topic Re: cracking NBT jar in WEN

cracking NBT jar

jaxs mom — Fri, 28 Aug 2015 17:25:42 GMT

Has anyone else had issues with the plastic jar the NBT comes in cracking? Mine has developed a lot of cracks, two of which are at least half the height of the jar. Some of them are just a series of small cracks. For the price of this stuff, it makes me really reluctant to buy anymore. I didn't return it because I got it in a kit and would have to return the fragrance also. I have not dropped it or damaged it in any way. It didn't arrive cracked, but I noticed them start to show up when I would pick up the jar to use it and then they just multiplied. I thought about transferring the lotion into another jar but instead decided to just use it up quickly so I've been slathering it on.

Re: cracking NBT jar

Suz585 — Fri, 28 Aug 2015 17:28:12 GMT

ALL of my jars do this. The last 3 I purchased from ChazDean.com (rather than the Q) did the same thing. I don't feel the cracks compromise the 6/13 NBT. I believe the cracks are on the outer jar, not inner nor all the way thru. My jars arrived without cracks, then with daily use, the cracks start to show. I don't know why the jars crack, but I'm glad it's not just me (thought I was super strong and didn't know it).

Re: cracking NBT jar

vermint — Fri, 28 Aug 2015 17:28:52 GMT

Other than the jar just being defective, the only thing I can think of is are you maybe screwing down the lid too tightly? Maybe you don't know your own strength, lol!

Re: cracking NBT jar

jaxs mom — Fri, 28 Aug 2015 17:29:44 GMT

Oh wow, so it's not just me. I noticed it over a month ago and was reluctant to post about.

Re: cracking NBT jar

jaxs mom — Fri, 28 Aug 2015 17:31:25 GMT

@vermint wrote:
Other than the jar just being defective, the only thing I can think of is are you maybe screwing down the lid too tightly? Maybe you don't know your own strength, lol!

No I don't think I'm tightening it too much, I've never had it happen on any other plastic lotion jars like the Josie Maran argan butter ones. I'm not a body builder or anything lol.

Re: cracking NBT jar

Suz585 — Fri, 28 Aug 2015 17:38:09 GMT

@vermint wrote:
Other than the jar just being defective, the only thing I can think of is are you maybe screwing down the lid too tightly? Maybe you don't know your own strength, lol!

The first time this happened, I thought that might be the case. Then it happened with the next 3 jars and I was careful with the jar. I believe it's the plastic jar.

Re: cracking NBT jar

sonechko — Fri, 28 Aug 2015 18:00:05 GMT

No good. The air is constantly getting inside, and from all the sides in addition. My jar does not do this. If it would, I would immediately transfer the contents into another, well washed/dried, and preferably GLASS jar.

This NBT stuff is very expensive to be exposed to the air likes, through the cracks and start spoiling before it's time.

Re: cracking NBT jar

geezerette — Fri, 28 Aug 2015 19:39:54 GMT

One of mine did crack--after I dropped the jar on the bathroom tile floor. But even then, it only had one crack and not nearly as noticeable as the large one in your photos, more like the smaller ones.

Re: cracking NBT jar

jaxs mom — Fri, 28 Aug 2015 19:39:59 GMT

@sonechko wrote:
No good. The air is constantly getting inside, and from all the sides in addition. My jar does not do this. If it would, I would immediately transfer the contents into another, well washed/dried, and preferably GLASS jar.

This NBT stuff is very expensive to be exposed to the air likes, through the cracks and start spoiling before it's time.

From looking at the jar, it's got double wall construction. None of the cracks are visible inside the jar so the lotion isn't being exposed to more air than is already in the jar in the first place. Having said that, I don't have this problem with cheap drugstore products and I don't expect such poor packaging when the stuff is 80 bucks a jar IE 10 dollars an oz at retail.

Re: cracking NBT jar

vacc — Fri, 28 Aug 2015 20:19:42 GMT

Just wanted to raise my hand and say that this has happened to the two jars I have purchased from QVC also. I really wish that Chaz would consider packaging this in some other type of container. I don't think it hurts the integrity of the product, but as everyone else has pointed out for the price, it would be nice to have a container that didn't crack.

Re: cracking NBT jar

bruingirl — Fri, 28 Aug 2015 22:37:09 GMT

Hi Everyone,

Just wanted to share some information...Chaz and Team WEN are aware of the issue and have resolved it with the manufacturer. Since only the outer shell is at issue, the product in all cases should be just fine. Also, anyone with concerns can contact Chaz's customer service any time.

bruingirl

Re: cracking NBT jar

Kjelle — Fri, 28 Aug 2015 22:38:02 GMT

Thanks for alerting all of us who are about to try NBT for the first time with 319. I also notice with the 8oz Remoist jars that I often tighten and go past where it wants me to and it clicks. It never cracked but apparently this one would. Never had either of these issues with the 4oz Remoist jar. It seems these cracks will appear almost no matter what. We'll have to be really careful.

Re: cracking NBT jar

aprimo — Sun, 30 Aug 2015 01:41:14 GMT

That happened to me once when I dropped the jar on the floor. It was a pretty long crack. I was worried at first and considered transferring it to a new jar. But then I realized that the jar had an inner liner that was just fine.

Thanks Bruingirl for letting us know that Chaz's team is aware and has fixed the problem.

Re: cracking NBT jar

HappyDaze — Sun, 30 Aug 2015 02:57:51 GMT

That is really strange!

Re: cracking NBT jar

ANewHue — Sun, 30 Aug 2015 03:46:44 GMT

I don't remember if I had it in the past but the one I'm using now definitely has a few cracks in it.

Re: cracking NBT jar

Drythe — Sun, 30 Aug 2015 23:54:55 GMT

The outer shell of my first jar cracked when I dropped it on the tile floor. So far all has been well with the second and so on ......

If you have had several crack I would call the Customer Service # on the jar and let them know of the problem.