topic Jewelry package Damage in Suggestion Box

Jewelry package Damage

Nuttmeg — Wed, 20 Jan 2016 17:24:01 GMT

I brought a Liberty Coin watch. The outside thin paper padded envelope was fine. The box and the cardboard sleeve were crushed on a corner. The watch was fine.Where is quality control? Why would a watch be send out in such a thin envelope?

Re: Jewelry package Damage

Brittany-QVC — Wed, 20 Jan 2016 18:09:27 GMT

@Nuttmeg Sorry to hear that. It sounds like your order may have had a bit of a rough ride, I'll pass along your feedback about the packaging. Happy to hear that watch was okay, but this may be something we want to look into.

Brittany

Re: Jewelry package Damage

Pearlee — Wed, 20 Jan 2016 18:06:15 GMT

@Nuttmeg I know - that stinks and it has happened to me. My thoughts: what if that had been a gift? The box looks horrid, and then I think "I paid for the S&H and they don't even pack this properly! It would be one thing if S&H were free, but it's not. They need to pack things properly. Watches used to always be shipped in sturdy cardboard boxes - for years. Another way Q does things "on the cheap" now.

Re: Jewelry package Damage

KYToby — Wed, 20 Jan 2016 18:57:08 GMT

Things happen during shipping -- no mater how well packed.

The product is fine. If it were not, or even if the box were a major issue an necessary for gift giving, I am sure QVC would have replaced it for the OP.

Why make a mountain out of a mole hill?

Re: Jewelry package Damage

Pearlee — Wed, 20 Jan 2016 19:00:57 GMT

@KYToby wrote:
Things happen during shipping -- no mater how well packed.

The product is fine. If it were not, or even if the box were a major issue an necessary for gift giving, I am sure QVC would have replaced it for the OP.

Why make a mountain out of a mole hill?

@KYToby Why can't people make comments unfavorable to QVC without your need to constantly defend it? You really give the impression that you work at QVC to be defending it all the time.