topic Re: this is too much in Suggestion Box

this is too much

hennypenny — Mon, 28 Mar 2016 15:34:23 GMT

The new mantra for QVC hosts is ----"go to your computer or use an app to order"----

It is said with every presentation now.

I do not want to go to a computer to order when I am watching tv.

If I choose to shop on line that is a horse of a different color.

Re: this is too much

ChynnaBlue — Mon, 28 Mar 2016 15:43:11 GMT

And you don't need to. They're just letting people know that the phones might be busy and there are alternatives.

I order from QVC a LOT and even if I'm watching TV, I use my smartphone to place the order, not my actual phone.

I wouldn't bother booting up a computer or tablet to order, but my smartphone is always on. And if I use my smartphone to order instead of my telephone, I can go through a rebates site and get cash back for every order I place.

So keep ordering with your phone, I'll keep ordering with my smartphone and we'll both get what we want the way we want it.

There's no harm in the hosts reminding people to use a computer or app instead of a telephone.

Re: this is too much

Perkup — Mon, 28 Mar 2016 15:46:28 GMT

@ChynnaBlue wrote:
And you don't need to. They're just letting people know that the phones might be busy.

And in case you haven't noticed, when you try to order by phone now, no matter what is being offered, you will get a message that tells you they are very busy and suggests you go to automated ordering.

However, if you don't buy that line, and hang on, you are put right through to a customer service rep.

I don't know if this is to fool you into thinking they are busy, or just to allow them to reduce the number of CS reps they employ now. Either way it annoys me no end.

I

Re: this is too much

ChynnaBlue — Mon, 28 Mar 2016 16:00:01 GMT

@Perkup wrote:
@ChynnaBlue wrote:
And you don't need to. They're just letting people know that the phones might be busy.

And in case you haven't noticed, when you try to order by phone now, no matter what is being offered, you will get a message that tells you they are very busy and suggests you go to automated ordering.

However, if you don't buy that line, and hang on, you are put right through to a customer service rep.

I don't know if this is to fool you into thinking they are busy, or just to allow them to reduce the number of CS reps they employ now. Either way it annoys me no end.

I

If you want to find something to complain about, you always will.

Re: this is too much

Karnerblue — Mon, 28 Mar 2016 16:06:28 GMT

@ChynnaBlue wrote:
@Perkup wrote:
@ChynnaBlue wrote:
And you don't need to. They're just letting people know that the phones might be busy.

And in case you haven't noticed, when you try to order by phone now, no matter what is being offered, you will get a message that tells you they are very busy and suggests you go to automated ordering.

However, if you don't buy that line, and hang on, you are put right through to a customer service rep.

I don't know if this is to fool you into thinking they are busy, or just to allow them to reduce the number of CS reps they employ now. Either way it annoys me no end.

I

If you want to find something to complain about, you always will.

"If you build it, it will come."

Re: this is too much

Puppy Lips — Mon, 28 Mar 2016 16:15:01 GMT

I am sure QVC would love to reduce the expense of their order entry and customer service people. If they make the move to use people overseas, then I am done with QVC.

Re: this is too much

Karnerblue — Mon, 28 Mar 2016 16:19:43 GMT

And if you think about it, it's the same with the other shopping channels also.

Re: this is too much

Spurt — Mon, 28 Mar 2016 16:27:32 GMT

If I'm interested in a certain product or vendor I prefer to watch the on-air presentations and demonstrations rather than strictly order online (get more info on the merchandse that way instead of reading a brief online description ) ...But I never speak to the CS Rep ---I use automated ordering...simple,fast, and efficient....best of both worlds......don't have to turn on the computer or bring up an app ....

But I'm with @Perkup I wonder if (the lines are very busy) is a bit of sales ploy sometimes....and electronic ordering saves QVC $$$ instead of hiring operators and they tend to include the electronic and social media data in their financial reports

Re: this is too much

Pearlee — Mon, 28 Mar 2016 16:45:01 GMT

@hennypenny wrote:
The new mantra for QVC hosts is ----"go to your computer or use an app to order"----
It is said with every presentation now.
I do not want to go to a computer to order when I am watching tv.
If I choose to shop on line that is a horse of a different color.

In this day and age, that's a lot more realistic than "run to your phone lines."

Re: this is too much

Nightowlz — Mon, 28 Mar 2016 16:53:01 GMT

I only order online. I hate ordering by phone.

Re: this is too much

juperier — Mon, 28 Mar 2016 16:53:28 GMT

Really. In the 20+ years I've been purchasing from QVC I could probably count the times I spoken to an operator on one hand. Why would I want to when it's far easier to just punch in some numbers? My laptop is usually on my lap (or by my side) when I'm watching tv anyway. Geez, I haven't even used automated ordering in so long that I've forgotten the number. I actually seldom watch live much anymore either. I just watch the video presentation for whatever I'm interrested in online.

Re: this is too much

luv-the-Q — Mon, 28 Mar 2016 18:06:22 GMT

A lot of shoppers, like me, live in rural areas without high-speed internet. It takes a long time for me to place an order on the computer. But, I rarely have a problem or have to wait with automated ordering by phone. It's quick and easy.

Re: this is too much

scotnovel — Mon, 28 Mar 2016 18:08:20 GMT

@Puppy Lips wrote:
I am sure QVC would love to reduce the expense of their order entry and customer service people. If they make the move to use people overseas, then I am done with QVC.

QVC is a global company with operations in several countries, so of course they are going to emply people overseas. I see so many negative comments on news stories about companies moving a few hundred jobs overseas. It seems though that those folks who talk about boycotting or being done with a company don't take into account the number of people that these companies still employ here in the US. Global companies are always going to be shifting certain jobs to other locations depending on the needs of their business and related costs. That doesn't mean they are pulling out of or don't still have job openings in the US.

As for the comment about ordering online, virtually every company is trying to funnel to online ordering to reduce costs. Whether we like it or not, progress demands that companies change their strategies. I'm certain that way back in the day, the folks who made buggies to be horse drawn were upset about the new fangled auto industry taking their jobs. Technology is always going to bring about major changes whether we like it or not.