topic Re: Was just curious why Qvc never equated fast shipping as part and parcel in Suggestion Box

Was just curious why Qvc never equated fast shipping as part and parcel

truffle — Wed, 04 May 2016 01:42:19 GMT

of the q shopping experience. Instead of treating shipping like having a 2nd head, I think it would be a better experience for all concerned if you a) hired a professional to take charge of that department, b) strived to become efficient like Amazon.com and Zappos and so many other shopping sites that know what they're doing.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

KYToby — Wed, 04 May 2016 02:24:18 GMT

They have different business models, and QVC's market research shows that faster shipping is not the priority of its shoppers.

Speaking osf Amazon, unless you have Prime, shipping is not much faster than QVC's. Would you be willing to pay $100 a year in order to get faster shipping? Would you be willing to pay this amount plu pay for ionimum orders of some items before you can actually buy these items (Amazon has itmes like this)?

If you do not like QVC's shipping policies, feel free to shop elsewhere. What is in place seems to work for QVC. If it does not work for you, move along.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

Jasmine19 — Wed, 04 May 2016 02:40:33 GMT

@KYToby wrote:
They have different business models, and QVC's market research shows that faster shipping is not the priority of its shoppers.

Speaking osf Amazon, unless you have Prime, shipping is not much faster than QVC's. Would you be willing to pay $100 a year in order to get faster shipping? Would you be willing to pay this amount plu pay for ionimum orders of some items before you can actually buy these items (Amazon has itmes like this)?

If you do not like QVC's shipping policies, feel free to shop elsewhere. What is in place seems to work for QVC. If it does not work for you, move along.

Hello from the other side

You must have typed a thousand times

To tell us we're wrong about QVC

Hmm, that's all I've got. Sorry Adele

Re: Was just curious why Qvc never equated fast shipping as part and parcel

TX-starlight — Mon, 09 May 2016 08:08:25 GMT

I have seen many complaints about slow shipping from Qvc. I have ordered for MANY yrs & never had a problem with slow shipping. Even a large entertainment center was delivered in the usual 7-10 days, I believe more like 7. ("Knock on wood",lol)

Re: Was just curious why Qvc never equated fast shipping as part and parcel

Moonchilde — Mon, 09 May 2016 11:51:10 GMT

Any shipping seems slow when compared to Amazon Prime's Same Day to 1-2 day shipping, but you also pay for that - up front in Amazon's case. Over the years, Amazon's regular shipping has definitely gotten slower to "penalize" non-Prime customers and drive them to Prime. Average non-Prime arrival time has lengthened 2-3 days beyond what it was pre-Prime. Yes, it too is free, but not everyone, all the time, finds it convenient or possible to spend $50/order.

Companies who routinely offer Free Shipping don't usually do so regardless of the size of the order, their minimums are $50-100, and without the minimum, shipping for many is in the $8-13 range on up because some companies charge more the higher the dollar amount of the sale - way to kill large orders.

QVC determined through their own research that the absolutely fastest shipping, ala Prime, was not a top priority for most QVC customers. They do seem ready to lose those customers who absolutely, positively have to have it as fast as possible.

Price is one thing, shipping time is another (since most merchandise is not shipped out by QVC from their warehouse but by the vendors themselves). I think many times QVC is forced to cover for vendor issues - which are really annoying but maybe not strictly QVC's "fault."

But *accuracy* in shipping, delivery and in Returns/Waitlist could absolutely use improvement. Too many incorrectly packed and shipped items, too many items returned that should never be sent out again. THAT, QVC certainly could and should fix. There's no valid excuse IMO for those kinds of errors on the scale they seem to occur.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

febe1 — Mon, 09 May 2016 23:50:48 GMT

@KYToby wrote:
They have different business models, and QVC's market research shows that faster shipping is not the priority of its shoppers.

Speaking osf Amazon, unless you have Prime, shipping is not much faster than QVC's. Would you be willing to pay $100 a year in order to get faster shipping? Would you be willing to pay this amount plu pay for ionimum orders of some items before you can actually buy these items (Amazon has itmes like this)?

If you do not like QVC's shipping policies, feel free to shop elsewhere. What is in place seems to work for QVC. If it does not work for you, move along.

I see you didn't miss your chance to tell all of us who would like faster shipping than 7-10 days to not shop at the Q and go someplace else. I'm sure the Q would just love that.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

febe1 — Mon, 09 May 2016 23:55:44 GMT

Along with their quality and value, the convenience should include shipping, whatever their research shows. Three to seven days in 2016, is adequate for any large retail business. Seven to ten days is ancient. The Q should work for the competition of great quality, value and shipping included. To just be "satisfied" is not the marking of a good company or management. They should attempt superiority in all areas.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

TY — Tue, 10 May 2016 08:27:03 GMT

QVC is one company that I have never equated with fast anything. Even when my relatives bought from here I would warn them about shipping times.

When QVC used to ship to Canada a few years ago they used to take a month for parcels to go through a broker and charge the customer twice as much for postage. Did they ship by sled dog? Fast forward a few years and QVC wants to broadcast in Canada but they can't on Canadian cable as the CRTC won't allow them too but Canadians won't put up with lengthy shipping times either. QVC may be a big giant but they are not nimble and quick.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

GRACIE — Tue, 10 May 2016 10:38:29 GMT

I like ordering by UPS express. That way I am in some what in control of when my packages will be delivery. I also sign up with UPS and they give me a 4 hour time of delivery as well with sending me emails that I have packages being shipped. I don't mind the extra cost. Only had one issue with QVC when I was ordering, and they refunded my shipping.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

SeaMaiden — Wed, 11 May 2016 13:52:35 GMT

I can compare two recent orders... one from QVC and the other from EvineLive.

QVC did not even get the order mailed out until 5 days after the order was placed.....

Evine Live got the order processed and mailed when the order was placed on a Sunday... I received it FIRST CLASS MAIL... on Wenesday. Evine live mailed me every clothing item I ordered first class mail and everything was received with just three days sometimes sooner!

On the other hand QVC mails that weird cheap way postal where the package is transfered over a few timesand sits around....ending up taking about ten days to eventually get to me. JUST WHY???????

Re: Was just curious why Qvc never equated fast shipping as part and parcel

ILTH — Thu, 12 May 2016 00:18:38 GMT

@KYToby wrote:
They have different business models, and QVC's market research shows that faster shipping is not the priority of its shoppers.

Speaking osf Amazon, unless you have Prime, shipping is not much faster than QVC's. Would you be willing to pay $100 a year in order to get faster shipping? Would you be willing to pay this amount plu pay for ionimum orders of some items before you can actually buy these items (Amazon has itmes like this)?

If you do not like QVC's shipping policies, feel free to shop elsewhere. What is in place seems to work for QVC. If it does not work for you, move along.

WOW. Where to begin. ...OP (truffle) was asking QVC EXECS a question. Are you employed by/a spokesperson for QVC?

Who are you to tell the OP to "move along"?

"I contend that we are both atheists . I just believe in one fewer god than you do. When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours." Stephen Henry Roberts

Re: Was just curious why Qvc never equated fast shipping as part and parcel

BettyNewbie — Thu, 12 May 2016 00:24:28 GMT

Shipping to my area has always been much faster for HSN......I received a make up item from QVC today.....I ordered it 15 days ago.....no advance order on it.....I will keep thins in mind from now on

Re: Was just curious why Qvc never equated fast shipping as part and parcel

JGalt — Thu, 12 May 2016 15:24:40 GMT

I remember many years ago QVC prided themselves for their efficient warehouses and shipping which were buzzing 24 hrs. a day. Over time they closed warehouses and reduced warehouse working hours. QVC is very slow to ship and on top of that employs the slowest shipping method possible.

My experience is Q packages the order 4-5 days after order. Then the package takes 3 days to get to the shipping facility. Package travels across the country via the very efficient UPS, then goes to postal service from which the package takes 2-3days to be delivered, or whenever the letter carrier is in the mood to deliver.

USPS has terrible service and should be shut down because of decades of extreme incompetence. Actually, yesterday I had a new (to my house) letter carrier who came back to my house 3 times (really!) because he kept finding things for me in his truck. I was pleased that he actually made so much effort. The regular guy marks into their system that the business was closed and they couldn't make the delivery...I live in a house in a residential neighborhood and nearly every day greet the mail truck in person (my dog hears the truck coming and likes being a greeter.)

I used to pay the extra fee to QVC to get their priority shipping, but since they raised their fees last year, it's just too expensive. I would definitely pay QVC $100 a year to get fast shipping/delivery.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

suki — Thu, 19 May 2016 15:13:39 GMT

I am curious too. I seem to get my orders from HSN much faster than QVC. Also for some reason the tracking info is poor. My tracking info said my last package was still in PA and it arrived in the afternoon. A good long time after I ordered it!

Re: Was just curious why Qvc never equated fast shipping as part and parcel

Beauty Maven — Mon, 23 May 2016 22:07:53 GMT

I totally agree. Many of my recent orders landed in "in process" purgatory for days where they cannot be expedited or cancelled. Then if you choose to return something you're hit with the two-way shipping charge. Q customer service just isn't what it used to be, and the dwindling volume of my orders shows that. Too many great alternatives out there (Macy's, Sephora, Ulta, Costco and of course Amazon). Other companies seem to value my biz by providing super fast, sometimes free shipping. Q seems to be doing the opposite: slower, more expensive "you'll get it when we feel like sending it" mentality. Theyre going in the wrong direction!

Re: Was just curious why Qvc never equated fast shipping as part and parcel

truffle — Mon, 23 May 2016 22:17:05 GMT

@JGalt wrote:
I remember many years ago QVC prided themselves for their efficient warehouses and shipping which were buzzing 24 hrs. a day. Over time they closed warehouses and reduced warehouse working hours. QVC is very slow to ship and on top of that employs the slowest shipping method possible.

My experience is Q packages the order 4-5 days after order. Then the package takes 3 days to get to the shipping facility. Package travels across the country via the very efficient UPS, then goes to postal service from which the package takes 2-3days to be delivered, or whenever the letter carrier is in the mood to deliver.

USPS has terrible service and should be shut down because of decades of extreme incompetence. Actually, yesterday I had a new (to my house) letter carrier who came back to my house 3 times (really!) because he kept finding things for me in his truck. I was pleased that he actually made so much effort. The regular guy marks into their system that the business was closed and they couldn't make the delivery...I live in a house in a residential neighborhood and nearly every day greet the mail truck in person (my dog hears the truck coming and likes being a greeter.)

I used to pay the extra fee to QVC to get their priority shipping, but since they raised their fees last year, it's just too expensive. I would definitely pay QVC $100 a year to get fast shipping/delivery.

This happens to me too and the other annoying thing is our regular carrier doesn't deliver the mail with the packages and to make matters worse he's inconsistent about the order he does things,,,some days it's packages first then he comes back to deliver the mail other days it's mail gets delivered first.

My other pet peeve is USPS still uses the small trucks and they don't have cubbies or shelves to place packages,,, instead everything just gets thrown in. When I see my carrier and tell him there is another package in his truck, he makes a big production of climbing in from the back and fishing around to find it. Horribly inefficient and just dumb!

Re: Was just curious why Qvc never equated fast shipping as part and parcel

Day1128 — Tue, 24 May 2016 00:42:59 GMT

Other online vendors are much faster than Q. I ordered from HSN on 5-18. The package was at my post office box here in Alaska by 5-23. At NO extra charge to ship to Alaska, unlike Q (this is regular shipping, not expedited).

All the other vendors I use supply the tracking # through the post office, EXCEPT Q. You can track a package, but it is not the official post office tracking.

In regard to the posters who keep advising: go shop somewhere else, turn the channel, mute the channel, when they don't like what another poster has typed, are really wasting their time typing, as we ALREADY know there are other options. Just sayin.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

Serenity-Now — Tue, 24 May 2016 13:38:04 GMT

@truffle, I agree that their S&H policies are rather archaic. I would rather pay for a premium S&H service such as amazon has, because you pay an annual fee & get not only FREE S&H on many items, but fast 2-day shipping...and oftentimes, we receive items the very next day, which really amazes us! If they can do it, so can other companies. As a result, they get the majority of our business.

This forum is called, 'The Suggestion Box.' Your suggestion is totally valid, & I've seen it posted many, many times over the years.

Re: Was just curious why Qvc never equated fast shipping as part and parcel

truffle — Tue, 24 May 2016 20:11:39 GMT

@Serenity-Now wrote:
@truffle, I agree that their S&H policies are rather archaic. I would rather pay for a premium S&H service such as amazon has, because you pay an annual fee & get not only FREE S&H on many items, but fast 2-day shipping...and oftentimes, we receive items the very next day, which really amazes us! If they can do it, so can other companies. As a result, they get the majority of our business.

This forum is called, 'The Suggestion Box.' Your suggestion is totally valid, & I've seen it posted many, many times over the years.

Thanks for the kind words, I don't know that I'm on board for giving qvc an annual fee like I do for prime which includes many more things besides fast, free shipping. Qvc would have to offer much more for the money like Amazon does.

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Re: Was just curious why Qvc never equated fast shipping as part and parcel

Lila4Now — Wed, 25 May 2016 04:36:42 GMT

For me, QVC is the slowest to ship items. For example, I ordered some Lock & Lock the day they had the TSV, and it just shipped today. The same day I ordered some things from Amazon, and from Wal-Mart. Both of those two arrived before QVC even shipped their items. They are the slowest, and charge more than either of the others. They can't brag about their shipping at all! It's the worst!