topic Re: Unable to add Show Reminders in Suggestion Box

Unable to add Show Reminders

SurferWife — Fri, 08 Jan 2016 21:32:01 GMT

When I attempt to add reminders for upcoming shows I receive the following error:

"Your request could not be processed. Please contact Customer Service at 1-888-345-5788 or click the \"Customer Service\" link below."

Steps to Recreate:

1) Login in to account

2) Access the Program Guide

3) Select shows to receive reminder

4) Click Save Reminders; Add Reminders Summary Page displays

5) Click Submit; following error displays:

"Your request could not be processed. Please contact Customer Service at 1-888-345-5788 or click the \"Customer Service\" link below."

Please note: I did notify customer service of the error and received a response to contact my Internet Service Provider. The issue is NOT with my ISP; it is with the QVC website. I've always been able to schedule show reminders until 12/23/2015.

Please triage. Thanks.

Re: Unable to add Show Reminders

TTerri — Fri, 08 Jan 2016 22:21:44 GMT

I too have been getting that same error message for weeks now, on several different computers and it's darn irritating!

Re: Unable to add Show Reminders

SurferWife — Fri, 08 Jan 2016 22:43:27 GMT

Indeed @TTerri! Since my email to Customer Supported yielded no resolution, I thought I'd give the suggestion box a try. At least now I know I'm not the only user encountering this issue. Hopefully it will get resolved.

Re: Unable to add Show Reminders

Beth-QVC — Fri, 08 Jan 2016 22:45:56 GMT

@SurferWife @TTerri

Please send me an email QVCSocialTeam@qvc.com with your phone number (to locate your account) and I will get this checked out for you.

Beth

Customer Care

Re: Unable to add Show Reminders

SurferWife — Fri, 08 Jan 2016 22:51:56 GMT

@Beth-QVC..email just sent. Thanks!

Re: Unable to add Show Reminders

dooBdoo — Sat, 09 Jan 2016 04:42:08 GMT

It's possibly device-specific or software-specific.

I tried it with my iPad (iOS 9.2), and the show reminder saved properly. Then I tried on my iMac (OS X 10.11.2) with Firefox (v. 43.0.4) and then with Chrome (v. 47.0.2526.106), and no problems there, either.

In all cases, I got this message after saving:

"Thank You!

Your reminders have been created."

@Beth-QVC, perhaps that information will help the technical team. I've seen this reported before, so I know @SurferWife and @TTerri aren't alone in experiencing it.