topic Re: WEN Air Days for TSVs and In General in Suggestion Box

WEN Air Days for TSVs and In General

Nicole WI — Sun, 19 Feb 2017 20:08:53 GMT

To Whom it May Concern:

WEN and Chaz Dean have been with QVC for many years. Chaz and Team WEN have brought you countless products, TSVs, and sets of products at amazing prices. Chaz and his WEN products have a loyal customer base that follow Chaz to QVC for affordable ways to use WEN hair, body, and skincare. (I forgot to add fine fragrances to that list.)

Many of your loyal customers who purchase WEN products through QVC would appreciate at least his TSV appearances to be scheduled on Saturdays as they have normally been in the past. I began to be noticed this last year you have scheduled WEN shows on Friday and that is really not convenient for many people who work Monday through Friday and/or have children. WEN is one of your longtime best selling brands on QVC and that should be taken into consideration.

I certainly feel QVC owes Chaz Dean and Team WEN work extremely hard and give you 110% at QVC. Chaz Dean and his team owed much more respect and loyalty from QVC than has been shown to them since news of the frivolous lawsuit filed against WEN by Chaz Dean AND Guthy Renker. This lawsuit in no way is a reflection of the products he brings to QVC of uses in his own salon. You have chosen to also to have Chaz present his products with some hosts who are clearly not versed well in his product line. You have more than enough hosts are well versed in WEN products and have chemistry with Chaz when presenting that makes people want to purchase or try his products for the first time. This is a benefit to QVC and not just WEN by Chaz Dean.

In closing I want to say, your lack of loyalty to WEN and Chaz Dean is an extreme turnoff when I purchase from QVC. I have continued my purchase through QVC because Chaz and Team WEN have stood by you and put up with way, in my opinion, you have slighted Chaz Dean this past year. I have also have stuck with purchasing from you because of the amazing value Chaz brings to QVC. I can assure you that I will not continue to purchase from you if you cannot value Chaz Dean and Team WEN the way you have in the past and remain loyal to him as he has to you. I doubt this is the fist or last suggestion similar to the one above you will read. Please take some serious consideration to what I have mentioned and what others have or will in the future. Thank you for taking time to read this letter and take it's contents into consideration.

Sincerely,

Nicole WI

Re: WEN Air Days for TSVs and In General

SurferWife — Sun, 19 Feb 2017 20:19:17 GMT

Well said @Nicole WI! I, too, think QVC is treating Chaz poorly.

Re: WEN Air Days for TSVs and In General

Wen_Woman — Sun, 19 Feb 2017 20:41:27 GMT

I agree 100%. If WEN sales have slowed, the overwhelming contributing factor is the timing and tone of the WEN shows. Chaz deserves the respect of showing the product on a day and time when people will actually see them.

As a Wen customer who came to QVC in the first place because of Wen, I deserve the respect of being able to watch the shows during a reasonable day and time. In the middle of the night, I am asleep. On Fridays, I am at work, earning the money that affords me the ability to spend money on QVC.

During Chaz' last visit, two of his three programming hours were during the middle of the night. This is outrageous. There are three TSV's per year, and I sincerely hope there will continue to be. The TSV's should be on a day when working people can relax and enjoy the day and watch....they should also be on a day when new customers are more likley to be able to see them.

This needed to be said, QVC. I am hoping this thread does not disappear due to inappropriate posting or the seemingly endless Wen bashing that goes on here. Please take our opinions into consideration.

Re: WEN Air Days for TSVs and In General

millieshops — Sun, 19 Feb 2017 21:55:31 GMT

If Chaz needs to be shown on Saturdays, that must mean he appeals to younger, working women.

I'm not that woman - I can watch any day of the week that I want to - but I haven't purchased a single WEN product for well over as year. Nothing to do at all with scheduling. I'm just determined to use what everything I already have in the house and I just can't believe how long it is taking.

I'm a snowbird and I know for ceertain I will not buy WEN again in this home all the way into next fall! I really don't remember what I left in my little apartment, but for sure enough ythere also to make it through the summer.

One thing I do know - I don't care what days they chose, but when I'm ready to start fresh, if Chaz is not at QVC, I'll end my loyalty to WEN. I've seen too many complaints about his other sellers.

Re: WEN Air Days for TSVs and In General

x Hedge — Sun, 19 Feb 2017 22:06:48 GMT

Thank you for your post @Nicole WI. It reflects my own growing dissatisfaction with QVC regarding the recent Wen by Chaz Dean days/time slots and hosts.

Re: WEN Air Days for TSVs and In General

ANewHue — Tue, 21 Feb 2017 03:03:10 GMT

@Nicole WI BRAVO.!!! You have put into words what many a Wengirl has been thinking and feeling for quite sometime now. I wish your post was posted on the Wen forum as well. I am a longtime customer of the Q but for many years now 98 percent of my purchases are Wen products. I would like to add that I am saddened to see that derogatory posts about Wen/Chaz Dean were ignored by Q moderators which caused a barrage of nasty comments for over three days. That post should have been deleted the minute it hit the screen. While others chose to spar, I chose to voice my concerns about this and my future shopping on the Q. It was then that the moderators decided to delete not only my three line post but the entire February thread. The message I got was that as a customer I am not allowed to voice my opinion. A complete slap in the face. The Q needs to realize most of us have been Wen customers for many years and we are a force. Chaz Dean and TeamWen has been a big part of the Q's success over the years and it is obvious they are not supporting him at this time. I stated in my post that I will ALWAYS be a Wen customer but I cannot say that about the Q if this continues.

Re: WEN Air Days for TSVs and In General

SurferWife — Tue, 21 Feb 2017 03:41:33 GMT

Wouldn't it be great is Chaz could bring us TSV deals directly through his website? We would all follow him there! In fact, I'm heading over there now to get some PJP NBT. His free shipping and speedy delivery (2-3 days) compared to QVC's $11.47 shipping cost & 7-10 day delivery, is well worth the extra $7 product cost on his website!

Re: WEN Air Days for TSVs and In General

ANewHue — Tue, 21 Feb 2017 03:51:30 GMT

@SurferWife wrote:
Wouldn't it be great is Chaz could bring us TSV deals directly through his website? We would all follow him there! In fact, I'm heading over there now to get some PJP NBT. His free shipping and speedy delivery (2-3 days) compared to QVC's $11.47 shipping cost & 7-10 day delivery, is well worth the extra $7 product cost on his website!

@SurferWife Careful lol. I said something similiar in my post and I believe that's what got it poofed.

Re: WEN Air Days for TSVs and In General

SurferWife — Tue, 21 Feb 2017 04:02:48 GMT

@ANewHue...oh, well. I won't lose any sleep over it. I just shared the facts based on data. Thanks for the head's up, though. ALOHA!! ❤🌴☀️

Re: WEN Air Days for TSVs and In General

Nicole WI — Tue, 21 Feb 2017 05:11:58 GMT

@ANewHue 👋🏻

I have enjoyed reading the responses to my post with suggestions regarding WEN and Chaz Dean. I realize I am just saying what many other people have been thinking. For me when I actually looked at when the TSV was scheduled for March and it was on a Friday again I felt it was time to say something. Even if it was just to voice my opinion and to feel like I made an effort to possibly get the wheels of change in motion. I guess I got tired of listening to my own suggestions about WEN to QVC so I shared them with QVC.

I would not have taken issue with placing this on the WEN forum, but my concern was first, it may not get read by someone who could relay my suggestions to someone at QVC who could possibly help resolve some of my current feelings on this topic. Second, I felt I was not going to be able to post this on the WEN forum without people complaining about my thoughts and eventually having all of it deleted. 😕

I am hopeful my thoughts and others will be seen here and given some consideration by QVC. 🙂

Re: WEN Air Days for TSVs and In General

Jax016 — Tue, 21 Feb 2017 13:18:47 GMT

@Nicole WI I was looking for your post and found it this morning. Well said. I am too disappointed in the lack of show for WEN with Chaz Dean. Hopefully someone will read your comments and respond back to you. I have been posting little because of the blacklashing on the WEN boards for supporting a brand I love.

Anna

Re: WEN Air Days for TSVs and In General

quadmimi — Tue, 21 Feb 2017 13:45:06 GMT

Thanks @Nicole WI for the suggestion, and I agree posting here was the right place.

The Q in my opinion has never stepped forward & offered any support to Wen thru the "rough" days, even tho he is a top selling vendor..

By taking his air time almost down to nothing and taking away alot of the weekend shows that is there answer it would seem?

Wen has major $ spent by many here on the Q, (and most customers don't even visit the forum or know about it), they just know when to order and most certainly do..So to me what the Q is saying is that there "customer" base isn't very important to them, if it was not only would they have left the Wen schedule the same, (or increased due to many new products) but also stopped negative posts about it's vendor & his product line.

.If the Q is as they always say "like a big family", not the kind of support you would hope for...

Re: WEN Air Days for TSVs and In General

Nicole WI — Tue, 21 Feb 2017 16:40:10 GMT

Thank you Anna. I just wanted to shed a light on the changes I had noticed with WEN on QVC. 🙂

Re: WEN Air Days for TSVs and In General

Nicole WI — Tue, 21 Feb 2017 17:38:09 GMT

Thank you all for your support in some of my opinions and feelings regarding WEN, Chaz Dean, and Team WEN. I appreciate you all respectfully voicing your opinions as well and not turning this into a hostile conversation. I think if we communicate how we are feeling to QVC with respect we will see better results than if we just say nothing at all.

Change can happen when people speak their mind while remaining respectful and at the same time being honest.

I would like to make one thing clear... When I posted the original post (which I have reread and see it should have been proofread before posting due to grammar mistakes) I was speaking for myself and some others people who had noticed changes with WEN show scheduling and some discussions I had with friends and family who watched some hosts with Chaz not being able to really to describe his products correctly. I want to be sure that people reading this understand I am not saying every single WEN customer at QVC shares my views or the views of people I referred to in my original post reflect all WEN customer views.

I posted the original post in hopes of doing so the post would at least be read and given some consideration by QVC. If I sat and said nothing I needed to accept I could no longer complain about what I felt was wrong with the current status of things with WEN and QVC. Now that I have spoke my mind I have the ability to say I made my voice known the best way I knew how. I have made my effort to inspire change and now I will let the cards fall where they may...

The support and opinions voiced here for my opinion and adding your own opinions are appreciated by myself and others as well. Thank you all for speaking your minds while maintaining a respectful atmosphere. ❤

Sincerely,

Nicole

Re: WEN Air Days for TSVs and In General

qtrmoonlady1 — Wed, 22 Feb 2017 13:42:00 GMT

@Nicole WI Thank you for your great post! I also was disappointed to see Chaz having only 1 show in March, and that again it was on a Friday. I have to use one of my vacation days from work in order to see the shows live. To add insult to injury, the last visit really only had 2 shows, not 3, since the 4:00 am show was a repeat of the 1:00 am show. Have they ever done that before - shown a repeat show instead of a live one on the day of his visit? I can't recall that ever being done before. I had taped the shows and expected to see 2 different morning shows instead of a repeat. Also, QVC tells us it's only durng the live shows that our WEN purchases are credited to Chaz. Well, far more people would be able to purchase on a Saturday than on a Friday which is a workday for many. I really hope we see an improvement in this situation.

BTW, Nicole, it's good to see your name again on the forum.

Re: WEN Air Days for TSVs and In General

Wen_Woman — Wed, 22 Feb 2017 15:25:26 GMT

@qtrmoonlady1 wrote:
@Nicole WI Thank you for your great post! I also was disappointed to see Chaz having only 1 show in March, and that again it was on a Friday. I have to use one of my vacation days from work in order to see the shows live. To add insult to injury, the last visit really only had 2 shows, not 3, since the 4:00 am show was a repeat of the 1:00 am show. Have they ever done that before - shown a repeat show instead of a live one on the day of his visit? I can't recall that ever being done before. I had taped the shows and expected to see 2 different morning shows instead of a repeat. Also, QVC tells us it's only durng the live shows that our WEN purchases are credited to Chaz. Well, far more people would be able to purchase on a Saturday than on a Friday which is a workday for many. I really hope we see an improvement in this situation.

BTW, Nicole, it's good to see your name again on the forum.

@qtrmoonlady1, I was upset enough about the February visit only having 1 hour scheduled during the day, I did not realize that one of the shows scheduled in the middle of the night was a repeat.

So, I am wondering if QVC comes back to Chaz and says, "Well, your last visit really didn't sell that much product, so we are going to cut your air time again" ??? Well, hello QVC, what do you expect if you put Chaz on once every couple months and schedule things like you did for this last February visit?

It seems to me like a vicious cycle that QVC is perpetuating. As a Wen customer and a QVC customer, I must say, i am extremely disappointed.

Re: WEN Air Days for TSVs and In General

ANewHue — Wed, 22 Feb 2017 16:35:35 GMT

@Nicole WI wrote:
Thank you all for your support in some of my opinions and feelings regarding WEN, Chaz Dean, and Team WEN. I appreciate you all respectfully voicing your opinions as well and not turning this into a hostile conversation. I think if we communicate how we are feeling to QVC with respect we will see better results than if we just say nothing at all.

Change can happen when people speak their mind while remaining respectful and at the same time being honest.

I would like to make one thing clear... When I posted the original post (which I have reread and see it should have been proofread before posting due to grammar mistakes) I was speaking for myself and some others people who had noticed changes with WEN show scheduling and some discussions I had with friends and family who watched some hosts with Chaz not being able to really to describe his products correctly. I want to be sure that people reading this understand I am not saying every single WEN customer at QVC shares my views or the views of people I referred to in my original post reflect all WEN customer views.

I posted the original post in hopes of doing so the post would at least be read and given some consideration by QVC. If I sat and said nothing I needed to accept I could no longer complain about what I felt was wrong with the current status of things with WEN and QVC. Now that I have spoke my mind I have the ability to say I made my voice known the best way I knew how. I have made my effort to inspire change and now I will let the cards fall where they may...

The support and opinions voiced here for my opinion and adding your own opinions are appreciated by myself and others as well. Thank you all for speaking your minds while maintaining a respectful atmosphere. ❤

Sincerely,
Nicole

@Nicole WI I also noticed this with several of the hosts and brought this up in my original post. I've been watching Chaz's shows since the beginning and cannot recall seeing what I witnessed last visit. We watch and always learn something new from the demonstrations ( Yes, even longtime Wen girls do)I understand that producers/hosts may need to move a show along or change direction but it was beyond rude to suddenly interrupt a demo that was informative to the viewers. When the vendor attempted to continue the demo , the host insisted that SHE change to another characteristic of the product. It appeared to me (and others as well) that it was an on-air attempt to show who's in charge here. I can say I witnessed this twice that day but the one host upset me so much I didn't want to watch anymore. I dont care what the hosts use but don't go on air and rave about how you use this and use that and then the very next day do the same with another product/vendor. I never thought I d say this but I miss the days of the Chaz and Lisa shows. This is the same shopping channel that allows some vendors to make complete fools of themselves with their antics and I never see a host do this to them.

Re: WEN Air Days for TSVs and In General

riley1 — Wed, 22 Feb 2017 17:37:11 GMT

@Nicole WI - Thank You and well said. Your comments were well stated and I agree, Chaz & Team Wen are being slighted.

Re: WEN Air Days for TSVs and In General

Suz585 — Wed, 22 Feb 2017 19:06:04 GMT

I agree with all of these comments. I am considering changing all of WEN purchasing to ChazDean.com and no longer purchasing anything from QVC. I don't care to see a beloved vendor treated this way.

Re: WEN Air Days for TSVs and In General

qtrmoonlady1 — Wed, 22 Feb 2017 19:57:27 GMT

@Wen_Woman I hope none of the March shows are repeats And I wonder - does Chaz get credit if we buy products during the repeated show, or only during a live show? It's such a silly rule anyway, and now we have repeats to deal with? Very unfair. I really hope that was just a one time occurrence.