topic Re: Question about contacting moderator in Suggestion Box

Question about contacting moderator

ILTH — Mon, 25 Jan 2016 03:55:09 GMT

How do you contact a moderator?

TIA

Re: Question about contacting moderator

Paulette-QVC — Mon, 25 Jan 2016 04:10:20 GMT

@ILTH

To contact a moderator send an e-mail to QVCSocialTeam@qvc.com.

Re: Question about contacting moderator

wildcat fan — Mon, 25 Jan 2016 04:17:32 GMT

Supposedly, you can email them at qvcsocialteam@qvc.com. However, I have found that they do not always respond to emails. You can ask a specific question, and they'll give a general response like they never saw the question or don't want to answer the question, and you can email back asking them to be more specific, and they will ignore instead of answering. Sometimes you can ask a question, and nobody will respond at all.

You could call QVC customer service, but they will probably say they don't know anything about the QVC Community. They'll offer to pass your comments to someone else, and you'll never hear from anyone.

You could call QVC Office of the President. They also will take your info and never call you back, but they at least sound more sympathetic than customer service.

You could try Live Chat on the website help link. Again, they'll say they don't know anything about the forums, but they'll be glad to forward your comments to someone else.

You could also try notifying a moderator by name using the @ symbol, but sometimes they don't even answer that.

Last summer we were encouraged to post questions here in this Suggestion forum, but not every question gets answered.

These are my observations. Seems like some members can get a moderator's attention in a snap. Maybe one of them will come along here to help. 😊

Re: Question about contacting moderator

ILTH — Mon, 25 Jan 2016 04:18:00 GMT

Thanks

Re: Question about contacting moderator

proudlyfromNJ — Mon, 25 Jan 2016 04:25:17 GMT

@wildcat fan Wow. I didn't realize things could be so one sided here. I am sorry for all the answers that you didn't get. You seem to be discriminated against. I probably would have given up and gone to the competition.

Re: Question about contacting moderator

Nancy Drew — Mon, 25 Jan 2016 04:40:43 GMT

Could be the questions are odd and not worth answering. Dealing with the public I am sure. They get all kinds.

Re: Question about contacting moderator

wildcat fan — Mon, 25 Jan 2016 13:31:53 GMT

@Jackaranda wrote:
Could be the questions are odd and not worth answering. Dealing with the public I am sure. They get all kinds.

Could be that they really don't have the answers...if that's the case, they should just admit it instead of avoiding the questions. The questions I've sent weren't "odd." If they think customers' questions aren't "worth answering," they truly need to find another job--something where they don't have to deal with the public.