topic Re: Signing In in Suggestion Box

Signing In

Judaline — Thu, 31 Mar 2016 20:12:22 GMT

How many times a day does a person have to sign in? It's gotten worse. I wasn't gone for that long and came back and had to sign in again. And once more after that. Yesterday, same thing. And the pages are still jumping. I have to wait till they simmer down because if I miss because of the jumping, I could end up anywhere.

Re: Signing In

2blonde — Thu, 31 Mar 2016 20:16:28 GMT

Hmmm. Mine stays signed in for at least a couple hours of no activity (I use Chrome).

Re: Signing In

Moonchilde — Thu, 31 Mar 2016 20:35:19 GMT

I think it's a recurring glitch.

I also use Chrome and usually stay signed in for 2-3 hrs but over that past two weeks I'm having to sign in every half hour, sometimes less, even when I don't close the page.

Re: Signing In

dooBdoo — Thu, 31 Mar 2016 21:36:25 GMT

@Judaline, What device and browser are you using? I'm using an iMac desktop (OS X 10.11.4) with Firefox (v. 45.0.1) and Chrome (v. 49.0.2623.110), also iPad 3 and iPhone 5 (iOS 9.3).

I sign in once and remain signed in for hours, sometimes all day.

(On the iPad or iPhone, it signs me out if I close the mobile Safari in the the background.) If for some reason the login session does time out, I have the sign-in info saved so it autofills it for me and I don't have to type it in each time.

I do see the "jumping" on my iPad and iPhone but not on the Mac since I use browser addons/extensions. It's caused by those banners at the top of the page, and at this point after all the complaints I don't think QVC is going to fix that.

Re: Signing In

KingstonsMom — Thu, 31 Mar 2016 20:43:22 GMT

@Judaline wrote:
How many times a day does a person have to sign in? It's gotten worse. I wasn't gone for that long and came back and had to sign in again. And once more after that. Yesterday, same thing. And the pages are still jumping. I have to wait till they simmer down because if I miss because of the jumping, I could end up anywhere.

@JudalineI feel your pain....same here. I'm on IE.

Re: Signing In

dooBdoo — Thu, 31 Mar 2016 20:55:19 GMT

IG wrote:

judaline wrote:
How many times a day does a person have to sign in? It's gotten worse. I wasn't gone for that long and came back and had to sign in again. And once more after that. Yesterday, same thing. And the pages are still jumping. I have to wait till they simmer down because if I miss because of the jumping, I could end up anywhere.

@judalineI feel your pain....same here. I'm on IE.

IE might be your problem, @KingstonsMom. IE and Safari (the Safari used on computers, not the mobile Safari) are the two worst performers on the Q's website. (I don't see IE getting better since it's being phased out and support isn't good, and the newer Microsoft Edge isn't officially supported by this site yet.) Firefox and Chrome are the least problematic.

Re: Signing In

KingstonsMom — Thu, 31 Mar 2016 20:55:45 GMT

@dooBdoo

Thanks for the info, I guess I'll have to use Chrome from now on.

BTW, I've always loved your nic!

Re: Signing In

dooBdoo — Thu, 31 Mar 2016 20:58:56 GMT

IG wrote:
@dooBdoo

Thanks for the info, I guess I'll have to use Chrome from now on.

BTW, I've always loved your nic!

You're welcome! I hope Chrome works better for you. Nothing works really well on this archaic website...

Thanks for the nic comment, @KingstonsMom!

Re: Signing In

GCR18 — Thu, 31 Mar 2016 21:31:00 GMT

I usually log in once. I can go do something for a couple hours and I'm still logged in.

Re: Signing In

ChynnaBlue — Thu, 31 Mar 2016 22:06:42 GMT

I use Chrome and I usually only sign in once or twice a day. I tend to leave the forums up in the background and check in periodically instead of logging out or closing the browser.

Re: Signing In

Desertdi — Fri, 01 Apr 2016 02:12:15 GMT

My own e-mail automatically signs me out after about 5 minutes of no activity..............

Re: Signing In

sunshine45 — Fri, 01 Apr 2016 02:22:13 GMT

i use firefox on a laptop most of the time. it seems that i can stay logged in about 7 hours or so if i am inactive......that is just an estimate. for me this is fine. when they first revamped the boards it wasnt that long.

Re: Signing In

Judaline — Fri, 01 Apr 2016 11:20:02 GMT

@Moonchilde wrote:
I think it's a recurring glitch.

I also use Chrome and usually stay signed in for 2-3 hrs but over that past two weeks I'm having to sign in every half hour, sometimes less, even when I don't close the page.

This is me.

Re: Signing In

KathyPet — Fri, 01 Apr 2016 18:23:26 GMT

I am glad I am not the only one having this new problem. I use Safari on my IPAD. I used to be able to log in once and stay logged in for virtually a entire day. Recently I have to log in constantly. Just now I logged in and responded to a post. I then went back to the menu and went to another forum and when I went to reply to another post I had to log in again. All within 5 minutes. This is absurd and does not make me want to participate in these forums.

Re: Signing In

dooBdoo — Fri, 01 Apr 2016 18:35:22 GMT

KathyPet wrote:
I am glad I am not the only one having this new problem. I use Safari on my IPAD. I used to be able to log in once and stay logged in for virtually a entire day. Recently I have to log in constantly. Just now I logged in and responded to a post. I then went back to the menu and went to another forum and when I went to reply to another post I had to log in again. All within 5 minutes. This is absurd and does not make me want to participate in these forums.

@KathyPet, specific to the iPad... I've noticed if I close the Safari app multitasking in background I do have to sign in again.

Take a look in your "Settings," under "General," and tap "Background App Refresh." Be sure it's turned off.

Re: Signing In

dooBdoo — Fri, 01 Apr 2016 18:51:51 GMT

judaline wrote:
Moonchilde wrote:
I think it's a recurring glitch.

I also use Chrome and usually stay signed in for 2-3 hrs but over that past two weeks I'm having to sign in every half hour, sometimes less, even when I don't close the page.
This is me.

@Judaline, Be sure you have the most recent version of Chrome running. If it's updating automatically, usually you have to quit the browser and relaunch it to complete each update. eta: Also, what kind of device are you using?

Re: Signing In

QuinnPenny — Sat, 02 Apr 2016 07:05:52 GMT

Do do, I just did what you said about background app refresh and I turned it off, so we'll see if it works.

Re: Signing In

apple1964 — Sun, 03 Apr 2016 13:48:10 GMT

I just upgraded to win 10 and use the microsoft edge. Signed in only once and I am on a few hours already.

Re: Signing In

wildcat fan — Sun, 03 Apr 2016 14:57:30 GMT

@Judaline wrote:
How many times a day does a person have to sign in? It's gotten worse. I wasn't gone for that long and came back and had to sign in again. And once more after that. Yesterday, same thing. And the pages are still jumping. I have to wait till they simmer down because if I miss because of the jumping, I could end up anywhere.

I've posted about this in the past, and I really haven't seen any improvements. For me, it started last summer after they changed to the new format. I use iPad Safari with the latest iOS. I notice that I frequently have to sign in when I have the QVC forums open then open a new tab to go to another website then come back to the QVC forum tab. Other open tabs are shopping websites, but I never never have to log back in at those sites when I go to check QVC community and go back to them. I don't experience the frequent log ins and website bouncing at other websites--just here in QVC community. I've noticed when I posted concerns some iPad users say they have no problems here, but others agree with me.

Re: Signing In

dooBdoo — Sun, 03 Apr 2016 15:22:21 GMT

wildcat fan wrote:
judaline wrote:
How many times a day does a person have to sign in? It's gotten worse. I wasn't gone for that long and came back and had to sign in again. And once more after that. Yesterday, same thing. And the pages are still jumping. I have to wait till they simmer down because if I miss because of the jumping, I could end up anywhere.
I've posted about this in the past, and I really haven't seen any improvements. For me, it started last summer after they changed to the new format. I use iPad Safari with the latest iOS. I notice that I frequently have to sign in when I have the QVC forums open then open a new tab to go to another website then come back to the QVC forum tab. Other open tabs are shopping websites, but I never never have to log back in at those sites when I go to check QVC community and go back to them. I don't experience the frequent log ins and website bouncing at other websites--just here in QVC community. I've noticed when I posted concerns some iPad users say they have no problems here, but others agree with me.

@wildcat fan, I hope you saw my post. On the iPad, if you have "Background App Refresh" enabled for Safari or if you manually close the Safari app multitasking, you'll find yourself needing to sign in frequently.