topic Re: shipping charges in Suggestion Box

shipping charges

beachbum1 — Thu, 26 Nov 2015 23:47:13 GMT

I think your shipping charges are to high. If multiple items are ordered at the same time, shipping shoud be adjusted to total order, not individual shipping for each item added together. You seem to be making a lot of money on shipping over charges. Boo to that.

Re: shipping charges

Q4u — Fri, 27 Nov 2015 15:57:23 GMT

Not to be a Q cheerleader but many items are shipped from all over the country, therefore combining shipping is impossible and shipping individually costs what it costs. Also, I don't know if you've checked into what shipping costs are (I'm an eBay reseller and ship all the time) but even with an eBay shipping discount, I rarely even come close to offering shipping as low as the Q is offering.... even return shipping ($6.95, etc.) can often be literally half what actual shipping costs are. I'm only talking specifically of shipping costs, not whether or not (competitively) QVC should offer free shipping for their customers..... which would be nice~!

Re: shipping charges

maryerbe — Fri, 27 Nov 2015 16:17:39 GMT

I agree with the shipping being high on some items like a small bottle 1oz is 6:99 now thats way to much ,if your item is $21 and you have to pay $6:99 shipping plus tax your not getting a sale ,so now its costing me close to$30.

Re: shipping charges

KYToby — Fri, 27 Nov 2015 21:36:24 GMT

It has been my experience that many who complain about shipping charges rarely, if ever, ship things. Shipping is not cheap -- it is expensive, and it gets higher on a regular basis.

Re: shipping charges

Junebug54 — Fri, 27 Nov 2015 23:07:15 GMT

Shop around. I just got a Dooney bag on their website with no shipping.

Re: shipping charges

millieshops — Fri, 27 Nov 2015 23:15:44 GMT

When I really want or need what I'm buying and can't find exactly what I want elsewhere, the shipping charges are just fine.

Where i can find something I prefer e;lsewhere, I buy it there, but I never choose just because of the few dollars for shipping - I just pretty much figure that if I can't afford the shipping money, I probably can't afford to buy the item to begin with.

That's me and it's been me ever since the time decades back when I started to earn my own money.

Re: shipping charges

QueenofQ — Thu, 03 Dec 2015 00:18:45 GMT

Speaking of shipping charges - ordered 2 Twister Trax @ $19.98/each. Received them today.....Shipping/Handling charged - $19.98!!! Charged my credit card $64.74!!! Called IMMEDIATELY & matter TO BE resolved (I'll be relieved when I see the CREDIT of $14.98); returned on my credit card. I then "found out" that there is no longer the "50% off S/H of addt'l SAME items shipped to same residence! Is it my imagination or are things at the

" Q" slowly sliding in a downward spiral? I have had to send MANY things back within the past year - more than in the close to 20yrs I have been a customer.

Re: shipping charges

Tantallum — Thu, 03 Dec 2015 00:24:03 GMT

The shipping charge on every individual item is tough to swallow some times, since other online retailers offer free shipping and have comprable prices...

But if I really want something and I can't find it elsewhere for cheaper (including shipping), I will pay it. So I guess if there are enough of us paying it, they have no incentive to stop charging it.

Re: shipping charges

AuntG — Sun, 06 Dec 2015 10:55:03 GMT

If an item is clearly broken, and you send it back, does QVC still deduct the dollar amount indicated on the shipping label?

Re: shipping charges

NickNack — Sun, 06 Dec 2015 13:23:06 GMT

@QueenofQ wrote:
@Speaking of shipping charges - ordered 2 Twister Trax @ $19.98/each. Received them today.....Shipping/Handling charged - $19.98!!! Charged my credit card $64.74!!! Called IMMEDIATELY & matter TO BE resolved (I'll be relieved when I see the CREDIT of $14.98); returned on my credit card. I then "found out" that there is no longer the "50% off S/H of addt'l SAME items shipped to same residence! Is it my imagination or are things at the
" Q" slowly sliding in a downward spiral? I have had to send MANY things back within the past year - more than in the close to 20yrs I have been a customer.

@QueenofQ I don't understand. Didn't you notice the total amount charged to you when you placed your order?? I think that's great customer service that they're refunding you $15 when you should have known what you were being charged. Maybe I'm misunderstanding.

Re: shipping charges

Susan in California — Mon, 07 Dec 2015 01:04:15 GMT

I agree about shipping charges.

I buy a lot on Amazon so I am a prime member for $100 annually.

I buy all sorts of things on Amazon from clothing, beauty products,

automotive parts, tools, even grocery items.

I think it might be wise for the Q to offer something similar to Prime.

I hate to order two of the same exact pants and get charged $3 in shipping for each pair. Also, the Q has very slow shipping compared to Amazon.

Re: shipping charges

Blk&GoldFan — Mon, 07 Dec 2015 01:33:22 GMT

Q.....your TV shopping competitors are offering more opportunities for free shipping or discounted shipping on items. Could you at least try that more often than you do now? The shipping is really discouragaing me from shopping like I once did with the Q.

Re: shipping charges

CorrTor — Mon, 07 Dec 2015 05:05:16 GMT

I've stated many times that I would buy a lot more from the Q if there was free shipping. I'm sure i'm not the only one!

Re: shipping charges

its just me — Tue, 08 Dec 2015 23:36:28 GMT

the shipping fees are not as stated in the email sent out recently. i order an item, under a pound for $40, the shipping fees were over $6. this is so outdated, no companies charge shipping fees like this anymore.i am done with QVC

Re: shipping charges

girls3 — Wed, 09 Dec 2015 19:39:23 GMT

So true queenofQ all of the prices are getting out of hand. I find many of the same products QVC sells elsewhere for the same price without any shipping charges. The only differene is the easy pay. Sometimes easy pay isn't worth it

Re: shipping charges

cjcope — Thu, 10 Dec 2015 08:57:54 GMT

They changed their shipping charges for Military APO addresses on 1 DEC and now charge offshore rates for items delivered to Military APO addresses. APO addresses are not considered to be overseas. It is the same as shipping something within the USA. There is a significant increase in the charges. Enough so that I will not order anything from QVC until it is fixed and I have been a customer for many years.

Re: shipping charges

CarrieinDC — Thu, 21 Jan 2016 17:33:30 GMT

Agreed. I so want to order two pair of the TSV today - the earth sandals, but $10 in shipping is ridic. So many stores have free shipping now... I just can't bring myself to pay $10 to ship two pair to the same address on the same day!

Re: shipping charges

Kon — Sat, 16 Jul 2016 13:11:21 GMT

I was going to purchase theTSV Christmas tree but the shipping charge for the tree is way to high! I am going to wait to find something in the stores. I really wish that the Q would offer free shipping. TSV should be offered with free shipping!!