topic Re: Having Issues With delivery... in WEN

Having Issues With delivery...

77yangya — Sat, 22 Mar 2025 18:08:29 GMT

I made a few purchases on Chaz's site like I usually do but he switched to something called ...uniuni. I called, the person barely spoke English, lied to me and hung up on me. He kept "harumphing" and getting annoyed at my questions about my orders. He said it has to go through customs. Hello? Something I bought in the US? I tracked it and it's only a few miles from me but no gots. I Googled them and saw on Reddit that this entity is the pits. I can't believe it. I feel like I've been thrown to the wolves. I never got a heads up, I had to email them a few times to get help on how to track, the site's a mess. So I won't be buying from him anymore. If it doesn't come to the Q I'll use another brand. I'm very disappointed. I asked the mail man if he ever heard of them he did not. I never heard of them. Maybe Chaz is starting global shipping. I love how QVC gives you a boat load of choices of shipping. Chaz did not. I don't take it personal I just take it as I do not want to baby sit orders. The Q gets it to me in two days. I choose the shipping method. Wow. I was wondering if anyone else had this issue.

Re: Having Issues With delivery...

World Traveler — Sat, 22 Mar 2025 18:23:43 GMT

@77yangya. So sorry to hear about your delivery situation. Never heard of Uniuni.

I frequently order from Chaz directly for things QVC doesn't carry. I have never had the problem you are describing. One time last year I got someone else's order, and when his Customer Service explained why/how that happened, I totally understood,but that's nothing like what occurred to you.

Getting things from California to the Pacific Northwest is almost always a straight shot with quick delivery.

Sorry to hear you might not be using WEN anymore if you can't get what you want on QVC. You have always been a big proponent of Chaz and his products. Please keep us advised of any updates on the shipping you find out about, and if/when you decide to go with another brand. I would miss you.

Re: Having Issues With delivery...

Tori3569 — Sat, 22 Mar 2025 18:21:26 GMT

I'm not a Wen fan but here's info from their website. No international shipping, uses UPS, tracking via a link in a confirmation text. Doesn't sound anything like what you've described.

Re: Having Issues With delivery...

Desertdi — Sat, 22 Mar 2025 18:22:21 GMT

WEN customer service phone number:

888.670.3756

Re: Having Issues With delivery...

77yangya — Sat, 22 Mar 2025 18:38:43 GMT

Thank you, World Traveler. Yes, I feel terrible about it. I actually bought three items two went to UNI and one went UPS. There was NO choice of shipping on check out. I cannot believe this. I never got an email when these went out. I don't get it, they usually are great but somehow someone must have dropped the ball. I emailed them three times. Finally I got hyper links to track. I don't get it, I always got fabulous customer service from them. I just don't get it. I just don't want to be bothered baby sitting orders. I was hoping for the color glossing that Chaz promised for fall of 2024 but it never happened. I mean, that's another issue and could be anything but I found out UNIUNI is global or from Canada I think. I made out tickets, talked to chat bots I spoke with a rep and had to wait half an hour to get one and he was rude and hung up on me. I'm in the NY Metro area so I understand that Chaz's orders take longer but this UNI is the pits. The site is a mess and they don't give an out for delivery they only give ETA. I'll still buy Wen but only from the Q.

Re: Having Issues With delivery...

World Traveler — Sat, 22 Mar 2025 18:45:47 GMT

@77yangya Sounds like a real mess. I don't get it either.

Do you still post on the Facebook page for Chaz that is designated for special friends? The one where we get direct answers from Chaz's assistants? If so, that may be a way to find out if this is a permanent situation or not. It would be better if the post came from you and not me or someone else.

Re: Having Issues With delivery...

Tori3569 — Sat, 22 Mar 2025 18:46:20 GMT

@77yangya wrote:
Thank you, World Traveler. Yes, I feel terrible about it. I actually bought three items two went to UNI and one went UPS. There was NO choice of shipping on check out. I cannot believe this. I never got an email when these went out. I don't get it, they usually are great but somehow someone must have dropped the ball. I emailed them three times. Finally I got hyper links to track. I don't get it, I always got fabulous customer service from them. I just don't get it. I just don't want to be bothered baby sitting orders. I was hoping for the color glossing that Chaz promised for fall of 2024 but it never happened. I mean, that's another issue and could be anything but I found out UNIUNI is global or from Canada I think. I made out tickets, talked to chat bots I spoke with a rep and had to wait half an hour to get one and he was rude and hung up on me. I'm in the NY Metro area so I understand that Chaz's orders take longer but this UNI is the pits. The site is a mess and they don't give an out for delivery they only give ETA. I'll still buy Wen but only from the Q.

Something's wrong with this who,e situation. Are you sure you purchased from Chaz' actual site and not something else you clicked on? It doesn't add up in light of the info I posted. No international and they use UPS.

Re: Having Issues With delivery...

77yangya — Sat, 22 Mar 2025 18:56:53 GMT

I've been using Chaz's site for 16 years. I think I know the site. As far as them sending an email when items went out they did do that. I still had a huge hassle finding it on this UNI.

Re: Having Issues With delivery...

77yangya — Sat, 22 Mar 2025 18:57:49 GMT

I forgot to mention that they TOLD me that they are using this entity now. It's up to logistics probably

Re: Having Issues With delivery...

World Traveler — Sat, 22 Mar 2025 19:03:32 GMT

@77yangya wrote:
I forgot to mention that they TOLD me that they are using this entity now. It's up to logistics probably

@77yangya Oh, got it. So this is an on-purpose thing they did. Doesn't sound like anyone has a choice, but it has to be very, very recent, as I have always gotten my purchases by UPS from them. FedEx was used on a couple of occasions.

Re: Having Issues With delivery...

77yangya — Sat, 22 Mar 2025 19:03:52 GMT

What I meant to say is that they did let me know when these order went out. Again...one went UPS the other two went UNI. They didn't send me a tracking number. I had to ask twice because the one time being unfamiliar with UNI the UNI site is just a mess so it was hard to navigate. They then sent me hyper links now I can track.

World Traveler, thank you for understanding. My husband said next time just call if you're gonna place orders and make sure it goes out the right way and by the way OP, they were using FedEx not UPS.

Re: Having Issues With delivery...

77yangya — Sat, 22 Mar 2025 19:07:55 GMT

Yes, this just happend, I placed the orders I think on the 14th of March. I always had stellar treatment but the workers do what they're told and no I had no choice for shipping. I thought it seemed a bit too low because FedEx was the currant way they did it and it was a bit high but I would get it in good time. I think it's a logistics thing. I mean this UNIUNI doesn't even give a delivery date. Only ETA. On a social media site it's loaded with complaints about this UNI.

Anyway, thank you for understanding, World Traveler...XXOO

Re: Having Issues With delivery...

77yangya — Sun, 23 Mar 2025 14:16:27 GMT

UPDATE.....today is Sunday and I checked the status. It said out for delivery and I got it. The other order is lagging behind because like I said I ordered it after the one I got because of availability.

Now. I think UNIUNI is just a learning curve and I think I may have jumped the gun and yes trust is hard to come by. UNI was founded in 2019 I think and that's not very long.

I do believe if Chaz is using them and he is, they must be okay. If I shook anyone up I apologize. You can use UNIUNI with confidence. It's gonna take getting used to. They are global so they are what I would consider extremely full blown and the site is very busy. You must read it carefully and I was lacking in this. I'm so used to Fedex and UPS. I had to teach myself how to use this new entity.

I'm hoping and pretty confident that the other package will reach me. Now for the good news...I just got the new Southern Magnolia in the styling creme and although I already took a shower but put my hair up in a bonnet I raked a bit through my dry hair and WOW. Smells fabulous and gave hydration and no weighting down. Again....if I shook anyone up I'm sorry.

Re: Having Issues With delivery...

World Traveler — Sun, 23 Mar 2025 14:28:11 GMT

@77yangya Hooray! So good to see the usual happy, positive, and pro-WEN person I have come to enjoy so much!

Also, I really appreciate you taking the time to get back to all of us about UNIUNI. And you are correct about "if Chaz is using them," then they must be okay.

Thanks for letting us have your continuing thoughts on the new Spring Southern Magnolia.

Re: Having Issues With delivery...

lynnie61 — Sun, 23 Mar 2025 14:41:54 GMT

@77yangya Glad you got your items. In todays world 9 days CA to NYC may now be the new normal. I just received some from QVC Ontario, California to PA, 19 days, one was a Wen item.

Re: Having Issues With delivery...

77yangya — Mon, 24 Mar 2025 08:51:02 GMT

Thank you....you guys are great for understanding. Yes, it will take some time because I'm far from CA. My other package is almost here so yeah, UNI is okay.

World Traveler....thank you for your kind words and OP too.

I'm just a worrier....uh....

love you guys, thank you. XXOO