topic Re: Too many returns in Suggestion Box

Too many returns

Mr peabody — Mon, 02 Nov 2015 23:31:36 GMT

Please help, qvc sent me a letter today closing my account because of so many returns. I believe I have returned 70% of my purchases, although I realize this alot I was having a difficult time with sizing, and based on their return policy I never felt this was a problem. One of the perks from purchasing from qvc was their return policy which is touted repeatedly throughout the programs. I wanted to know if anyone else had this happen and if anyone can help me, or am I dropped as a customer permanently. Oh I was a new customer that is why the trouble figuring sizes, although I follows their charts. Thank you, anyone.

Re: Too many returns

Mz iMac — Mon, 02 Nov 2015 23:43:56 GMT

Write a letter to the owner of QVC - Liberty Interactive Corporation c/o John C. Malone the company Chairman.

12300 Liberty Blvd, Englewood, CO 80112

Then cc to the person who sent you the letter.

SNAIL MAIL the letters.

Good luck!

Re: Too many returns

KingstonsMom — Mon, 02 Nov 2015 23:51:17 GMT

Yes, others have had their account permanently closed due to too many returns, but not until after they had already received an initial warning letter and their return rate didn't change over a certain period of time after that.

Rely to Poster of Returns.

QUALITYSEEKER — Tue, 03 Nov 2015 00:01:02 GMT

It will no doubt happen to me also because the Quality Control has been Awful! I do mean awful. People should not be forced to Just Accept what ever is thrown at them with Poor Workmanship or Quality I love the items I order only to discover they Fade after one wash looking old or the lingings hang lower than the Jacket bottom & Sleeves. When you look inside the garment you see lining All Bunched up & sewn horrible & one of those was a Joan Rivers Jacket I just Loved! There is just No Quality Control at all anymore. Things come Damaged with Marks & the Design Prints actually missing the Design period! I ordered two more items recently thinking at least these might be Ok? I hope so....Well you better QVC look at that is being made for your Buyers.

Re: Too many returns

KYToby — Tue, 03 Nov 2015 00:02:14 GMT

QVC sends warning letters before they take this step. At a 70%rate, you were costing QVC money -- costs which got passed along to other shoppers. QVC is not alone in this practice. HSN does it. Even brick and mortar stores are tracking returns and turning away serial returners.

Unfortunately, it appears that QVC was not a good fit for you (no pun intended), and honestly, if you found yourself returning such a large percentage of purchases, why would you want to continue shopping here?

Re: Too many returns

TuesdayTaylor — Tue, 03 Nov 2015 00:11:32 GMT

Mr. Peabody, I'm expecting I'll be getting a warning letter soon myself! I suffer from buyer's remorse and feel guilty for overpurchasing so I return a lot. But I'm trying to be more careful and only order what I really think will work for me and what I will really keep. QVC doesn't help matters when they frequently advertise how easy it is to return, that only encourages me! I hope you'll be able to continue ordering if you want to!

Re: Too many returns

fthunt — Tue, 03 Nov 2015 00:24:26 GMT

There is NO quality control any more with Q's products in the ladies line - handbags with straps sewen on backwards - J Rivers and Susan G thin sweaters - order 3 pairs of pants and 2 a legs are sewen on at an angle so one leg feels likes it's going west while the other is straight. With the shipping cost you're paying - why not go to a local store (like I do) and try things on before purchaisng.

Re: Too many returns

Pearlee — Tue, 03 Nov 2015 00:35:11 GMT

@Mr peabody I'm very surprised at your surprise, because QVC does indeed send out warning letters - more than one from what I understand - to people who are returning too much, telling the people Q will close their accounts untless they stop returning so much.

What surprises me is that now that QVC recycles returns and sells them, and no longer reimburses people for the shipping cost, you'd think it would be less strict about closing customers down.

@KYToby So what position do you have at QVC? Surely you are on the payroll.....

Re: Too many returns

Mr peabody — Tue, 03 Nov 2015 01:13:09 GMT

To respond to your post. I am handicapped and in a wheelchair. This happened when I was injured breaking up a fight in my classroom. So to go out to shop is very difficult for me. I did receive a previous letter and stopped purchasing g for awhile and began to shop for christmas, never thinking this would happen, but after paying a tailor $75.00 to fit a suit for me I decided financially it would be better to return the items. If qvc would reinstate me as a customer I would not buy clothes from them again, but my philosophy and linens. So as you can see after reading this there was never any malus intended by me, just an unfortunate situation that changed my life.

Re: Too many returns

Mr peabody — Tue, 03 Nov 2015 01:16:26 GMT

My last post was for kytoby.

Re: Too many returns

CalminHeart — Tue, 03 Nov 2015 01:21:54 GMT

I received the warning letter in May and haven't purchased anything since. If their sizes were consistent and the quality was decent, I wouldn't have returned anything. Besides, 99.9% of what they sell can be found elsewhere with other promo codes, usually free shipping (both ways), and arrive faster than Q's pony express.

Re: Too many returns

Mr peabody — Tue, 03 Nov 2015 01:23:46 GMT

IG:your little fur baby is darling! I have 4 little rescue poodles, what wonderful company!

Re: Too many returns

Carmie — Tue, 03 Nov 2015 01:37:35 GMT

Those letters have been sent out for years. If your account was closed the Q did you a favor.

I learned fairly early never to buy anything made especially for qvc. Most of it is junky and not made very well.

i only purchase items from the Q that can be found in a brick and mortar store. Quality control seems to be better.

The Q closed my credit card account years ago because I was on vacation and made my online payment 2 days late. I couldn't get internet access and then I forgot. I personally thought it was crazy as my credit score is over 800. Their loss because I stopped buying on a whim.

QVC used to be my go to store, but not anymore. Amazon took their place. They have faster free shipping, lower prices, and easier returns. Their auto ship is good too. I am not a Prime member.

Re: Too many returns

ellaphant — Tue, 03 Nov 2015 01:28:22 GMT

QVC, nor any other company's marketing is not to blame for people over-spending.

You must know what you can afford, so don't purchase beyond your means.

Re: Too many returns

febe1 — Tue, 03 Nov 2015 01:47:35 GMT

@KYToby wrote:
QVC sends warning letters before they take this step. At a 70%rate, you were costing QVC money -- costs which got passed along to other shoppers. QVC is not alone in this practice. HSN does it. Even brick and mortar stores are tracking returns and turning away serial returners.

Unfortunately, it appears that QVC was not a good fit for you (no pun intended), and honestly, if you found yourself returning such a large percentage of purchases, why would you want to continue shopping here?

Didn't you read where she said she was new and wasn't familiar yet with sizing. And that will never happen....

Re: Too many returns

K9buddy — Tue, 03 Nov 2015 02:21:38 GMT

Check out Amazon. Often their prices are the same or cheaper than QVC. For $99 per year, you get free shipping (and often free returns for clothing) and it will arrive in 2 days. I've found Amazon to be better than QVC for pricing and shipping.

Re: Rely to Poster of Returns.

Kachina624 — Tue, 03 Nov 2015 02:57:13 GMT

@QUALITYSEEKER wrote:
It will no doubt happen to me also because the Quality Control has been Awful! I do mean awful. People should not be forced to Just Accept what ever is thrown at them with Poor Workmanship or Quality I love the items I order only to discover they Fade after one wash looking old or the lingings hang lower than the Jacket bottom & Sleeves. When you look inside the garment you see lining All Bunched up & sewn horrible & one of those was a Joan Rivers Jacket I just Loved! There is just No Quality Control at all anymore. Things come Damaged with Marks & the Design Prints actually missing the Design period! I ordered two more items recently thinking at least these might be Ok? I hope so....Well you better QVC look at that is being made for your

@QUALITYSEEKER. Since you are seeking quality, I'd suggest you continue your quest elsewhere. You are grossly exaggerating. I've received one or two (average) items a week for years, mostly clothing. I've never seen any of the things you describe. I shop carefully, always checking the actual garment measurements. When you post here, you're talking to other shoppers and we know what the situation is.

Why in the world would would you continue to shop here after one or two bad experiences? That doesn't even make sense. You don't have to accept what's "thrown at you". Shop somewhere else!!!!!!

Re: Too many returns

Mr peabody — Tue, 03 Nov 2015 03:58:33 GMT

I believe I stated it had to do with sizing issues as opposed budget problems. I sorry you did not read my post correctly.

Re: Too many returns

vml — Tue, 03 Nov 2015 04:32:14 GMT

I totally agree with you, and also wrote a topic a few minutes ago regarding the same thing. 90% of the time measurements aren't given so a person has no clue what the chest size is or how long it is. Now I try to get on QVC's site to check to see if the measurements are listed, and what they are. That saves me from paying return postage. I have lots of cancellations and lots of returns due to this problem. The size chart isn't worth a flip. It's generalized and clothing, even within the same line, run differently.

Example: Denim & Co seems to run quite large on me, so I order a size down. But tonite when I checked on chest measurements, the size L was going to be way too small.

I too am sick and tired of the routine check the item under "click here" for measurements. And even there I have found a chest measurement written as, "chest measurement when folded." Now what does that tell you? If you lie down and flatten out your breasts it might fit?

Re: Too many returns

NC Bandwagon — Tue, 03 Nov 2015 04:52:59 GMT

Hello, Mr peabody and welcome.

Sorry that happened to you. It's not just you. Quite a few people on this forum have said that the clothes from QVC didn't fit them well. Hope you find something that works well for you.