topic Re: Important Suggestion About What Video Presentation To Use For An Item in Suggestion Box

Important Suggestion About What Video Presentation To Use For An Item

Pearlee — Thu, 04 Feb 2016 16:38:44 GMT

There may be exceptions to this, but I notice that for a video presentation of an item, Q usually uses the most recent presentation of the item in the video. I am requesting that it use the first presentation of the item for the following reasons (or more precisely, a version of the video that shows all color choices since colors may have been added since the first video presentation):

(1) Oftentimes some colors are gone in the item by the most recent presentaiton, so not all color options are in the video. But...some colors pop back into stock in a few days for whatever reason (cancellations, checks not sent in, etc.) and so when we watch the video of the most recent presentation, we cannot see the color choice of the item that popped back into inventory.

(2) Even more importantly, like other LOGO lovers, I buy a lot of items As Is because they are more affordable. The description of an As Is item usually gives the original item number which is very helpful because I can then go watch the video of it and read the reviews. But, sometimes the As Is color choice is not in the video any more because it had sold out and the most recent airing is in the video.

Bottom line: I want to see all color options in the video. I dislike buying an item without seeing the color choice presented. So please use as the video whichever presention shows all the color options of it, whether it is the first video presentation or, if subsequent colors were added, a later version. But oftentimes the latest version does not contain the color choices that have sold out. I want to see all color choices in the video

Re: Important Suggestion About What Video Presentation To Use For An Item

KingstonsMom — Thu, 04 Feb 2016 16:28:16 GMT

@Pearlee

Thank you SO much for bringing this up! It's been a major pet peeve of mine!

I agree 100%!

Re: Important Suggestion About What Video Presentation To Use For An Item

bebe777 — Thu, 04 Feb 2016 16:35:23 GMT

@Pearlee, thanks for bringing this up because I think it's a great suggestion. I've found that the best way to judge the true color of an item is to see it in the video, and sometimes only the first presentation will have the full color selection.

Sometimes, "sold out" colors come back in stock either through added inventory or due to returns. If there aren't any more presentations for the item, then I have no way of knowing what these colors really look like.

Also, frequently, the first presentation is the most comprehensive one.

-- bebe

Re: Important Suggestion About What Video Presentation To Use For An Item

Pearlee — Thu, 04 Feb 2016 16:41:21 GMT

@KingstonsMom and @bebe777 Thank you for your support. Now if only someone sees this thread who can do something about it!

Re: Important Suggestion About What Video Presentation To Use For An Item

Brittany-QVC — Thu, 04 Feb 2016 18:40:10 GMT

Hi @Pearlee,

I'll forward this along!

Brittany

Re: Important Suggestion About What Video Presentation To Use For An Item

rrpell — Thu, 04 Feb 2016 18:42:59 GMT

@Pearlee Me, too. I like seeing all the color options. Great suggestion!

Re: Important Suggestion About What Video Presentation To Use For An Item

Pearlee — Thu, 04 Feb 2016 18:48:51 GMT

Thank you! @Brittany-QVC @rrpell .

Re: Important Suggestion About What Video Presentation To Use For An Item

Trudey — Thu, 04 Feb 2016 21:29:22 GMT

@Pearley. Great suggestion!

Re: Important Suggestion About What Video Presentation To Use For An Item

bebe777 — Thu, 04 Feb 2016 23:42:24 GMT

@Brittany-QVC wrote:
Hi @Pearlee,

I'll forward this along!

Brittany

@Brittany-QVC, thanks so much for passing this request along.

-- bebe

Re: Important Suggestion About What Video Presentation To Use For An Item

Pearlee — Thu, 25 Feb 2016 04:15:44 GMT

@Brittany-QVC wrote:
Hi @Pearlee,

I'll forward this along!

Brittany

@Brittany-QVC Here is a perfect example: F10996. There are five color choices now, as there used to be. I assume Q got a new shipment in with spring approaching. Last year there were this many too but they started selling out over the season (I know - I bought a pair). Now the video up shows only three choices available - it was probably the video from the last show where these were presented, after choices had sold out. I'm interested in the blue ones and would love to see the video of them (they were available last year but I chose instead one of the colors that is still in the video, the one the vendor is wearing).

This is the problem with not showing the video from the first presentation when all colors were available. Bummer that I can't see the blue ones! Aarrrghh. I know you passed my post along, but obviously nothing has been done yet to correct this!

http://www.qvc.com/Fitover-Fashion-Cat-Eye-Frame-Polarized-Sunglasses-by-Jonathan-Paul.product.F10996.html?sc=F10996-ISRC

Re: Important Suggestion About What Video Presentation To Use For An Item

GingerPeach — Thu, 25 Feb 2016 04:09:45 GMT

@Pearlee

You are SO right about this. Thanks for bringing it up.

I've noticed, on a related note, that colors are being shown with like colors together so we customers can actually see differences in shades and tones. All I can say is FINALLY. I remember suggesting this years ago.

Re: Important Suggestion About What Video Presentation To Use For An Item

Brittany-QVC — Thu, 25 Feb 2016 13:08:23 GMT

Morning @Pearlee! Yes I do remember passing that along! Apparently the way our system is set up, we usually have the last presentation on air shown on QVC.com, which creates this issue.

Buuuuuut... on the plus side... guess what I found for you? He he! A video of us presenting those glasses in blue on YouTube!

Link to YouTube Presentation

Brittany

Re: Important Suggestion About What Video Presentation To Use For An Item

Pearlee — Thu, 25 Feb 2016 13:28:18 GMT

@Brittany-QVC ROTFLMAO @ the YouTube (I remember that presentation!) The Social Team here just rocks! Brittany has helped me so much this week. I can't believe you found that and I could indeed see the blue ones, which I'm going to order (I even have the pure white ones the woman in the car is seen wearing, that were only presented the first couple of years the cat's eye style was on QVC and then disappeared - and those are my favorites! I get tons of compliments when I wear the white ones!) I wish all the QVC employees were like the Social Team members, whom I'm now thinking of as QVC's "A Team" (well, except for Wayne who gets a bit carried away every now and then with poofing posts and threads.. Hi, Wayne).

From your post, Brittany, it sounds like the policy isn't going to be changed. Please urge the Powers That Be who decided this policy to re-think it. This product can serve as a good example. The last video was fine until Q restocked all the colors, leaving people wondering what the two not presented in the video look like. If you wouldn't have found that YouTube video I wouldn't be ordering the blue. And plenty of posters on this thread are agreeing that a change in policy is in order.

Thank you very much for your help - again!

Have a good day,

Pearley

Re: Important Suggestion About What Video Presentation To Use For An Item

Brittany-QVC — Thu, 25 Feb 2016 13:44:22 GMT

Happy to help @Pearlee!

Enjoy the glasses and stay stylin!!! He he!!!

I'll pass along the request again it certainly can't hurt!

Brittany

Re: Important Suggestion About What Video Presentation To Use For An Item

bebe777 — Thu, 25 Feb 2016 16:29:11 GMT

@Brittany-QVC wrote:
Morning @Pearlee! Yes I do remember passing that along! Apparently the way our system is set up, we usually have the last presentation on air shown on QVC.com, which creates this issue.

Buuuuuut... on the plus side... guess what I found for you? He he! A video of us presenting those glasses in blue on YouTube!

Link to YouTube Presentation

Brittany

@Brittany-QVC, you're the best!!!

The QVC moderator team rocks!!!

-- bebe