topic Re: Not thrilled with this automatic Easy Pay thing when using the Q card... in Suggestion Box

Not thrilled with this automatic Easy Pay thing when using the Q card...

faeriemoon — Wed, 27 Jan 2016 13:25:11 GMT

I'm not particularly interested in using Easy Pay on anything and dislike the extra step of "disengaging" it when I want to make a purchase with Speed Buy (which is basically always.) It's much too easy to forget to do this when I'm in a hurry.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

MadameQueen — Wed, 27 Jan 2016 13:24:12 GMT

I agree. I bought a couple of things on speed buy with my non-Q card and I see they are on easy pay. I am going to look at my account and change it.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

KonaKat — Wed, 27 Jan 2016 14:05:20 GMT

I never use speed buy as it automatically applies easy pay if available. It is just as easy to go through regular checkout and select easy pay if that is what you want compared to going back to the order status and changing things.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

millieshops — Wed, 27 Jan 2016 14:07:02 GMT

I think that either the buyers who do want EZPay or those who don't want it would have an extra click.

While I don't remember ever using any of the special offers for EZP{ay, I always use it when it's on the item I'm buying. I don't want an extra click to have to accept it.

I assume right now there are more of me than thee -and that's why they do it automatically.

Is there a way they could avoid either side from having to click an extra time? The little bit of programming I learned years ago would have said no, but everything I know about programming is from many years ago.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

Krimpette — Wed, 27 Jan 2016 14:32:27 GMT

I like HSN's way better. They default to single pay.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

Lipstickdiva — Wed, 27 Jan 2016 15:18:37 GMT

It's very easy to go into your account and pay in full if you do put something on easypay.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

faeriemoon — Wed, 27 Jan 2016 16:02:04 GMT

@MadameQueen wrote:
I agree. I bought a couple of things on speed buy with my non-Q card and I see they are on easy pay. I am going to look at my account and change it.

That may have been because the item was being offered on Easy Pay that day. Unfortunately, Speed Buy automatically defaults to Easy Pay when it is offered on an item.

This new development of defaulting automatically to three Easy Pays when you use your Q Card has been around for a few months now. And as I'm sure everyone realizes, it's just a way to get you to spend more money.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

Savvy Shopper — Wed, 27 Jan 2016 16:13:30 GMT

Over the past several years I have called Customer Service to try and get them to block easy pay on my account. The first Rep said she would do it but never did. I hate having to go through several extra steps whenever I order just to get a single payment. Although, it has saved me a lot of money because I realized I didn't want the product enough to go through all the hassel of ordering. Maybe someday the Q will realize how much money this is costing them and allow us to block "evil pay".

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

Puppy Lips — Wed, 27 Jan 2016 19:55:59 GMT

I agree. When I buy off my phone, I automatically get easy pay. I don't even get a choice.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

IMissSuperPoke — Thu, 28 Jan 2016 17:54:26 GMT

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

sunshine45 — Thu, 28 Jan 2016 05:19:47 GMT

never use speed buy and love that qvc has an easy way to pay off in full if you desire.....just go to order status OR call customer service if you want to pay in full.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

DottieBlue — Sun, 31 Jan 2016 00:43:42 GMT

I order by automated phone ordering alot, but I also wish they gave us an option to choose whether we want easy pay or not. The recording does say that if easy pay is being offered on the item, that is how we will be charged, but I wish we could opt in or out of easy pay when using the automatic phone ordering.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

GingerPeach — Sun, 31 Jan 2016 02:53:04 GMT

Be careful about phone ordering just before Christmas when they have the higher priced shipping option for "get-there-by-Christmas" delivery.

I placed an order for a couple of items during that time window but didn't want or expect them to come before Christmas. However, when I clicked on the phone button to agree to "easy pay and all other options" apparently the options also included the extra charge for the faster delivery. Thank goodness I listened to the order total because it shocked me.

So then I had to run to my computer to cancel it, and reorder with a regular shipping charge and regular shipping time.

A nuisance, not earth-shaking, but a nuisance.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

Tinkrbl44 — Sun, 31 Jan 2016 15:16:14 GMT

@Lipstickdiva wrote:
It's very easy to go into your account and pay in full if you do put something on easypay.

Yeah, I was thinking the same thing. Not a big deal, at all.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

Tinkrbl44 — Sun, 31 Jan 2016 15:19:45 GMT

@faeriemoon wrote:
I'm not particularly interested in using Easy Pay on anything and dislike the extra step of "disengaging" it when I want to make a purchase with Speed Buy (which is basically always.) It's much too easy to forget to do this when I'm in a hurry.

There are a variety of options, so there's no way they can make it a press one button and you're done purchase. Nevertheless, it takes less than 60 seconds .... and you can call Customer Service if you make a mistake. If I were you, I wouldn't use speed buy, because it "makes assumptions".

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

HangingTen — Sun, 31 Jan 2016 15:27:46 GMT

@millieshops - While I don't know their database structure, it always should have been possible. They would just need to add a payment preference field to each user's profile. But they probably don't find it worth the time and effort to both code and maintain.

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

millieshops — Sun, 31 Jan 2016 18:01:46 GMT

@HangingTenOK, I do see how they might do it.

Of course, if they put that in the profile, we'd very soon be seeing someone complaining they forgot their profile said no EZPays and now they can't get it.

I don't buy nearly enough to get upset if i have to make one extra click to complete a sale. In fact, I like to move slowly - prevents another tiny bit of impulse buying which the Internet generally really loved - the corporate part of the Internet way more than the buyers!

Re: Not thrilled with this automatic Easy Pay thing when using the Q card...

faeriemoon — Mon, 01 Feb 2016 20:57:42 GMT

Just to clarify, I never said it was difficult to change the order to one payment; just easy to forget. It seems that a Speed Buy option should not be designed so that you have to opt OUT of something. It should be the simplest most straight-forward way to make a purchase.