topic Re: Shipping and Handling on QVC in Suggestion Box

Shipping and Handling on QVC

wphy — Mon, 31 Aug 2015 14:40:51 GMT

Please check your shipping and handling charges! As a long-time customer I've noticed that it says s&h is $3 but when you get the items it is usually much much more. I called customer service and they are saying that when I order thru the automated system it is the option I choose but there is no way to "pick" how you want it shipped.

Very disappointed and can't imagine how long I've been overcharged for shipping!!!

Re: Shipping and Handling on QVC

January121 — Mon, 31 Aug 2015 15:52:53 GMT

Thanks for bringing this to my attention ... I will check in the future when I place my next order ..... to the best of my knowledge if the shipping for the item indictes $3.00 that is what I was charged ..... you have to keep in mind that not all items have a $3.00 shipping charge ... some are $5.00 or more.

Re: Shipping and Handling on QVC

HappyDaze — Mon, 31 Aug 2015 15:56:40 GMT

@January121 wrote:
Thanks for bringing this to my attention ... I will check in the future when I place my next order ..... to the best of my knowledge if the shipping for the item indictes $3.00 that is what I was charged ..... you have to keep in mind that not all items have a $3.00 shipping charge ... some are $5.00 or more.

There are other shipping options, like expedited, etc so it is possible to pay more for shipping if you want it shipped faster or through a particular shipping vendor.

Re: Shipping and Handling on QVC

Gemspirit — Mon, 31 Aug 2015 16:23:43 GMT

I totally agree with you! When the new s/h charges came out, it was $3.00 for clothing, make up and jewelry; and I think they said $5.00 for everything else?!?

Now, prices are slowly started to creep up. Even on an exact exchange...the customer is paying! Personally,I can't just run to the mall. I'm partially disabled, have balance issues and walk with a cane. Plus, I have to time it all r/t melds I take,if I'm driving. I'm VERY responsible when it come to that. I am an RN and, LOVED my profession. I was badly injured on the job. Without going thru my long journey...what I mentioned via time and multiple surgeries is where I am today. To go to a mall, even if just for an hour; I need to plan it out, have someone with me to carry things and drive if necessary. For me, this kind of shopping works here and at several other online retailers. I even bought my "mother of the bride" gown from Nordies for my daughters wedding, late next month!!! Aggghhhhh! But that stores and several others are things I'm familiar with.

What QVC needs that other online retailers have, is consistency! Not just across the board but, at times within the same line! PLEASE to the buyers and marketers; PLEASE, how many times do we, the consumers, the reason we are all here....need to explain it all. PLEASE listen to us!

Re: Shipping and Handling on QVC

RespectLife — Mon, 31 Aug 2015 18:09:32 GMT

@Gemspirit wrote:
I totally agree with you! When the new s/h charges came out, it was $3.00 for clothing, make up and jewelry; and I think they said $5.00 for everything else?!?
Now, prices are slowly started to creep up. Even on an exact exchange...the customer is paying! Personally,I can't just run to the mall. I'm partially disabled, have balance issues and walk with a cane. Plus, I have to time it all r/t melds I take,if I'm driving. I'm VERY responsible when it come to that. I am an RN and, LOVED my profession. I was badly injured on the job. Without going thru my long journey...what I mentioned via time and multiple surgeries is where I am today. To go to a mall, even if just for an hour; I need to plan it out, have someone with me to carry things and drive if necessary. For me, this kind of shopping works here and at several other online retailers. I even bought my "mother of the bride" gown from Nordies for my daughters wedding, late next month!!! Aggghhhhh! But that stores and several others are things I'm familiar with.
What QVC needs that other online retailers have, is consistency! Not just across the board but, at times within the same line! PLEASE to the buyers and marketers; PLEASE, how many times do we, the consumers, the reason we are all here....need to explain it all. PLEASE listen to us!

I'm sorry, that is incorrect.

They NEVER said $5 s/h on everything else. Handbags and other items can still have shipping as high as almost $12. You need to check the shipping on the item before you order if it is not jewelry, makeup or clothing.

It has been posted many times that there is NO such thing as an even exchange anymore. If something doesn't fit and you return it, you will lose the original $3 s/h of the clothing item and the cost of the return label OR your own cost to return. You then have to start a fresh order for the new size. Not very friendly, I agree since sizing is totally inconsistent.

But that has been the new policy since last February.

OP, what type of item did you order? If it was indeed, clothing, jewelry or makeup...you should have only been charged $3. Otherwise, you were overcharged.

If it was anything else, shipping charges vary.

I haven't seen anyone post they were incorrectly charged EXCEPT on old auto deliveries. Sometimes they have been shipping w/ the old higher rate. If that is the case, a call to CS will correct that.

Re: Shipping and Handling on QVC

Kim-QVC — Mon, 31 Aug 2015 20:44:34 GMT

Hi wphy, It was a pleasure speaking with you today! Thank you for being our customer and for posting in our forums. I'm glad that we were able to figure this out.

~Kim

Re: Shipping and Handling on QVC

wphy — Tue, 01 Sep 2015 20:01:40 GMT

Thank you for calling me Kim. I ordered two clothing items last night by phone on the automated system and when I went online today to check the shipping and handling charge once again they were over 8 dollars each. I then when went to the "edit" column and changed from Priority Shipping to Standard Shipping and then it went to the 3 dollars. So obviously I just won't order by phone in the future until this problem is resolved.

Re: Shipping and Handling on QVC

rednanamama — Mon, 16 Nov 2015 00:55:20 GMT

This has happened to me, also. The customer service person told me I signed something

in 2006 requesting my items ordered to be sent USPS - This is ridiculous - I am being charged over $17.00 s/h for 3 sets of Lori Granier pens, - I am going to contact Corporate Office tomorrow!

Re: Shipping and Handling on QVC

Hayfield — Wed, 18 Nov 2015 13:25:31 GMT

I just ordered something yesterday and the S&H was $3, if I wanted to get it to me faster I had two other choices to check off but I kept it at the $3 S&H charges. I always check my invoice when I get it from QVC and I've never had a problem with them charging me more than what was stated originally. I don't order that much from the Q anymore though, I can get items at a B&M stores in the area for better prices. The Q overall isn't a bargain anymore.

Re: Shipping and Handling on QVC

Lila4Now — Tue, 24 Nov 2015 00:56:46 GMT

Sounds like the Q has figured out yet another way to take advantage of their customers! What a scam!

Re: Shipping and Handling on QVC

icezeus — Thu, 26 Nov 2015 00:22:49 GMT

Seriously????

Re: Shipping and Handling on QVC

novamarie — Fri, 26 May 2017 12:40:25 GMT

@wphy wrote:
Please check your shipping and handling charges! As a long-time customer I've noticed that it says s&h is $3 but when you get the items it is usually much much more. I called customer service and they are saying that when I order thru the automated system it is the option I choose but there is no way to "pick" how you want it shipped.

Very disappointed and can't imagine how long I've been overcharged for shipping!!!

I TOTALLY AGREE. I for one am sick and tired of their shipment carriers!!!

They use Newgistics.. a totally incompetent shipping agent.. You can't contact them, you can't find out any information about a shipment thru them or QVC.. I'm seriously disgusted.. I DO NOT ORDER FROM Q AS I USE TO YEARS AGO AND I'VE BEEN WITH THEM FROM DAY ONE.. LOYAL CUSTOMERS ARE TAKING A BACK SEAT.

I DECIDED NOT TO USE THEIR 6.95 SHIPPING LABEL TO RETURN AN ITEM. REASON

AFTER 10 DAYS IT STILL WASN'T IN THEIR SYSTEM AS ON ITS WAY TO THEM.

THEREFORE, A FEW WEEKS AGO I USED USPS PRIORITY MAIL. COST 6.00

I REQUESTED CREDIT ON Q CARD FOR RETURN ITEM. I RECEIVED CREDIT ON MAY 19, 2017 BUT QVC CHARGED ME THE 3.00 SHIPPING ON THIS ITEM..

TOTALLY TOTALLY UNFAIR .. I PAID FOR THAT RETURN AND THEY STILL CHARGED ME 3.00.

I HAVE TO SAY I AM DONE WITH THIS COMPANY.. I'VE MOVED OVER TO THE "OTHER" SHOPPING CHANNNEL. NOT ONLY ARE THEIR SHIPPING TIMES AND COSTS EXCELLENT. ANY CREDIT IS IMMEDIATLY REFLECTED IN YOUR ACCOUNT WITH AN EMAIL TO BACK IT UP.. I'M TO THE POINT WHERE I AM DONE WITH THE Q!

ABSOLUTELY DONE.. THERE'S JUST BEEN WAY TOO MUCH OF A MAJOR DROP IN ALL THINGS RELATED TO CUSTOMER SERVICE!!!!!!

Re: Shipping and Handling on QVC

DJs mom — Fri, 02 Jun 2017 20:33:02 GMT

@novamarie wrote:
@wphy wrote:
Please check your shipping and handling charges! As a long-time customer I've noticed that it says s&h is $3 but when you get the items it is usually much much more. I called customer service and they are saying that when I order thru the automated system it is the option I choose but there is no way to "pick" how you want it shipped.

Very disappointed and can't imagine how long I've been overcharged for shipping!!!

I TOTALLY AGREE. I for one am sick and tired of their shipment carriers!!!
They use Newgistics.. a totally incompetent shipping agent.. You can't contact them, you can't find out any information about a shipment thru them or QVC.. I'm seriously disgusted.. I DO NOT ORDER FROM Q AS I USE TO YEARS AGO AND I'VE BEEN WITH THEM FROM DAY ONE.. LOYAL CUSTOMERS ARE TAKING A BACK SEAT.
I DECIDED NOT TO USE THEIR 6.95 SHIPPING LABEL TO RETURN AN ITEM. REASON
AFTER 10 DAYS IT STILL WASN'T IN THEIR SYSTEM AS ON ITS WAY TO THEM.
THEREFORE, A FEW WEEKS AGO I USED USPS PRIORITY MAIL. COST 6.00
I REQUESTED CREDIT ON Q CARD FOR RETURN ITEM. I RECEIVED CREDIT ON MAY 19, 2017 BUT QVC CHARGED ME THE 3.00 SHIPPING ON THIS ITEM..
TOTALLY TOTALLY UNFAIR .. I PAID FOR THAT RETURN AND THEY STILL CHARGED ME 3.00.
I HAVE TO SAY I AM DONE WITH THIS COMPANY.. I'VE MOVED OVER TO THE "OTHER" SHOPPING CHANNNEL. NOT ONLY ARE THEIR SHIPPING TIMES AND COSTS EXCELLENT. ANY CREDIT IS IMMEDIATLY REFLECTED IN YOUR ACCOUNT WITH AN EMAIL TO BACK IT UP.. I'M TO THE POINT WHERE I AM DONE WITH THE Q!
ABSOLUTELY DONE.. THERE'S JUST BEEN WAY TOO MUCH OF A MAJOR DROP IN ALL THINGS RELATED TO CUSTOMER SERVICE!!!!!!

Unless an item is defective you do not get refunded the original shipping & handling. So although you paid to return the item to QVC, you are still charged the $3.00 for QVC to send it to you.