topic Re: iPad issues: Formatting in Suggestion Box

iPad Fix

sidsmom — Wed, 01 Jun 2016 17:22:39 GMT

I can not seem to format my new messages when I'm on my iPad.

I'm not able to 'tap, select' any text.

Is this a known issue?

Re: iPad issues: Formatting

newziesuzie — Fri, 20 May 2016 13:49:14 GMT

@sidsmom

Same with iPhones!

I started a thread in Customer Care

earlier. Very hard to post this morning!

👎

Re: iPad issues: Formatting

Caaareful Shopper — Fri, 20 May 2016 14:30:35 GMT

Yes! I'm having the same issues. UGH.

Re: iPad issues: Formatting

sidsmom — Fri, 20 May 2016 14:35:41 GMT

I'll type a couple sentences....then if I see a typo at the beginning, I have to delete everything to fix it. Or leave it & hang my head in Typo Shame. 😀

Re: iPad issues: Formatting

MaggieMack — Fri, 20 May 2016 14:48:34 GMT

I'm struggling with making corrections on my iPad today, too. One step forward, two steps back . . .

Re: iPad issues: Formatting

newziesuzie — Fri, 20 May 2016 15:08:04 GMT

@sidsmom@Caaareful Shopper@MaggieMack

I don't see any mods replying to our

posts about this so I guess we just

have to wait it out.

Very frustrating!

😜

Re: iPad issues: Formatting

proudlyfromNJ — Fri, 20 May 2016 15:21:08 GMT

@Anonymous

Having problems with IPads. Pls see first post.

Re: iPad issues: Formatting

newziesuzie — Fri, 20 May 2016 15:24:27 GMT

AND IPHONES TOO!

Re: iPad issues: Formatting

Anonymous — Fri, 20 May 2016 15:47:19 GMT

Hi @sidsmom @newziesuzie @proudlyfromNJ @MaggieMack@Caaareful Shopper Thank you for bringing this to our attention. I forwarded your concerns to our management team and they will research the issue. Thank you again for your help.

Re: iPad issues: Formatting

JGalt — Fri, 20 May 2016 16:01:21 GMT

iPad user here too, frustrated by not being able to properly type. But then this is only one of the new problems with the latest QVC.com format.

Re: iPad issues: Formatting

newziesuzie — Fri, 20 May 2016 16:09:47 GMT

Thanks @Anonymous!

I also can't use the QUOTE option

to quote another post when I reply.

Re: iPad issues: Formatting

Anonymous — Fri, 20 May 2016 16:22:21 GMT

Thank you so much @newziesuzie, I have forwarded that to management also. Hopefully we can have all these issues cleared up soon.

Re: iPad issues: Formatting

SeaMaiden — Fri, 20 May 2016 17:33:39 GMT

I am having a hard time posting and editing today on my iPad. Glad to see it is not just me.

Re: iPad issues: Formatting

Mindy D — Fri, 20 May 2016 18:01:53 GMT

All the same things are happening to me and additionally, I notified Customer Service via email about not being able to enter the sweepstakes on my iPad. Happening to me too. I kept trying to submit in Rich Text and it didn't seem to go through so I wound up retrying three times. Then I switched my message to HTML and it went through. After doing this I liooked and all my tries in Rich Text posted. So now I have four messages there. Additionally, I could not change a typo to correct it. It would not let the cursor go into the Wird so I could remove a letter and insert the corrected letter. I have been trying to enter the sweepstakes for two days and I can't. I have not updated to IOS 9.

Re: iPad issues: Formatting

loveschocolate — Fri, 20 May 2016 22:49:09 GMT

@Anonymous, iPad user and I can not copy and paste. Never had this problem before.

Re: iPad issues: Formatting

dooBdoo — Fri, 20 May 2016 23:38:29 GMT

@sidsmom, @loveschocolate, @Mindy D, @SeaMaiden, @newziesuzie, @JGalt, @proudlyfromNJ, @MaggieMack

They're aware of the problems and evidently won't be correcting anything until after the weekend. Here's the announcement in the "Customer Care" forum.

Thread: "Function issues in the forums"

link: http://community.qvc.com/t5/Customer-Care/Function-issues-in-the-forums/m-p/2802192#U2802192

"Community_Team wrote:
Hello Everyone,

We are aware of the issues in the forums today and are taking the necessary steps to resolve them. However, we do not think the issues will be resolved until early next week. We certainly appreciate you alerting us to these issues and thank you for your patience while we work to get them resolved as quickly as possible.

-QVC Community Team"

Re: iPad issues: Formatting

Moonchilde — Fri, 20 May 2016 23:49:18 GMT

@dooBdoo wrote:

@sidsmom, @loveschocolate, @Mindy D, @SeaMaiden, @newziesuzie, @JGalt, @proudlyfromNJ, @MaggieMack

They're aware of the problems and evidently won't be correcting anything until after the weekend. Here's the announcement in the "Customer Care" forum.

Thread: "Function issues in the forums"

link: http://community.qvc.com/t5/Customer-Care/Function-issues-in-the-forums/m-p/2802192#U2802192

@"Community_Team wrote:
Hello Everyone,

We are aware of the issues in the forums today and are taking the necessary steps to resolve them. However, we do not think the issues will be resolved until early next week. We certainly appreciate you alerting us to these issues and thank you for your patience while we work to get them resolved as quickly as possible.

-QVC Community Team"

I don't usually get all that upset about the ongoing, seemingly neverending Apple device issues, but THIS -

IMO there is no excuse for IT people to screw something up THIS COMPLETELY, render the forums and in some cases even the website to purchase things unusable, and then say in effect, "yeah, we'll get to it when we get to it" when my guess is that 25-30% of all users are on Apple devices.

The increasing (yes, it is increasing) level of incompetence is mind-boggling - and sad in a very lame-sad way.

Re: iPad issues: Formatting

MaggieMack — Fri, 20 May 2016 23:53:12 GMT

And then we were told that the thumbs up icon will go bye-bye . . .

Re: iPad issues: Formatting

Moonchilde — Sat, 21 May 2016 00:36:25 GMT

Since this IS the Suggestion Box -

Might I suggest that the IT Department hire people familiar with iOS and keep abreast of its changes, and -

When a MAJOR SERIES OF GLITCHES that pretty severely affects customers' ability to post and to BUY happens near a weekend, they have IT tuchuses working on it OVER THE WEEKEND.

Re: iPad issues: Formatting

dooBdoo — Sat, 21 May 2016 00:58:03 GMT

@Moonchilde wrote:
Since this IS the Suggestion Box -

Might I suggest that the IT Department hire people familiar with iOS and keep abreast of its changes, and -

When a MAJOR SERIES OF GLITCHES that pretty severely affects customers' ability to post and to BUY happens near a weekend, they have IT tuchuses working on it OVER THE WEEKEND.

@Moonchilde, It hasn't escaped my attention that some of the worst issues seem to involve Apple mobile devices and that the major glitches on this site seem to show up immediately before a weekend... and evidently tech support doesn't address problems on weekends. It's really very odd.