topic Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page in Suggestion Box

There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Lovethesea — Mon, 02 Nov 2015 01:32:18 GMT

On several occasions during the past few weeks, when I have been logged in and have attempted to post a reply and have hit the post button, I've been taken instead to the sign in page. After making 2-3 attempts to sign in that repeatedly required my password and that didn't take, I have then closed out of QVC and reentered the website. Just now, this problem occured again and rather than closing out of QVC, I went back to forums and found that I was, in fact, signed in!!!

Please, QVC, fix this problem. TIA.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Reba055 — Mon, 02 Nov 2015 01:41:06 GMT

It happens to me all the time. Pages still jumping. I have to edit posts all the time because it looks fine but when I post it will duplicate words. Also because it's so jumpy it doesn't keep up with my typing. It's so annoying!!

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Paulette-QVC — Mon, 02 Nov 2015 02:11:10 GMT

@Lovethesea

I have forward your issue to the proper department to review the issue. We will work to get this correct as soon as possible. Thank you.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Lovethesea — Mon, 02 Nov 2015 02:20:17 GMT

@Paulette-QVC wrote:
@Lovethesea

I have forward your issue to the proper department to review the issue. We will work to get this correct as soon as possible. Thank you.

@Paulette-QVC Thank you so much for your prompt attention. It is greatly appreciated.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

wildcat fan — Mon, 02 Nov 2015 02:50:35 GMT

This has been happening to me too for quite some time.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

febe1 — Mon, 02 Nov 2015 05:23:45 GMT

@Lovethesea wrote:
On several occasions during the past few weeks, when I e ecomhave been logged in and have attempted to post a reply and have hit the post button, I've been taken instead to the sign in page. After making 2-3 attempts to sign in that repeatedly required my password and that didn't take, I have then closed out of QVC and reentered the website. Just now, this problem occured again and rather than closing out of QVC, I went back to forums and found that I was, in fact, signed in!!!

Please, QVC, fix this problem. TIA.

Same here. There's so many quirks in the site, I've just become used to working my way out of them and being annoyed. 8)

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

KailaS — Mon, 02 Nov 2015 10:42:21 GMT

I never knew what posters meant when they posted this complaint-- but I do now. I have lost two posts this morning. I keep being taken back to the login page, which seems to go in circles. But I am already signed in. I am on an iPad. And the pages seem to be jumping more too.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

dooBdoo — Mon, 02 Nov 2015 13:47:24 GMT

This is a problem I haven't encountered. It would be beneficial to let the moderators know your device type, which browser (and browser version), and which version of the operating system, since there's so much variety.

I wish they'd add a feature to report technical problems, asking for those pertinent details, to make it easier for everyone.

I've been using an iMac (OS X 10.11.1), Firefox (41.0.2), Chrome (46.0.2490.80), and also Safari on my iPad 3 and iPhone 5 (iOS 9.1). Also, I clear browser cookies/cache at least once a day. Sorry to read about this problem -- I hope the @QVC_Team can help.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Eva-QVC — Mon, 02 Nov 2015 14:48:29 GMT

Good Moday morning @Lovethesea, @KailaS, @febe1, @wildcat fan, @dooBdoo!

Thank you for reporting this. We were able to replicate it and fix it. Please let us know if you have any problems with it.

Thanks!

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

curlywhitedog — Mon, 02 Nov 2015 14:49:27 GMT

I can't even count the nimber of times this has happened to me and it's exasperating. I don't know why QVC can't let us just stay signed in. It's not like we don't leave the site to do other things, surely they don't assume we're on the board all day/every day and just how much inactivity time goes by before they kick us off anyway? Can I make my bed or throw in a load of wash or perhaps even do both? Either let us stay signed in QVC, or figure out a way around this problem.

Maria

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

apple1964 — Mon, 02 Nov 2015 15:17:04 GMT

Also please address the problem on how long it takes to go from the forum to ordering something and yes to replying to a thread. Sometime it spins for 10 minutes before I can reply to a thread or do other things on this website. Thanks in advance apple 1964.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Lovethesea — Mon, 02 Nov 2015 15:53:36 GMT

@Eva-QVC wrote:
Good Moday morning @Lovethesea, @KailaS, @febe1, @wildcat fan, @dooBdoo!

Thank you for reporting this. We were able to replicate it and fix it. Please let us know if you have any problems with it.

Thanks!

@Eva-QVC Thank you so much for your prompt attention to this problem!

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Carol08 — Mon, 02 Nov 2015 16:35:15 GMT

test

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Carol08 — Mon, 02 Nov 2015 16:36:22 GMT

This is happening to me, also. I keep signing in, but nothing happens. I can't get on the forums. I have to send a "test" comment, to see if I can post.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Lovethesea — Mon, 02 Nov 2015 17:21:18 GMT

@Carol08 wrote:
This is happening to me, also. I keep signing in, but nothing happens. I can't get on the forums. I have to send a "test" comment, to see if I can post.

I would suggest that you return to forums from the sign in page and see if you are signed in. However, Eva-QVC in post #9 above wrote: We were able to replicate it and fix it. Please let us know if you have any problems with it.
... So, this problem is resolved.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

Shawnie — Tue, 03 Nov 2015 01:40:17 GMT

yes, it has been happening to me for weeks. in order to post i need to sign in first, then post. if i havent signed in and post it will fling me out to a never fulfilled sign in page from hell. After loosing multiple brilliant posts i have learned to sign in before i even start reading the forum.

and i agree it is frustrating how often it requires me to sign in. please fix that too.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

DJP — Tue, 03 Nov 2015 01:44:18 GMT

I thought I was the only one having this problem. Just writing this to test it out.

Re: There is a Problem with Posting While Being Logged In and Being Sent to Sign In Page

qvcaddition — Wed, 04 Nov 2015 16:04:46 GMT

I have reported this for so many months to CS by phone, and they always say, they will notify the powers that be, but nothing ever gets done. The online gets worse and worse. I wonder who they have doing tech work, someone cheap?