topic Re: Auto-Delivery Gallon Cancelled! in WEN

Auto-Delivery Gallon Cancelled!

w84WEN — Fri, 17 Dec 2021 15:12:04 GMT

Did anyone else get the email that their Wen auto-delivery gallon was cancelled? I ordered the Summer Mango Coconut on auto-ship anticipating that second one as a Christmas gift. Why does the Q push these options if they cannot fulfill them? I would've gladly ordered two single shipments had I have known.

Re: Auto-Delivery Gallon Cancelled!

kitcat51 — Fri, 17 Dec 2021 15:35:42 GMT

Blame Wen not Q...Q offers what Wen promises to supply to customers.

Re: Auto-Delivery Gallon Cancelled!

Venezia — Fri, 17 Dec 2021 16:31:55 GMT

I just went to the WEN website and found you now have to log in to even browse the products. What's up with that? I don't know of any other company that makes you register and sign in before you can shop.

Re: Auto-Delivery Gallon Cancelled!

geezerette — Fri, 17 Dec 2021 16:37:46 GMT

@Venezia wrote:
I just went to the WEN website and found you now have to log in to even browse the products. What's up with that? I don't know of any other company that makes you register and sign in before you can shop.

@Venezia

That's odd. I can browse the products without registering or logging in.

Re: Auto-Delivery Gallon Cancelled!

quadmimi — Fri, 17 Dec 2021 18:28:10 GMT

No issues getting on the new Wen website...It's wonderful!

Also the Q does control the auto ships, it has happened before..very frustrating, it happens with other auto ships here also..

Re: Auto-Delivery Gallon Cancelled!

geezerette — Fri, 17 Dec 2021 18:57:55 GMT

I got both my second gallon auto-deliveries. One was a seasonal (not summer).

I had read that several others had their seasonal a-d's cancelled, although I don't think they were the gallons. And that was QVC's fault, as Chaz explained on his social media.

Re: Auto-Delivery Gallon Cancelled!

RespectLife — Fri, 17 Dec 2021 19:39:59 GMT

Aww, that's a shame! I'm so sorry to hear of AD cancellations!

@geezerette

Why was it Q fault, what did Chaz say?

(I don't do Social Media except this)

Re: Auto-Delivery Gallon Cancelled!

geezerette — Fri, 17 Dec 2021 20:41:39 GMT

@RespectLife wrote:
Aww, that's a shame! I'm so sorry to hear of AD cancellations!

@geezerette

Why was it Q fault, what did Chaz say?

(I don't do Social Media except this)

@RespectLife

Quite honestly it was a while ago, during the summer or fall I think, and I don't remember the details. Something to the effect that the Q has to give WEN a purchase order a certain amount of time before WEN can ship their products to QVC. He reminded them a few times, but they didn't get the orders in on time. There was more to it after that that I can't remember. I think some people's orders were delayed and others were outright canceled.

Maybe someone that has a better memory than I do can fill in the blanks!🤷‍♀️

Re: Auto-Delivery Gallon Cancelled!

riley1 — Fri, 17 Dec 2021 21:36:08 GMT

@Venezia - I was just on the new Wen site - you do not have to log in to browse.

Re: Auto-Delivery Gallon Cancelled!

riley1 — Fri, 17 Dec 2021 21:39:27 GMT

@kitcat51 - actually Q controls this. They are supposed to give Wen a tally of products ordered. And, what makes it bad is when people decide to change the scent for their second shipment - it isn't allowed but does happen.

Re: Auto-Delivery Gallon Cancelled!

kitcat51 — Fri, 17 Dec 2021 22:08:43 GMT

@riley1 wrote:
@kitcat51 - actually Q controls this. They are supposed to give Wen a tally of products ordered. And, what makes it bad is when people decide to change the scent for their second shipment - it isn't allowed but does happen.

They have a contract & Wen knows the terms...Q can't whip the formula up in their warehouse, it's Wen responsibility & if they can't meet it, stop offering it.

Re: Auto-Delivery Gallon Cancelled!

Venezia — Fri, 17 Dec 2021 22:15:51 GMT

@riley1 @geezerette - It's odd because I've had this happen before, that I've had to log in to even look at the products and then a week or so later, I didn't.

I've ordered from there before, so it's not a problem, but sometimes you just want to look to see what's new. I'll try again later.

ETA: I think it's because he changed the name of the website and I was using the old address. I just got in with the new name. Thanks!

Re: Auto-Delivery Gallon Cancelled!

geezerette — Fri, 17 Dec 2021 22:18:14 GMT

@kitcat51 wrote:
@riley1 wrote:
@kitcat51 - actually Q controls this. They are supposed to give Wen a tally of products ordered. And, what makes it bad is when people decide to change the scent for their second shipment - it isn't allowed but does happen.
They have a contract & Wen knows the terms...Q can't whip the formula up in their warehouse, it's Wen responsibility & if they can't meet it, stop offering it.

That was never the problem.

Re: Auto-Delivery Gallon Cancelled!

quadmimi — Sat, 18 Dec 2021 00:55:57 GMT

@geezerette wrote:
@RespectLife wrote:
Aww, that's a shame! I'm so sorry to hear of AD cancellations!

@geezerette

Why was it Q fault, what did Chaz say?

(I don't do Social Media except this)
@RespectLife

Quite honestly it was a while ago, during the summer or fall I think, and I don't remember the details. Something to the effect that the Q has to give WEN a purchase order a certain amount of time before WEN can ship their products to QVC. He reminded them a few times, but they didn't get the orders in on time. There was more to it after that that I can't remember. I think some people's orders were delayed and others were outright canceled.

Maybe someone that has a better memory than I do can fill in the blanks!🤷‍♀️

@geezerette

There was problem that the Summer Honey Peach was holding up the auto ship

Chaz let it be known they "did" ship the product to the Q...I was one of the folks.

I also emailed Chaz's CS, they also stated that the Q had the correct amount of the product to ship, once it leaves there facililty they have no control over what the Q does..(for this issue) ...I have had the Q cancel some of my other auto ships also.

(not just Wen)...