topic Re: Please Stop Charging For Return Labels When They Aren't Actually Used in Suggestion Box

Please Stop Charging For Return Labels When They Aren't Actually Used

brandy77 — Tue, 29 Mar 2016 04:56:20 GMT

QVC please stop charging for return labels when they aren't actually used. I know you get a high volume of returns, but since you offer people the option to return on their own, care should be taken not to charge them for a label they haven't used. Yes, I know I can contact customer service and get the charge removed but I shouldn't have to do this every single time. I even paperclip a note to the return slip asking them please not to charge for the label, that I returned at my own expense, but no one ever pays any attention.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

circles — Tue, 29 Mar 2016 07:49:20 GMT

I figure they are hoping you won't notice...a win win for them...I have the same problem...one time I would have been out $14.00 had i not noticed...like you...i agree we should not have to monitor our returns...but alas we do....

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Desertdi — Tue, 29 Mar 2016 09:09:56 GMT

I doubt they are doing this on purpose. It's probably a posting error at the receiving department.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

eyeron — Tue, 29 Mar 2016 10:41:21 GMT

I don't think they are doing this on purpose either......but if the mistake was causing QVC to be at a possible loss (instead of the customer), there would be far less mistakes IMO.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

nomless — Tue, 29 Mar 2016 11:37:58 GMT

This happens to me, too - last week, in fact.

Once when it happened, the CS person told me they knew I used their label because the charge is applied by scanning the label. When I told him again I did not use the label, he told me I must have used it because it was scanned. I then offered to email him a copy of the return label which was still in my possession along with my receipt for postage and insurance that I paid for with a tracking number. Only then did he agree to credit back the shipping charge they had deducted from my refund.

So, yes, this is an ongoing problem. You'd think it would be easy for them to determine if you used the label or not by looking at the package, but apparently it's not easy at all. I, too, wish they'd fix this part of the return process. The current procedure does not work reliably. When I called about this last week, I was told it would take 10 days for the credit to appear in my account. That seems way too long. Sigh.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Winkk — Tue, 29 Mar 2016 12:57:32 GMT

I'm not sure I understand what you are saying. Do you mean when you get a item from QVC the receipt which has the return label on the back and can be peeled off for returns is being charged to your account? Even if you don't return the item?

How much are we talking about? That return label says they deduct $6.95 (I think) from your return credit.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

fthunt — Tue, 29 Mar 2016 13:04:33 GMT

I've read your posting 3 times - - to me IF you're returning a product and paying CASH for the postage out of your pocket - and not using the Q return label - you have to make YOUR OWN LABEL and just throw the Q label away. Otherwise the post office will scan the Q label for tracking purposes and that's why you are being charge twice. Cash out of your pocket and again with a deduction ($6.95) from your credit.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Another new name Sue — Tue, 29 Mar 2016 13:21:02 GMT

@brandy77 is saying that she makes her own label and pays return shipping Herself at the post office or wherever when she returns an item. She does not use the QVC label for returns. Therefore she should not be charged $6.95 when her account is credited for the returned item, but she is still getting the charge even though she already paid return shipping herself. I think her original post is very clear. It's a heads up to us all when we pay our own shipping to return. Watch your credit.

Im sure this error isn't purposeful, just sloppy.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Eva-QVC — Tue, 29 Mar 2016 13:46:02 GMT

Hello @brandy77 - Thank you for your feedback and I'm sorry you have had this problem. I sent your message along to our returns department. Thanks again for letting us know and have a great day.

@brandy77 wrote:

QVC please stop charging for return labels when they aren't actually used. I know you get a high volume of returns, but since you offer people the option to return on their own, care should be taken not to charge them for a label they haven't used. Yes, I know I can contact customer service and get the charge removed but I shouldn't have to do this every single time. I even paperclip a note to the return slip asking them please not to charge for the label, that I returned at my own expense, but no one ever pays any attention.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Effie54 — Tue, 29 Mar 2016 13:51:08 GMT

I agree with you 100%. Isn't it annoying? No one wants to have to sit on hold waiting for a Customer Service rep, and then you might get the credit. I think they just do it to every return they get. I find it unnerving.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Pearlee — Tue, 29 Mar 2016 13:59:01 GMT

@Eva-QVC wrote:
Hello @brandy77 - Thank you for your feedback and I'm sorry you have had this problem. I sent your message along to our returns department. Thanks again for letting us know and have a great day.
@brandy77 wrote:
QVC please stop charging for return labels when they aren't actually used. I know you get a high volume of returns, but since you offer people the option to return on their own, care should be taken not to charge them for a label they haven't used. Yes, I know I can contact customer service and get the charge removed but I shouldn't have to do this every single time. I even paperclip a note to the return slip asking them please not to charge for the label, that I returned at my own expense, but no one ever pays any attention.

@Eva-QVC Letting the higher-ups at QVC no has done me no good for years when talking to Cust. Serv. about this. I've written many times on this board about being charged for return labels I haven't used but have paid my own postage which is much cheaper. It's easy to prove you didn't use a label - there is a return tracking link with your order that tracks a return label - there should be no tracking back information there and there never is because I don't use the labels. Why does QVC keep making this error? It's been going on for years and years and they darn well know about it. It is unjust enrichement on QVC's part - ripping people off right and left for deducting charges for that return postage when that label hasn't been used.

Again, Eva, it's been going on for years and I've called dozens of times about it and the CS rep is never surprised by it and always says he or she will "send an email to corpporate" but nothing ever changes. They still do it. I've taken to writing on my return receipts in the Comment section "I did NOT use your return label" which seems to have helped some, but I shouldn't have to do this. QVC has routinely been deducting the return postge on my orders for years - I have to watch my return amount like a hawk so as not to get ripped off.

To the OP, it doesn't matter whether you have your return label in hand or not - you can always print one off the 'net from your order information if something has happened to your original one sent with your item. Cust. Serv. knows that so having one in hand is not your proof that you didn't use it. However, there should be absolutely no return tracking information if you didn't, which the CS rep can easily click a link to see. And as you say, your postage receipt from the PO for your return and your own USPO tracking number.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

PINKdogWOOD — Tue, 29 Mar 2016 15:18:47 GMT

@brandy77 I've stopped wasting my time writing extra notes on the return labels. I've also stopped adding in/clipping an extra post it note too because NO ONE READS THEM in the returns department.

My best recourse is to send an email to the Q from the 'contact us' area. I will always get a response back from someone who actually reads my emails, sends me a timely response back AND I usually will get good results. This is what I suggest you do in the future.

ANd don't call CS on this issue either - this does nothing either. They can't or won't help you out. All they say is 'I'm sorry'. Doesn't get you anything nor anywhere.

@Eva-QVC And to you Ms Eva saying that infamous 'thanks, I'll pass your info onto the returns dept' to you I say - are you kidding us???? Again, NO ONE in returns reads anything, and GETS NONE OF THIS !!! I'm truly convinced no one in the returns dept even knows how to read, they prove this to us time and time again. So STOP apologizing AND DO SOMETHING so WE DO NOT NEED TO CONTINUE TO BRING UP THESE TYPES OF ISSUES WITH THE RETURNS DEPARTMENT.

How many times do we have to report WE ARE SICK OF THIS???!!!

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

RespectLife — Tue, 29 Mar 2016 15:29:04 GMT

@Desertdi wrote:
I doubt they are doing this on purpose. It's probably a posting error at the receiving department.

I also doubt they are doing it 'on purpose' but it happens ALL the time. It is posted regularly here that you must police your return credit to be sure you are getting the full amount due.

I always use a big 'ole marker and handwrite the Q address. Don't use a label of any kind...yet $6.95 is deducted. I also put HUGE notes stapled to my return slip inside...still happens.

Q obviously HAS a problem in the returns department that NEEDS to be corrected.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

corita — Tue, 29 Mar 2016 15:39:28 GMT

@PINKdogWOOD wrote:
@brandy77 I've stopped wasting my time writing extra notes on the return labels. I've also stopped adding in/clipping an extra post it note too because NO ONE READS THEM in the returns department.
My best recourse is to send an email to the Q from the 'contact us' area. I will always get a response back from someone who actually reads my emails, sends me a timely response back AND I usually will get good results. This is what I suggest you do in the future.
ANd don't call CS on this issue either - this does nothing either. They can't or won't help you out. All they say is 'I'm sorry'. Doesn't get you anything nor anywhere.
@Eva-QVC And to you Ms Eva saying that infamous 'thanks, I'll pass your info onto the returns dept' to you I say - are you kidding us???? Again, NO ONE in returns reads anything, and GETS NONE OF THIS !!! I'm truly convinced no one in the returns dept even knows how to read, they prove this to us time and time again. So STOP apologizing AND DO SOMETHING so WE DO NOT NEED TO CONTINUE TO BRING UP THESE TYPES OF ISSUES WITH THE RETURNS DEPARTMENT.
How many times do we have to report WE ARE SICK OF THIS???!!!

-------------------------------

Several years ago, I had a conversation with a Customer

Service rep. I was explaining to him that I wrote a message on the return form. He told me...exact words...no one reads those return forms!!

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Pearlee — Tue, 29 Mar 2016 15:52:15 GMT

@RespectLife wrote:
@Desertdi wrote:
I doubt they are doing this on purpose. It's probably a posting error at the receiving department.

I also doubt they are doing it 'on purpose' but it happens ALL the time. It is posted regularly here that you must police your return credit to be sure you are getting the full amount due.

I always use a big 'ole marker and handwrite the Q address. Don't use a label of any kind...yet $6.95 is deducted. I also put HUGE notes stapled to my return slip inside...still happens.

Q obviously HAS a problem in the returns department that NEEDS to be corrected.

I think a Philadelphia Enquirer investigative reporter should do a story on QVC ripping people off charging needlessly for that return shipping paper. Then maybe QVC would do something about it.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

SeaMaiden — Tue, 29 Mar 2016 17:13:02 GMT

This has been going on for a long time with returns. I figure QVC sees it as an opportunity to make extra income so why fix it. People complain and nothing is done. It does not reflect well on QVC as a company to let this go on.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

SeaMaiden — Tue, 29 Mar 2016 17:16:14 GMT

@Desertdi wrote:
I doubt they are doing this on purpose. It's probably a posting error at the receiving department.

@Desertdi They have been doing this for years... they are doing it on purpose or they would have resolved the situation. They could fix it if they wanted to.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Lipstickdiva — Tue, 29 Mar 2016 18:58:37 GMT

Knock on wood I've not had it happen with QVC but I have had it happen with Evine so QVC isn't the only one doing this.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Pearlee — Tue, 29 Mar 2016 21:43:31 GMT

@Lipstickdiva wrote:
Knock on wood I've not had it happen with QVC but I have had it happen with Evine so QVC isn't the only one doing this.

So what? Two wrongs don't make a right.

Re: Please Stop Charging For Return Labels When They Aren't Actually Used

Ibby114 — Tue, 29 Mar 2016 21:57:40 GMT

When I send a return back to QVC on my bill- I make sure there are no upc codes anywhere on the paperwork! That includes the address label, the invoice or any realted paperwork, ANYTHING. I haven't had a problem since- although it makes more work for Q's return areas because they can't jsut scan in the return when received. .