topic Re: Moderators--user forced to make new username in Suggestion Box

Moderators--user forced to make new username

aprimo — Sat, 07 Nov 2015 19:03:40 GMT

Long-time forum member @jenagal was recently forced to create a new username and now she shows up on the forums as new user @JenaGal. Can one of the moderators please fix this? I'm pretty sure I remember reading that others have had this problem and it can be fixed.

FYI, @JenaGal reported this problem on the Jewelry forum Watch Collectors thread. There you can also see where she posted under her original username.

WATCH COLLECTORS-NOVEMBER 2015

Re: Moderators--user forced to make new username

dooBdoo — Sat, 07 Nov 2015 21:14:32 GMT

@aprimo wrote:
Long-time forum member @jenagal was recently forced to create a new username and now she shows up on the forums as new user @JenaGal. Can one of the moderators please fix this? I'm pretty sure I remember reading that others have had this problem and it can be fixed.

FYI, @JenaGal reported this problem on the Jewelry forum Watch Collectors thread. There you can also see where she posted under her original username.

WATCH COLLECTORS-NOVEMBER 2015

Hi, @aprimo! That's so kind of you to help your friend @jenagal (@JenaGal).

I know this happened before to a couple of other posters, so perhaps adding a few notifications to the moderators might help call attention to this:

@QVC_Team, @Keyai, @Brittany-QVC

Re: Moderators--user forced to make new username

aprimo — Sun, 08 Nov 2015 03:13:55 GMT

Thanks for your help @dooBdoo !

Re: Moderators--user forced to make new username

bebe777 — Sun, 08 Nov 2015 20:42:20 GMT

@aprimo, that's so sweet of you to try to help her out. It seems as though there should be some way to fix this. In our Wen forum, I know that recently I've read of two members who had to change their names recently. It's a bit unsettling.

@dooBdoo, as always thanks for sprinkling in the moderator notifications. You're always so helpful.

-- bebe

...

debic — Sun, 08 Nov 2015 21:11:55 GMT

I've had to change my name twice now. Years ago I was just dc, then debc, then debic.

Re: Moderators--user forced to make new username

Brittany-QVC — Tue, 10 Nov 2015 14:15:28 GMT

Hi @aprimo, @debic, @bebe777, @dooBdoo,

Sorry for the delay, just in from my weekend! I almost wonder if this wouldn't be related to some sort of log in issue with the original account. I know that sometimes our auto fill populates incorrectly and you may end up locking yourself out of your account if you attempt the incorrect password too many times. If you would like, I can try to send account reset information to your e-mail and see if that works! Our e-mail is QVCSocialTeam@QVC.com. Please include the phone number or e-mail address that you used to register so that I can look you up!

Brittany

Re: Moderators--user forced to make new username

bebe777 — Tue, 10 Nov 2015 14:42:55 GMT

@Brittany-QVC, thanks so much for sharing this information. I've shared the information in our forum so that the folks with this problem can contact you. I hope you had a great weekend!!

@aprimo, thanks again for being so proactive about this!!

-- bebe

Re: Moderators--user forced to make new username

Brittany-QVC — Tue, 10 Nov 2015 15:31:11 GMT

@bebe777 Sounds good! Yes, I had a very lovely weekend! I spent sometime relaxing, cooked a nice breakfast on Sunday, watched The Walking Dead with my husband, and visited my parents! I would say a good weekend all around!

Re: Moderators--user forced to make new username

Eva-QVC — Tue, 10 Nov 2015 15:50:10 GMT

Hello @aprimo, @bebe777, @debic, @dooBdoo, @Brittany-QVC -

Thanks for the heads up on this. I will contact @jenagal and get this worked out.

Thanks!

...

debic — Tue, 10 Nov 2015 19:32:41 GMT

@Brittany-QVC wrote:
Hi @aprimo, @debic, @bebe777, @dooBdoo,

Sorry for the delay, just in from my weekend! I almost wonder if this wouldn't be related to some sort of log in issue with the original account. I know that sometimes our auto fill populates incorrectly and you may end up locking yourself out of your account if you attempt the incorrect password too many times. If you would like, I can try to send account reset information to your e-mail and see if that works! Our e-mail is QVCSocialTeam@QVC.com. Please include the phone number or e-mail address that you used to register so that I can look you up!

Brittany

Thanks for the response. For me it's no big deal.