topic Re: Automated Ordering in Suggestion Box

Automated Ordering

Kachina624 — Fri, 05 Feb 2016 05:25:46 GMT

Please, please don't automatically put the TSV as the first item in automated ordering on programs when other merchandise is being sold.

Today during the Bob Mackie show, I went flying through automated ordering because my item was selling out. Only later when I checked order status did I find I'd ordered a SG sweater and not a Bob Mackie t-shirt dress which came in the same sizes and some similar colors. So I missed my dress which did sell out, and had to cancel the SG item. This equalled a 0 sale for you.

Re: Automated Ordering

millieshops — Fri, 05 Feb 2016 07:20:15 GMT

@Kachina624Sorry you missed your dress. No sympathy for QVC missing a sale - the dress sold out, so they really didn't lose a sale, but they did lose your good feelings.

I never noticed when I did auto ordering that the TSV was always first. I thought I always got the item on the air first. Am I wrong?

Re: Automated Ordering

Kachina624 — Fri, 05 Feb 2016 08:12:34 GMT

@millieshops I don't think it's always first but it was today and therethere was another time recently but I caught that one. You used to press "3" or "4" to get the TSV.

Re: Automated Ordering

Desertdi — Fri, 05 Feb 2016 10:08:07 GMT

Somewhere along the line, they made "easy pay" as the default. I don't buy anything unless I can afford it NOW. Tomorrow, lightning could strike my chimney and I will have a BIG bill, and don't need those "little" ones popping up. I learned the hard way to check my order over twice before I press the buy button(!)

Re: Automated Ordering

SharkE — Fri, 05 Feb 2016 15:14:04 GMT

I always use the phone no mistakes

Re: Automated Ordering

LilacTree — Fri, 05 Feb 2016 16:56:43 GMT

I order only by automated ordering. The item on the screen is always the first item number offered in my experience.

Re: Automated Ordering

millieshops — Fri, 05 Feb 2016 20:56:04 GMT

@LilacTreeGlad to see you. I've been wondering what happened to you. Everything okay?

Re: Automated Ordering

DottieBlue — Fri, 05 Feb 2016 23:47:05 GMT

The Q's automated phone ordering is a snap compared to HSN's. I think HSN's is a nightmare and I quit using it. If I want it bad enough, I'll order on my computer.

Re: Automated Ordering

Kachina624 — Sat, 06 Feb 2016 01:22:13 GMT

@LilacTree wrote:
I order only by automated ordering. The item on the screen is always the first item number offered in my experience.

@sissy2 Tree That's the point. I was using automated ordering by phone and the TSV was the first choice, not the item on the screen. I also assumed the first option would be the Bob Mackie that I wanted but it was the SG TSV. Hence my complaint.

Re: Automated Ordering

LilacTree — Sat, 06 Feb 2016 17:50:17 GMT

@millieshops wrote:
@LilacTreeGlad to see you. I've been wondering what happened to you. Everything okay?

Thank you millieshops. Having more difficulty with my RA hands, some days harder than others, makes it difficult to type. Thank you for your thoughts, so nice of you!

Re: Automated Ordering

chrystaltree — Sat, 06 Feb 2016 23:31:15 GMT

@millieshops wrote:
@Kachina624Sorry you missed your dress. No sympathy for QVC missing a sale - the dress sold out, so they really didn't lose a sale, but they did lose your good feelings.

I never noticed when I did auto ordering that the TSV was always first. I thought I always got the item on the air first. Am I wrong?

I'm pretty sure that's the way it goes; the on air item is always the first item. I think perhaps while OP was on the phone placing her order, they moved on to the Tsv and she so focused on placing her order, she didn't notice. I believe when you use automatic ordering, the system always tells you what you are ordering.

Re: Automated Ordering

icezeus — Sun, 07 Feb 2016 18:51:20 GMT

I don't think HSN's automated ordering is that big of a deal. They do ask you a lot of questions. Do you want to add this additional item to your order, do you have a coupon, do you want to apply flex-pay. How else will they know since you are taking part in their automated system. The entire process does not take that much longer than if you are ordering online in my opinion.

Re: Automated Ordering

Kachina624 — Fri, 12 Feb 2016 22:42:01 GMT

@chrystaltree wrote:

I'm pretty sure that's the way it goes; the on air item is always the first item. I think perhaps while OP was on the phone placing her order, they moved on to the Tsv and she so focused on placing her order, she didn't notice. I believe when you use automatic ordering, the system always tells you what you are ordering.

This doesn't even make sense. Why would they show a SG TSV right in the middle of a Bob Mackie show? The answer is... They didn't.

Does anybody read what the OP says before they post?