topic Re: Anyone else hate the new item page loading? in Suggestion Box

Anyone else hate the new item page loading?

Cee Cee — Tue, 14 Jun 2016 19:38:00 GMT

I am so turned off by the new page format on QVC.com. It used to be that you could go through the reviews and comments without the entire page reloading as you went to subsequent pages. Now if you go to the next page, it goes back to the top of the item page and you have to scroll down through all of the content just to get back to the content you were looking for. I'm not sure QVC ever has consumers test when they make changes because I can't imagine that this would not have surfaced as a major disincentive to going on their site which translates to fewer sales. In my experience, if IT is left to their own devices when changing things, this is what happens. A big fail on this one, QVC.

Re: Anyone else hate the new item page loading?

PinkyPetunia — Tue, 14 Jun 2016 19:46:52 GMT

I haven't noticed what you mentioned as I rarely go to other pages of reviews.

What I can't stand is that a video starts to load every time I try to view an item, even though I have the box checked for the video not to start. I have to hurry and click on a picture of the item to appear and take the place of the video. Not user friendly at all.

Re: Anyone else hate the new item page loading?

FormerlyFabulous — Tue, 14 Jun 2016 20:15:28 GMT

Yes! When I scroll over a color selection the pop up of the item covers the script of the item color information.

Re: Anyone else hate the new item page loading?

Marp — Tue, 14 Jun 2016 21:48:59 GMT

Under extreme duress and given enough time I suppose I could name one single thing I like about the "new" (copycat) website but it would most likely be a fib.

Re: Anyone else hate the new item page loading?

SharkE — Tue, 14 Jun 2016 21:49:06 GMT

http://community.qvc.com/t5/Suggestion-Box/Please-Fix-This-IT-is-Driving-me-Nuts/m-p/2855694#U2855694

http://community.qvc.com/t5/Suggestion-Box/QVCSocialTeam-qvc-com/m-p/2857227#U2857227

Re: Anyone else hate the new item page loading?

Miranda1550 — Thu, 16 Jun 2016 20:18:52 GMT

If it is NOT broken, do not fix it...................this is awful, maybe QVC does not want the reviews readily available........................Nothing positive about this new program

Re: Anyone else hate the new item page loading?

yyy — Sat, 18 Jun 2016 13:49:01 GMT

I dislike the whole page. The swatches are done poorly and the pop up covers the color name. If the swatch is dark, you can't see the X. The item # is in a light grey print and difficult to read as is the new font on the rest of the page. PUT IT BACK THE WAY IT WAS!

Re: Anyone else hate the new item page loading?

asoutherngirl — Sat, 18 Jun 2016 15:55:07 GMT

Miranda1550 and yyy, could not have worded your complaints better. I find less to like about QVC every day.

Re: Anyone else hate the new item page loading?

asoutherngirl — Sat, 18 Jun 2016 16:01:02 GMT

I stopped watching the shows due to the inane behavior and the breathless patronage of average to less than average products, to shop online. Now I find I dislike the format.

Re: Anyone else hate the new item page loading?

stevieb — Sat, 18 Jun 2016 16:13:44 GMT

Yes, I do. What's not to hate...

They drove me away from watching with the lousy repetitive programming focused on the same stale merchandise and the frantic hosts. Now, the new and not improved web presence has me visiting the web page less and less often...

Somebody should give "corporate" a remedial lesson in customer incentives... The website has always been somewhat of a weak link, but this is just beyond the pale.

Re: Anyone else hate the new item page loading?

rae smith — Sat, 18 Jun 2016 18:01:20 GMT

I totally agree!!! New and improved it is not!!!

Re: Anyone else hate the new item page loading?

bebe777 — Wed, 22 Jun 2016 14:24:18 GMT

@SharkE wrote:
http://community.qvc.com/t5/Suggestion-Box/Please-Fix-This-IT-is-Driving-me-Nuts/m-p/2855694#U2855694

http://community.qvc.com/t5/Suggestion-Box/QVCSocialTeam-qvc-com/m-p/2857227#U2857227

@SharkE, thank you for sharing these links.

-- bebe

Re: Anyone else hate the new item page loading?

CRL97071 — Sat, 25 Jun 2016 05:40:49 GMT

I just have to add my 2 GREAT BIG THUMBS DOWN to the new website format. REALLY don't like it. I used to do a "Q Check" every day, some times multiple times a day and I hardly ever visit the site any more. This is the main reason why. Page loading is super slow, I HATE that the videos load first, there are pop-up bubbles that cover the information when you're trying to see colors, choices, etc. The page font and format is just not pleasing at all. It's just AWFUL!!! I hope you can fix this soon.....I, for one, won't be doing much browsing until you do.

Re: Anyone else hate the new item page loading?

SHIRAZ — Sat, 25 Jun 2016 19:37:13 GMT

Yes, I hate it!!! It takes forever for the video to load so that yyou can finally go elsewhere on the page. Then I click on the "main" photo to display the colors. When i look at one of the other photos, if I want to zoom in on it, or if I just need to use my scroll bar to get it back in view on my screen, the picture reverts back to the "main" photo. I fight with it for way too long trying to see the alternate view pictures as anything more than thumbnails! Sometimes they eventually stay - other times they don't.

By the way, when I'm scrolling though items and I click on something that I might be interested in, I want to look at detailed pictures first, check out available colors and sizes, and check the "click here" measurements for sizing. If after all that, I am still remotely interested in the Item, I watch the video. Why does the Q think I shoud waste 5-10 minutes watching a video first, and then discover that my size isn't available anyway? (I do have my system set to NOT automatically play the video, but it still has to load.)