topic Re: QVC-get with it already! in Suggestion Box

QVC-get with it already!

Kookielady — Sun, 14 Feb 2016 19:49:59 GMT

Every time there is a "special" on easy pays your website cannot handle gthe influx. I was just grying to read my order status.

This happens all the time. Also if you did see an item you wanted-when you get to pay are NO EASY PAY to check off.

Re: QVC-get with it already!

Toejam — Sun, 14 Feb 2016 20:26:13 GMT

Same here!

Re: QVC-get with it already!

scotnovel — Sun, 14 Feb 2016 20:31:52 GMT

I've never had any problem. Is it possible the issue is related to your computer or internet access and not the site itself?

Re: QVC-get with it already!

circles — Sun, 14 Feb 2016 20:32:51 GMT

I thought it was just my computer...I see others are having a problem, too.....

What a lousy website....

Re: QVC-get with it already!

SHIRAZ — Sun, 14 Feb 2016 20:35:08 GMT

Also "Buy More and Save" discount is not applying in the cart today! I waste so much time on this site trying to get things to work! I'll wait till after 5:00 when the EP rush is over and try again.

Re: QVC-get with it already!

circles — Sun, 14 Feb 2016 20:35:21 GMT

@scotnovel wrote:
I've never had any problem. Is it possible the issue is related to your computer or internet access and not the site itself?

In answer to your question...I have come back and forth quite freely before the easy pays kicked in....now I can't....and neither can the others...

So, NO, its not our computers....its this useless website that never seems to get fixed....

Re: QVC-get with it already!

Silver Fox1 — Sun, 14 Feb 2016 20:41:51 GMT

I'm really not feeling the love right now, I ordered something and the easy pays didn't show but thought because it's on wait list I could put the order through and my card wouldn't be chaerged and I could call in later and get it changed to the easy pays - wrong they chaeged my debit card $141.00. and now I have to explaine to my husband a $141.00 pending charge - not at all happy !!!!!!!!!!!! It should not have been charged in the first place, not for a wait list. I am also made that the host never make mention that the system is down - Really QVC you really need to clean up your act !!!! Your not supose to some rinky-dink offit - shape up !!!!!!!!!!!!!!

Re: QVC-get with it already!

Mimichic — Sun, 14 Feb 2016 20:43:38 GMT

I could call in my order but then I can't use Ebates. I guess it's my sign to save my money.

Re: QVC-get with it already!

ThinkOutsidetheBox — Sun, 14 Feb 2016 20:43:48 GMT

Having the same problems...no reduced shipping showing up for multiple item purchases in one order, no easy pay showing at all, then unable to go back on order after placing it. Nothing shows up and website is showing errors. Called customer service. They acknowledged they are having problems. The rep advised to call back in a few hours and talk to a rep. Tell them you placed an order and have them make sure to apply the reduced shipping and the easy pays. We shall see how much trouble they give me when I call back in.

Re: QVC-get with it already!

Toejam — Sun, 14 Feb 2016 20:48:28 GMT

Tried on my iPad / Safari, my desktop Firefox, IE, Chrome, and my husband's desktop. Doesn't work! I keep getting maintenance notices and errors on QVC's site.

Re: QVC-get with it already!

GCR18 — Sun, 14 Feb 2016 20:50:37 GMT

@ThinkOutsideTheBox wrote:
Having the same problems...no reduced shipping showing up for multiple item purchases in one order, no easy pay showing at all, then unable to go back on order after placing it. Nothing shows up and website is showing errors. Called customer service. They acknowledged they are having problems. The rep advised to call back in a few hours and talk to a rep. Tell them you placed an order and have them make sure to apply the reduced shipping and the easy pays. We shall see how much trouble they give me when I call back in.

@ThinkOutsidetheBox

The multiple item shipping discount was done away with last February. You now pay full shipping on multiple items.

Re: QVC-get with it already!

ThinkOutsidetheBox — Sun, 14 Feb 2016 20:55:30 GMT

I have been getting the discount on multiple items with no problems until today.

Re: QVC-get with it already!

lucymo — Sun, 14 Feb 2016 20:56:59 GMT

@Toejam wrote:
Tried on my iPad / Safari, my desktop Firefox, IE, Chrome, and my husband's desktop. Doesn't work! I keep getting maintenance notices and errors on QVC's site.

@Toejam I'm getting the maintenance notices too and said it was unable to figure S&H but the shipping was showing on the order. No, it's not our computers, it's the website. I didn't proceed with the order, afraid of what might show up later.

Re: QVC-get with it already!

lucymo — Sun, 14 Feb 2016 20:59:50 GMT

@ThinkOutsideTheBox wrote:
Having the same problems...no reduced shipping showing up for multiple item purchases in one order, no easy pay showing at all, then unable to go back on order after placing it. Nothing shows up and website is showing errors. Called customer service. They acknowledged they are having problems. The rep advised to call back in a few hours and talk to a rep. Tell them you placed an order and have them make sure to apply the reduced shipping and the easy pays. We shall see how much trouble they give me when I call back in.

@ThinkOutsidetheBox As far as I know we don't get a discount on multiples of an item anymore. I sure haven't since they changed the shipping rates.

Re: QVC-get with it already!

Silver Fox1 — Sun, 14 Feb 2016 21:06:47 GMT

Smart girl LucyMo, I did proceed and ended up with th $141.00 pending charge for the wait list order I made. You know in thinking back this web problem has happened before when they offer these easy pay deals and the last time it happen when it ended like magic the web was up and running just fine - strange. Really one would think a company this large would have a better web site.

Re: QVC-get with it already!

Toejam — Sun, 14 Feb 2016 21:23:31 GMT

Me too! I tried calling, but cannot get through. Just a big ole mess.

Re: QVC-get with it already!

dooBdoo — Sun, 14 Feb 2016 21:30:27 GMT

@scotnovel wrote:
I've never had any problem. Is it possible the issue is related to your computer or internet access and not the site itself?

@scotnovel, It's not happening to everyone but based on an older thread in Community Chat and the responses here it's happening to many. I haven't been able to duplicate any of the problems, but I don't doubt others are seeing them.

eta: Just for info, I'm using an iMac (OS X 10.11.3, with Firefox 44.0.2, or Chrome v. 48.0.2564.109), or on my iPad/iPhone (iOS 9.2.1) and I clear cookies/cache/website data daily.

Re: QVC-get with it already!

scotnovel — Sun, 14 Feb 2016 21:32:12 GMT

@dooBdoo wrote:
@scotnovel wrote:
I've never had any problem. Is it possible the issue is related to your computer or internet access and not the site itself?

@scotnovel, It's not happening to everyone but based on an older thread in Community Chat and the responses here it's happening to many. I haven't been able to duplicate any of the problems, but I don't doubt others are seeing them.

I don't doubt they are having problems, but am just wondering if those problems are really due to the website versus one of several other potential issues, like their computer, even their virus software, internet access, etc. I had issues with certain websites (not QVC) until I got a new laptop and a different virus software and miraculously there were no more "website" problems.

Re: QVC-get with it already!

granny jane — Sun, 14 Feb 2016 21:33:23 GMT

I have been trying to get into my order status all day, I can get so far, then BAM the red script..... I am so very fed up with this.. Q why do you always try to fix what was not broken....and then screw everything up..... reading these posts today... I AM NOT THE ONLY ONE HAVING ISSUES, for goodness sake fix it.

Re: QVC-get with it already!

Lyttlewyng — Sun, 14 Feb 2016 21:37:06 GMT

Easy Pay did not work for me. The option wasn't even there to clik on.

The problem is with the QVC website, so I did not place my order(s).

ETA: David just mentioned that they are having some diffiulties with QVC.com

for ordering.