topic Re: QVC's website is awful! in Suggestion Box

QVC's website is awful!

PinkSunset — Thu, 27 Oct 2016 19:15:23 GMT

not only does the page jump around by itself, I tried to click on the Beauty Best Sellers, it came up with 496 items, 6 pages yet clicking the next button or the next page does nothing. It only remains on the 1st page of products.

Really?

How does a company expect to sell anything when a customer cannot even see the products?

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 19:22:57 GMT

@PinkSunset I totally agree. I am not buying anything because I want to see the videos. It has been this way for too long. I am sure am not alone and neither are you. It is their loss as I will buy from other sites.

Re: QVC's website is awful!

Mz iMac — Thu, 27 Oct 2016 19:28:33 GMT

@PinkSunset

You have provided no system info for the IT techs to check out your issues!

Are you using a computer or mobile device?

If computer, Mac or PC?

Which OS are you using - comp?

Which iOS are you using - mobile device?

Which browser & version are you using?

Have you tried switching browsers?

Tried restarting?

FWIW...

No problems here on my end, using a Mac & the latest version of FF

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 19:34:49 GMT

@Mz iMac THis has been an ongoing problem. Changing browsers does nothing. Deleting cookies does nothing. I have 3 computers in my home. It is QVC's end. I can get videos on HSN and other sites with no problems. Look at all the complaints on this board, this has been going on too long.

Re: QVC's website is awful!

Hooty — Thu, 27 Oct 2016 19:41:29 GMT

@PinkSunset@BalletBabe, Yes, ITA, my computer continually jumps with the Q's website, in fact, IMO, it has gotten worse than better!!!

Re: QVC's website is awful!

GCR18 — Thu, 27 Oct 2016 19:44:51 GMT

@Hooty wrote:
@PinkSunset @BalletBabe, Yes, ITA, my computer continually jumps with the Q's website, in fact, IMO, it has gotten worse than better!!!

I agree. I have issues with my kindle.

Re: QVC's website is awful!

Snoopp — Thu, 27 Oct 2016 19:50:06 GMT

Agree. I mentioned it to customer service more than once and nothing has been fixed. And it stops me from purchasing. I do believe it's on their end at this point.

Re: QVC's website is awful!

Mz iMac — Thu, 27 Oct 2016 19:52:41 GMT

@BalletBabe

I realize it's an ongoing problem. However, NOT everyone is having these issues. That is why when you are having technical issues w/a website it is very important to provide your system info so that the IT folks can try to replicate the issues in an attemp to resolve.

I have 2 computers in my household. I have only experienced 1 issue on Q's website - "script warning" popup which the Q corrected by updating their main site. Smooth sailing ever since.

Re: QVC's website is awful!

Sunnycorle — Thu, 27 Oct 2016 19:53:54 GMT

What frustrates me is the you can't read reviews on their App. That is so annoying and its been like that for many months and no fix. What???

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 20:19:59 GMT

@Mz iMac You said your on a Mac? I am on windows 10. I have tried IE edge, firefox, google, and nothing. BUT I just got out my ipad, and I can get the video's on that. So maybe it is a Windows 10 issue? BUT, again why can I get videos on all the other sites but QVC? Not everyone has a Mac or an IPAD. THey need to mae their system compatible for all computers.

Re: QVC's website is awful!

KYToby — Thu, 27 Oct 2016 20:32:14 GMT

@BalletBabe wrote:
@Mz iMac You said your on a Mac? I am on windows 10. I have tried IE edge, firefox, google, and nothing. BUT I just got out my ipad, and I can get the video's on that. So maybe it is a Windows 10 issue? BUT, again why can I get videos on all the other sites but QVC? Not everyone has a Mac or an IPAD. THey need to mae their system compatible for all computers.

I have Windows 10 and am not having issues.

The point is that providing SPECIFIC information helps IT; genericm general information does not.

Re: QVC's website is awful!

KingstonsMom — Thu, 27 Oct 2016 20:34:41 GMT

@Mz iMac wrote:
@PinkSunset
You have provided no system info for the IT techs to check out your issues!
Are you using a computer or mobile device?

If computer, Mac or PC?

Which OS are you using - comp?

Which iOS are you using - mobile device?

Which browser & version are you using?

Have you tried switching browsers?

Tried restarting?

FWIW...
No problems here on my end, using a Mac & the latest version of FF

@Mz iMac

With all due respect, there are many threads in 'Customer Care' re: the videos not working, where all of that info you mentioned has been provided.

I think the general feeling is that it should have been fixed by now, after a week.

I use IE and Chrome on my laptop and none of the videos will play more than 9 seconds on IE, Chrome won't play the videos at all.

Clearing the cache (I use CCleaner) doesn't help either. This all happened last week, when QVC changed their format of the item pages, so I have to wonder if it could be related.

I don't watch QVC on TV, so with no videos, I personally will not buy. Lucky for you that you're one of those not having a problem, LOL!

Re: QVC's website is awful!

KingstonsMom — Thu, 27 Oct 2016 20:37:43 GMT

@BalletBabe wrote:
@Mz iMac You said your on a Mac? I am on windows 10. I have tried IE edge, firefox, google, and nothing. BUT I just got out my ipad, and I can get the video's on that. So maybe it is a Windows 10 issue? BUT, again why can I get videos on all the other sites but QVC? Not everyone has a Mac or an IPAD. THey need to mae their system compatible for all computers.

@BalletBabe

I'm using Windows 8.1 on my laptop, so it isn't a WIndows 10 issue. WIth Chrome I get no video at all.

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 21:23:19 GMT

To Everyone: I have been playing for the past half hour. I am so confused, but I have discovered that with Google Chrome, everything works. I was using windows edge. I am not sure why, but I will just use Google Chrome.

@KingstonsMom yet you get nothing with chrome? This situation is getting stranger by the minute.

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 21:26:45 GMT

@KYToby Well I am on Windows 10. I was using Edge. What else do I need?

Re: QVC's website is awful!

SunnysMom — Thu, 27 Oct 2016 21:31:46 GMT

I have a MAC and no problems. . neither on my ipad

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 21:32:01 GMT

@Sunnycorle I Kept getting a warning with my app and could not even get on the site. I had to delete it. I just type it in now. What a mess.

I still think that we should not have to keep changing browsers and cleaning cache's, and on and on. THere has to be a reason that this is onlyhappening with QVC,s site

@KYToby If you any other information that I should provide , please let me know. I appreciate you trying to help and anyone else that has tried to help us! My page don't jump if I take my hand off of my mouse.

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 21:34:15 GMT

@Snoopp I have called CS as well. The problem is they are not technicians, and I am sure they are passing along the information, but the technical people are the ones that need to work on this issue.

Re: QVC's website is awful!

BalletBabe — Thu, 27 Oct 2016 22:05:52 GMT

EVERYONE: Try to go to Google Chrome. Don't just go to google.com. That did not work for me. Hope it works for you!

I can finally see the earrings, I should not buy---- but, I think I will anyway. LOL

Re: QVC's website is awful!

spikeysmom — Fri, 28 Oct 2016 00:02:18 GMT

OMG @BalletBabe, I have Google chrome and they still don't work...not even 9 seconds worth. This is just crazy!!! Spikey's mom P.S. Happy for you !!!