some chatting, then sometimes go through them too fast because they wasted time. I get irked when they stop on a color to show design ideas when I really want to see the colors remaining. I use automated ordering, too, the website is too slow to load (& we just got high speed internet through Comcast) and pages jump, it's easier by phone. @ROMARY

Re: Automatic videos! Please Stop!!

ROMARY — Sun, 12 Mar 2017 17:06:15 GMT

Yes! It's much, much slower than it used to be. And, that's for sure. Used to be that we could go to the item, immediately find the color with one click, and see if our size is available. No waiting. What happened? .......... And don't suggest using a phone/small device. Can't see much of anything on a teeny seven inch or smaller device without using a magnifying glass.

Re: Automatic videos! Please Stop!!

Tinkrbl44 — Sun, 12 Mar 2017 17:47:29 GMT

@Q4u

Just turn them off. No biggie.

Re: Automatic videos! Please Stop!!

Q4u — Sun, 12 Mar 2017 22:35:22 GMT

@Tinkrbl44 wrote:
@Q4u

Just turn them off. No biggie.

ROFL.... I didn't know you could turn them off permanently..... so I appreciated the information earlier in the thread and turned them off!

It's made a huge difference and if it comes back on again, I'll turn it back off! You're right.... no biggie.... (once you know!)