topic Re: My suggestion re: Customer Service Reps in Suggestion Box

My suggestion re: Customer Service Reps

luv2drive — Sun, 29 Nov 2015 00:48:41 GMT

I would suggest the cs reps all need to be informed of what's going on .

I have been getting the Insider since the time when I had to pay for it. Without all the boring details, I still have not received mine for December.

I have called more than once, and gotten different answers about why I don't have it. I know it can be viewed online, but I have never recevied the link.

I am not happy. I prefer the copy in my hand and did not mind paying for it, but apparently, I will not be getting it, even tho others on this board have been told to "request and you will be added to the list" and have reported back that they did indeed get it.

Why different answers from and to different people? This is not a major world problem, but it is something that bothers me.

Just like some receive the birthday tote and some don't. I don't get that either. Just one more thing to irritate people about qvc

Now, if after I have expressed my valid opinion there is anyone who disagrees and thinks I should have kept quiet and wants to say so........have at it.

This is just something I have wanted to rant about and now I have. Customers may not always be treated equally, but we should be treated fairly, and know what the guidelines are. Not even cs reps seem to know them

eta - I forgot to say that my interactions with cs reps are almost always positive. I put the qualifier in, even tho I really don't remember when i wasn't happy with the rep. I felt they were trying to help me with whatever I needed. This is not a rant about them; just that I don't think they are always told everything they need to know

Re: My suggestion re: Customer Service Reps

Annabellethecat66 — Sun, 29 Nov 2015 01:26:21 GMT

@luv2drive I live in Va and I just received mine. It was in my mailbox today. I don't know but maybe it depends on where you live. I know other people have received theirs way before I did. I always forget about it and it just shows up.

Re: My suggestion re: Customer Service Reps

GCR18 — Sun, 29 Nov 2015 01:28:41 GMT

I just got my December insider in the mail today. I assumed they were running late.

Re: My suggestion re: Customer Service Reps

luv2drive — Mon, 30 Nov 2015 23:11:19 GMT

I don't know @Annabellethecat66 I'll see if I get it Monday, but the last cs I spoke to seemed to think I wasn't going to get it. Period. She said she would contact corporate and that I should call back Wednesday.

That was not a satisfactory answer to me, but she seemed to be relaying info she was given. Which, btw, was not what another cs rep said. Ergo, my rant

Time will tell. Thanks for letting me know that you just received yours today.

Re: My suggestion re: Customer Service Reps

luv2drive — Sun, 29 Nov 2015 01:33:47 GMT

Thanks, @GCR18 for letting me know that. One of the things I was told was that they are never mailed out til the last week of the preceding month.

Well, maybe so, but I have always gotten mine by the 20th - which is why I was calling to find out what was going on with it.

Re: My suggestion re: Customer Service Reps

Beth-QVC — Sun, 29 Nov 2015 01:59:25 GMT

@luv2drive

I am mailing you a copy of the December InsiderQ as I type and enrolling you as well for future copies. You should have the December issue mid next week....I am sorry that you have not received yours previously but accept my apologies for any oversight! Have a great holiday season...

Beth

Customer Care

Re: My suggestion re: Customer Service Reps

luv2drive — Sun, 29 Nov 2015 02:06:34 GMT

Thanks so much @Beth-QVC You make it seem so easy! LOL I appreciate your response and your effort.

You stated you are enrolling me for future copies. As I said, I had been receiving them, so I don't know what happened.But if I need to be re-enrolled, thank you for doing that for me.

Of course, I accept your apologies and appreciate they were offered. How sweet of you.

I thank you again for your help, and I hope you have a great holiday season as well

Re: My suggestion re: Customer Service Reps

Beth-QVC — Sun, 29 Nov 2015 02:10:15 GMT

To Everyone who receives the InsiderQ:

There has been a very recent change to when we mail out the magazines - they are mailed out between the 20th and 27th of each month in an attempt to make sure any last minute changes are included (as best we can!). Thanks everyone for your patience!

Beth

Customer Care

Re: My suggestion re: Customer Service Reps

PeterDM — Sun, 29 Nov 2015 03:35:27 GMT

@Beth-QVC wrote:
To Everyone who receives the InsiderQ:

There has been a very recent change to when we mail out the magazines - they are mailed out between the 20th and 27th of each month in an attempt to make sure any last minute changes are included (as best we can!). Thanks everyone for your patience!

Beth
Customer Care

I communicated back and forth with Customer Care several months ago regarding the Insider. They took my address, and said I was on the list. I never received one.

Re: My suggestion re: Customer Service Reps

lobstergal — Sun, 29 Nov 2015 03:44:11 GMT

I used to pay for the insider but my life changed drastically and I forgot about it for a while. Several months ago I asked CS how to go about receiving it again and was told that I can only view it online.

Re: My suggestion re: Customer Service Reps

Beth-QVC — Sun, 29 Nov 2015 04:31:37 GMT

@PeterDM

I checked on your subscription and it does state you should be receiving the December issue. I will also put one in the mail for you as don't want you to miss out on the Christmas specials!

Beth

Customer Care

Re: My suggestion re: Customer Service Reps

PeterDM — Sun, 29 Nov 2015 04:33:10 GMT

Thanks, @Beth-QVC!

Re: My suggestion re: Customer Service Reps

Beth-QVC — Sun, 29 Nov 2015 04:40:58 GMT

@lobstergal

Well we can't leave you out Lobstergal! I have enrolled you as well and will send the December issue out to you. Just remember, the subscription usually takes 2 months to start.

Beth

Customer Care

Re: My suggestion re: Customer Service Reps

lobstergal — Sun, 29 Nov 2015 05:02:29 GMT

@Beth-QVC wrote:
@lobstergal

Well we can't leave you out Lobstergal! I have enrolled you as well and will send the December issue out to you. Just remember, the subscription usually takes 2 months to start.

Beth
Customer Care

Thank you Beth, that was very kind of you! As the OP said, we just get frustrated with the inconsistencies from CS from one person to another, but I do understand that with a company as large as QVC it is bound to happen.

Wishing you a very happy holiday season!

Re: My suggestion re: Customer Service Reps

January121 — Sun, 29 Nov 2015 13:13:27 GMT

@Beth-QVC wrote:
@lobstergal

Well we can't leave you out Lobstergal! I have enrolled you as well and will send the December issue out to you. Just remember, the subscription usually takes 2 months to start.

Beth
Customer Care

@Beth-QVC .... can you please enroll me as well or give me the link for the insider on line ..... THANKS!!!!!

Re: My suggestion re: Customer Service Reps

hfpint — Sun, 29 Nov 2015 22:01:07 GMT

Re: My suggestion re: Customer Service Reps

reiki604 — Sun, 29 Nov 2015 13:46:05 GMT

Thank you Beth for addressing the poster's concern and you generosity. I do not want the insider but want to express gratitude for those who see others getting something and feel deprived if they do not get it as well.

Re: My suggestion re: Customer Service Reps

Beth-QVC — Mon, 30 Nov 2015 21:55:40 GMT

@January121

Okay you are enrolled and I will manually mail the December issue so you do not miss out!

Happy Holidays...

Beth

Customer Care

Re: My suggestion re: Customer Service Reps

bebe777 — Mon, 30 Nov 2015 22:40:44 GMT

@Beth-QVC wrote:
To Everyone who receives the InsiderQ:

There has been a very recent change to when we mail out the magazines - they are mailed out between the 20th and 27th of each month in an attempt to make sure any last minute changes are included (as best we can!). Thanks everyone for your patience!

Beth
Customer Care

@Beth-QVC, thank you so much for sharing that information. Now I understand why I haven't received the December issue of InsideQ yet. Thanks again!!

-- bebe

Re: My suggestion re: Customer Service Reps

Beth-QVC — Mon, 30 Nov 2015 22:56:16 GMT

@bebe777

If you do not receive yours in the next couple of days please let me know and I will mail you a copy.

Beth

Customer Care