topic Re: Shipping Costs in Suggestion Box

Shipping Costs

zumbagirl — Fri, 29 Jan 2016 03:02:01 GMT

I just chatted with one your representatives regarding your so-called reduced shipping rates. Last week, I purchased three pair of the TSV sandals and was charged $15.00 for shipping on the sandals. All three sandals were purchased on the same order. With all of the online shopping competition, might I suggest that you rethink your shipping cost strategy.

I am returning the sandals since I can find a similar sandal on Amazon. Furthermore, I can receive the merchandise in two days and the shipping will be free. Yes, I have to pay a nominal fee every year to receive free shipping, but it surely beats your so-called reduced shipping rates.

Re: Shipping Costs

Nancy Drew — Fri, 29 Jan 2016 03:14:45 GMT

I was going to buy a medium piece of Carolyn Pollack jewelry but saw the shipping was 5 bucks. I thought most if not all jewelry was 3 bucks. That didn't last long. Needless to say I didn't order it.

Re: Shipping Costs

GCR18 — Fri, 29 Jan 2016 03:19:40 GMT

You may want to rethink your decision, even though you can get free shipping. It will be approximately $36, if you use the prepaid return label, to return those sandals. The shipping charges are disclosed at the time of purchase. Not sure how you didn't know what they were.

Re: Shipping Costs

Gemspirit — Fri, 29 Jan 2016 03:43:51 GMT

I couldn't agree more with all three of you. I am disabled and cannot just run out to a store, a mall, etc., when the mood strike or I need something.

The shipping costs are ridiculous here and getting worse. Last year, right after the supposed improved s/h. I ordered a bunch of cotton tee shirts from the Joan Rivers line. The shipping costs were nearly 15% of the order. Lighwtweight tee's coming to the same addy in the same package? Ludicrous! Look at other companies~The huge selection and power of Amazon, Macys routinely offers free shipping, as does Nordstroms, and Dillard's. Even smaller companies do....Talbots, Chicos, Eddie Bauer, Lands End. All of these companies have special days, free s/h after a $25.00 order, loyalty codes. I could go on but, all of us know. And by the way...all these retailers have longer and easier return policies!

QVC preys on our impulse, & conveinance of shopping while being mildly entertained. They use repeetive tag lines as to why we cannot live another day w/o said item.

There are things I enjoy from QVC. However, for everyday item and gifts, I will not use QVC....I will simply change the channel!

Re: Shipping Costs

Kachina624 — Fri, 29 Jan 2016 04:16:26 GMT

You think QVC rates are high? I paid $15, to have Evine ship two ring in two small boxes in one envelope. They used the UPS/USPS Care Post or whatever they call it and it took 11 days to get to me. The PO lost it and I spent most of the week trying to track it down.

Re: Shipping Costs

zumbagirl — Fri, 29 Jan 2016 04:32:30 GMT

I knew what the shipping was for a single pair of sandals. It has been quite sometime, like over a year ago, that I have purchased more than one of the same item. When I checked out online, the shipping costs were not $15.00. If the costs were, I would not have purchased three pairs of the sandals. The shipping costs were estimated to be $9.00, which I still felt were high, but was okay paying. I brought this to the attention of the person I was chatting with and was told that purchases placed online are only estimates and never fully billed until the items shipped. If QVC has so-called reduced shipping rates, then why would online orders show shipping costs as estimates? This makes no sense at all.

Re: Shipping Costs

Kachina624 — Fri, 29 Jan 2016 04:45:22 GMT

The monetary value of the item seems to have something to do with shipping costs. They seem to be making up new rules on a daily basis so nobody knows exactly what they'll be charged.

Re: Shipping Costs

Gemspirit — Fri, 29 Jan 2016 05:04:54 GMT

@Kachina624 wrote:
You think QVC rates are high? I paid $15, to have Evine ship two ring in two small boxes in one envelope. They used the UPS/USPS Care Post or whatever they call it and it took 11 days to get to me. The PO lost it and I spent most of the week trying to track it down.

ITA ~ I am sorry you had such a bad experience. I've all but stopped ordering from Evine. Their clothing (IMO) is of poor quality and out of trend & style. Their jewellery from several lines are of great quality. But, there is one line....with their spokesman from NJ that has awful quality of stones and production.

The one thing I do order occasionally is Waterford. They truly do have great prices.

But you, are complete correct and I agree with you. I chose not to mention other networks~for no specific reasons.

Lastly, there are so many great sites out there now specific types of & for close to custom jewellery. Evine doesn't need to tell me what I need; I can find it!

Re: Shipping Costs

KingstonsMom — Fri, 29 Jan 2016 12:14:15 GMT

@zumbagirl wrote:
I knew what the shipping was for a single pair of sandals. It has been quite sometime, like over a year ago, that I have purchased more than one of the same item. When I checked out online, the shipping costs were not $15.00. If the costs were, I would not have purchased three pairs of the sandals. The shipping costs were estimated to be $9.00, which I still felt were high, but was okay paying. I brought this to the attention of the person I was chatting with and was told that purchases placed online are only estimates and never fully billed until the items shipped. If QVC has so-called reduced shipping rates, then why would online orders show shipping costs as estimates? This makes no sense at all.

Whaaat???? The first time I'm charged a different amount for s&h than what showed when I checked out, is the last purchase from QVC that I'll ever make!

I would call CS back and verify if that is true with another rep or a CS supervisor!

Re: Shipping Costs

Winkk — Fri, 29 Jan 2016 14:13:38 GMT

@zumbagirl wrote:
I just chatted with one your representatives regarding your so-called reduced shipping rates. Last week, I purchased three pair of the TSV sandals and was charged $15.00 for shipping on the sandals. All three sandals were purchased on the same order. With all of the online shopping competition, might I suggest that you rethink your shipping cost strategy.
I am returning the sandals since I can find a similar sandal on Amazon. Furthermore, I can receive the merchandise in two days and the shipping will be free. Yes, I have to pay a nominal fee every year to receive free shipping, but it surely beats your so-called reduced shipping rates.

Can I ask, are you returning the sandals just because of the shipping costs? Do you like the sandals? Why would you want to return an item and then repurchase a smiliar item from Amazon? You have to pay to return them and you are paying a fee for shipping from Amazon even though it is small. If you like them then I would keep the sandals and purchase from other vendors going forward.

Re: Shipping Costs

RespectLife — Fri, 29 Jan 2016 14:47:24 GMT

@zumbagirl wrote:
I knew what the shipping was for a single pair of sandals. It has been quite sometime, like over a year ago, that I have purchased more than one of the same item. When I checked out online, the shipping costs were not $15.00. If the costs were, I would not have purchased three pairs of the sandals. The shipping costs were estimated to be $9.00, which I still felt were high, but was okay paying. I brought this to the attention of the person I was chatting with and was told that purchases placed online are only estimates and never fully billed until the items shipped. If QVC has so-called reduced shipping rates, then why would online orders show shipping costs as estimates? This makes no sense at all.

I'm sorry, but this does make no sense.

When you place an order online, you see EXACTLY what you will be charged on the last page before you hit submit.

There is no such thing as a shipping 'estimate' if you live in the 48 mainland states. The shipping fee is the shipping fee. It is shown on the item page and numerous times through the checkout procedure. It does NOT change. It is NOT estimated. Sadly, it is what it is.

What you saw on your last order page is what you will be charged. The information on that page is ACTUAL.

If a C/S rep told you they are only 'estimates', you were either misinformed or misunderstood.

Re: Shipping Costs

NickNack — Fri, 29 Jan 2016 15:23:26 GMT

@RespectLife wrote:
@zumbagirl wrote:
I knew what the shipping was for a single pair of sandals. It has been quite sometime, like over a year ago, that I have purchased more than one of the same item. When I checked out online, the shipping costs were not $15.00. If the costs were, I would not have purchased three pairs of the sandals. The shipping costs were estimated to be $9.00, which I still felt were high, but was okay paying. I brought this to the attention of the person I was chatting with and was told that purchases placed online are only estimates and never fully billed until the items shipped. If QVC has so-called reduced shipping rates, then why would online orders show shipping costs as estimates? This makes no sense at all.

I'm sorry, but this does make no sense.

When you place an order online, you see EXACTLY what you will be charged on the last page before you hit submit.

There is no such thing as a shipping 'estimate' if you live in the 48 mainland states. The shipping fee is the shipping fee. It is shown on the item page and numerous times through the checkout procedure. It does NOT change. It is NOT estimated. Sadly, it is what it is.

What you saw on your last order page is what you will be charged. The information on that page is ACTUAL.

If a C/S rep told you they are only 'estimates', you were either misinformed or misunderstood.

I agree with @RespectLife. I've ordered from QVC for many years, and the shipping charge is always what is shown with the page where you see the item. If you're watching the Q on TV, they clearly show the shipping charge there, too. It doesn't change when you go to check out or as it's shipped to you. There are no "estimated" shipping charges.

Re: Shipping Costs

ChrissyO — Sat, 30 Jan 2016 02:28:45 GMT

Before Christmas I almost ordered four scarf sets from the Q but the shipping costs would have been $20.00! I ordered something very similar at Kohl's and received them free of shipping charge. Same with a Dooney purse from Macy's - free shipping. Most companies reward you with free shipping when you spend a certain amount of money. I have definitely looked elsewhere as I will not spend my money on shipping costs when I can get it shipped for free.

Re: Shipping Costs

Hifilistener — Thu, 11 Feb 2016 01:06:46 GMT

Seems like the shipping charges are going up. I virtually stopped shopping at QVC when the shipping charges were high. I started shopping again when the shipping costs were lowered. Now we are again seeing high shipping.

An example: Shipping on the KitchenAid hand mixer is now $7. The last time I looked at it the shipping was $5, and I believe the first time I looked the shipping was around $3. Hard to justify a shipping charge that is more than 10% of item's cost.

Re: Shipping Costs

GRACIE — Thu, 11 Feb 2016 11:21:58 GMT

It can very frustrated to wait on deliveries of items,especially when you are given a certain time frame for delivery. In the last couple of years l have order items locally. I check on line to see if the items are available and then I have the item shipped to the store or my home,and in most cases I order express delivery. In cases where the delivery changes I am notified, or given a refund on the shipping.

The shopping channel do have a larger volume of orders and there will be shipping issues but when you are waiting on your delivery that's little comfort.

Re: Shipping Costs

AV0122 — Wed, 06 Apr 2016 16:34:46 GMT

I returned an item that was on easy pay and I only received $1.02 refund. I called customer service and they told me that they charged the $6.95 shipping label cost and charged me the $5.00 original shipping costs. I said so QVC charged me the original shipping cost twice. She said that was correct. What a ripoff!! I have stopped buying from the Q because of their quality is not what it once was and now this. I'm done.

Re: Shipping Costs

Tantallum — Wed, 06 Apr 2016 16:46:24 GMT

I would buy a lot more from the Q if shipping policy were different.

I will often be watching a beauty show and see something I like, and then order it from Sephora. With my VIB rouge I get free two day shipping. Yes, I have to spend a certain amount per year to get this, but since I already do, it is a nice perk. When I see a pair of shoes I like, I often buy from Zappos because the cost is the same and shipping is free. If I see a shirt on QVC I remember that I can buy clothes from numerous retailers and if I spend a minimum amount I get free shipping. And if all else fails there is Amazon. You just have to take into account the FULL cost of an item, including shipping costs, shipping time, and returns, when ordering.

I just don't understand why the Q doesn't have SOME sort of shipping deal. Q card members get reduced shipping? An Amazon prime type subscription for the high volume shoppers for free shipping? Spend X amount, get free or reduced shipping?

Something.

Re: Shipping Costs

DJs mom — Thu, 07 Apr 2016 18:54:03 GMT

@AV0122 wrote:
I returned an item that was on easy pay and I only received $1.02 refund. I called customer service and they told me that they charged the $6.95 shipping label cost and charged me the $5.00 original shipping costs. I said so QVC charged me the original shipping cost twice. She said that was correct. What a ripoff!! I have stopped buying from the Q because of their quality is not what it once was and now this. I'm done.

This is not true, you are not charged original shipping twice. If you return something you purchased on easy pay, you will get your easy pay back minus the original shipping and return label fee if you used Q's label. That is it, you are not charged twice for the original shipping.

Re: Shipping Costs

RespectLife — Thu, 07 Apr 2016 19:00:23 GMT

@AV0122

That really stinks. It makes us not want to order anymore.

I think it is confusing when you say they charge you the shipping twice.

It is easier for people to understand that QVC no longer refunds your original shipping. (unless defective, damaged or QVC error)

Adding in the fact that you have to pay for the return shipping as well (either out of pocket or by using the label, fee is deducted) it is INDEED a costly risk to try something.

ALSO....in 2015 they made a BIG hoopla out of changing the shipping to $3 for all jewelry, clothing and beauty and have NOW gone back on that policy change with NO notice, posting, emails or letters as to such.

You will find many items in those categories now at $5 or more.

I find that offensive that we were never notified.

Re: Shipping Costs

kefromCA — Sun, 10 Apr 2016 21:38:41 GMT

Cannot agree more. QVC's shipping charges and policies, while they stated were "improved", are way too high compared to other large retailers. Most, if you spend over $50, shipping/handling are free. Or how about a great program like Amazon Prime. With the Q you pay your original S/H and then if you have to return, it's another 6.95 or more. This is nuts. I have become MUCH more selective about what I buy on the Q. Hubby's happy about that :-)