topic Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18 in WEN

My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Mon, 09 Jul 2018 12:45:43 GMT

I had a wonderful time at the salon on Saturday, and was able to ask several questions. I thought you Wenners would like to know Chaz’s answers, since some of you were the ones who asked me to pass on the questions to him.

I also posted a few photos of the outside salon area, which is really nice. Chaz referred to it as a Pergola. I had a couple of more shots of that area, but I'm getting an error message saying the files are too big. I will keep trying.

Then there is a photo of the inside of one of the bungalows that has been renovated. It is really pretty inside, lots of skylights!

What TSV, one-day-only, new product will you be bring to us in September?

Bella Spirit Indigo, launching September 1 on QVC. He had his staff use it on me. It has rice, proteins, no gluten, no soy, no nuts, and works up into a purple froth. It gives your hair a cooler look. The model Jack has been using it since April. You need to use cool water to rinse out; although, since I don’t color my hair, my understanding is that I don’t need to use cool water. Leave it in just the same as when you are washing/cleansing. One person left it in 20 minutes and loved it. On Jack, they intentionally put it in and put him under the dryer so that it would stay a little purple, which Jack loved. Use it every time you wash, or every other time you wash. It may last more than one cleanse. You can sleep with it on overnight, if you want to try that.

Since the Indigo is new, will you have a one-day only or some special? “I think so, but I don’t know. With them (QVC) I don’t know; they change it by the day.” There will be a 32-ounce of the Indigo. There is also the traditional Bella Spirit, which is without the lavender component to it, as I understand it. The scent is lavender, cucumber, and eucalyptus, which is Chaz’s signature scent. It is created to tone down the brassiness of all hair colors, including my gray hair. And it also brightens up your hair, making it radiate!

The TSV is scheduled for Saturday, September 1. That is IF he has met it quota from June. Some presentations in June he exceeded the quota and others he did not meet the quota. All in all, it balanced out for the good. He won’t know for sure until he gets the report from QVC next week. If his quotas are good, he will be back to having weekends for presentations. “If you don’t reach your goals, you don’t get the weekend presentations.”

So, assuming he does get to have the TSV, then it will be a three-pack. It will include a 32-ounce of the classics, 4-ounce treatment oil from classic, 4-ounce remoist that matches the classic chosen, PLUS a 16-ounce of the new Fall apple product. Guess that makes it a four-pack, but he did call it a three-pack. The name of the product has been changed from Fall Apple Harvest to Fall Fresh Apple, because he felt that FAH might be reminiscent to many people of the Fall Apple Spice name.

The auto delivery of the TSV will come out also in winter and in spring. He THINKS, but is not sure, that it will cost around $69.96. He does not know what the offering will be in Spring with this hoped-for TSV, because his new Spring product isn't even done yet. Although I didn't ask, I would assume the new Winter product will be the December shipment on this auto-delivery TSV.

The new winter product is called Winter White Forest, and he said it is similar to vanilla mint, but no chocolate; more like a pine, vanilla, evergreen smell, warm and rich. When he told me about it at a prior time I was there, he said it had spearmint, peppermint, vanilla, and sandalwood in it.

What are you working on for the future? He is working on a day and night cream for the Bella Spirit line. It will be strictly for the face, as opposed to the body cream, which you can put on the face and body. It will have Vitamin K and Arnica. When I asked what else was in it, he said he didn’t want to say because it is far enough away from being ready that he doesn’t want other people to know the ingredients and then “rip me off.” So he is keeping the details to himself for now. Cooper and Joanne have been using this new cream on one side of their face and he can see the difference.

I told him that @ANewHue said she is “floating” after having the chance to talk with you on QVC! He said to tell you “thank you!”

You once talked about using 613 as a face mask. Is it best to use it undiluted, just straight from the bottle? How long should it be left on the face? Can you do it with the classic and seasonals or is the 613 more effective? Use it undiluted, rub it directly on your face, straight. He wets his skin with the Clarisonic and uses it twice to ensure the face is clean. You can use the seasonals the same way, but he likes to use 613 because it is dense/thick.

Would you consider having the seasonal Ultra Nourishing Body Treatments as an offering in a set? Three winter NBTs; three spring NBTs; three fall NBTs, etc. No, because it would cost too much for all three, probably around $200 for a set; and couldn’t do it for much less. He does not think people would spend that for having the three. That would be a total of 48 ounces, and the price point would isolate too many people from being able to buy it.

What is the difference between the boar bristle brushes and your new paddle/sculpting brushes? Who would benefit from the boar bristle and who would benefit more from the paddle/sculpting brushes? He said there are different uses for each of the brushes. The sculpting brush is more for the flat/vertical/beach waves; the round ones for blowouts…to smooth. Both type of brushes give you shine. The boar bristles will grab more hair.

Re-Moist: Would you use it on hair that tends to be oily? He said yes, that it won’t make the hair more oily; it helps strengthen and repair the hair.

Is it better to remoist before or after coloring your hair? He said before and after if you are going to color your hair. He mentioned that because your hair is probably more porous before the color, the remoist would be beneficial. And he wants you to do it after to help lock and seal your color.

You offered some of the summer products during spring. Is that a trend for things to come? Will you continue to do that? For instance, during summer, will you be offering some Fall items prior to September? Same with early release of winter products. Is that a sign of things to come in the future, like offering ALL products any time of the year? He is trying to make it a trend to overlap seasons. He thought come September 1st that he would be able to still offer the summer products along with the Fall, but QVC changed that. He pushed for it, but they didn’t go for it. I asked if it was his goal to make them all available year-round; he said no. He did say, however, that he is starting to eliminate the season name in his candles and fragrances, because he doesn’t want people to think they can only use those two items in their season; he wants people to use them year-round.

Have you thought about creating a body scrub now that you have done the lip scrub?from @Gussie2007 He is working on it.

Is it better to use the regular body wash with a loofah for body exfoliating by @riley1? Yes, that’s what he does. At this point he does not have the body scrub, so yes, use the body wash with a loofah.

@Suz585 feels Tea Tree is the holy grail for a healthy scalp and hair growth. But, she has Celiac Disease and is Gluten free. Which formula do you recommend to use instead of TT for hair growth and a healthy scalp? Have you ever considered creating a Gluten Free Tea Tree cleanser? He said you can use WEN Men.

If a presentation of yours is a re-run, originally done on QVC and repeated on QVC2, do the sales on the repeated show count towards your quota? It does for sales, but from what I understand, it sounds like it doesn’t for quotas.

I mentioned that there are three seasonals that have been discontinued on QVC, but still available on his website: Ginger Pumpkin, Vanilla Mint, and Mango Coconut. The first two, even though discontinued had body creams made. But there is no Mango Coconut cream. Will he be doing that? He talks like it was made, but just not available, that he is not involved in the ordering of the product. I did check with his reception area, but it my impression from what they said to me that it was never made. I would think he would do that because Mango Coconut is a big seller; his sister’s and my favorite! Enough reason right there to do it! Ha! I don’t see it on his website, like I see the other two.

Will you be coming out with different colors for the lip balm…..darker or red? At this point, he is not working on it.

Are there any products that counteract each other? In other words, you have products that plump up the hair strands. Is there a product of yours that you would not want someone to use with the plumping product to ensure they don’t cancel each other out? “No, not really. Maybe with the dry oil, you don’t want to use too much with products that are to plump up your hair, because it is meant to smooth the hair down.”

Since you use human products, like the replenishing treatment mist and oils on your Angels, can one use WEN Pets on humans? “Yes, you absolutely could! The ph level is higher on the pet product and they contain more essential oils. But someone with really dry, coarse, frizzy hair, would find the extra oils in the pet cleansing conditioner good.” I thought he also said he knew someone who did that, but I didn't verify that.

Will there ever be a body wash in seasonal scents? Probably not because he already has so many products in seasonals. And there isn’t enough time when he does presentations to add another product in the line, especially when the CC has everything already in it that he would put in a body wash. He doesn’t want to create a product that probably won’t get air time on QVC.

I mentioned that @Suz585 loves the fragrance LOVE, and that she understands Chaz said he would not be doing anything other than the fragrance and the body cream. She says the fragrance is AMAZING and really, really, really wants it in the cleanser. Others would like it not only in the CC, but the replenishing treatment mist and the oil too. Any possibility that will happen? “Not at this time. The next step is the candle. The candles are coming in September.”

I told him that @Drythe would love Volumizing Texture Mist/Spray (VTM) with a few of the seasonals, and that she likes lilac. He said there is not enough time to get it made, and present it in the three months for the season. He really appreciates that everyone loves and wants it. He said to just use the 319 with the season/scent you love and custom make it. That’s what he does.

Will there be mini oil collection kits? No, probably not. The oils are very expensive and hard to do in smaller amounts, and make the price accessible for everyone, which is what he tries to do. The same thing is true of the price of the mini fragrances. He has them on his website, but QVC doesn’t have them now because of the price point.

I asked if there will be more Men’s WEN kits. “QVC does not give any airtime to the Men’s products.” And that is the place where he sells the most; it’s the #1 place for selling his products. So at this time, no Men’s kits are expected.

How about travel packets of seasonal cleansers? “Again, it’s too short a season to go thru the production of the product and too short of a time to sell it.” He’s not saying no, he just can’t foresee it now when the seasons are so short. My thinking is that if QVC will let him combine seasons again, like they did for the spring and summer, maybe he can see more of a reason to do it.

I told him that @Suz585 wanted me to ask him how the dry oil with SPF is coming along? “Looks like it will be next year. It’s all he has been using last summer and this summer. He even used it in Las Vegas and he didn’t burn, which he would normally does. The clinicals have been done on it and the SPF will be 20. It said it has been recommended to stay at 20, as going over 20 is actually doing damage to your skin. He was outside for four hours in Vegas and only reapplied it when he came out of the pool. He has Vitamin K and Arnica in it and he said it is amazing. The SPF product will be a little heavier than the dry oil is now because of the sunscreen in it, but he does not consider it a “heavy” oil, just not as light as the dry oil is on your skin now.

What about seasonal sunscreen; is that something you would do? No…again, because of the shortness of the season.

Have you thought about doing a WEN hair coloring kit? He knows that it would make sense for him to have that to sell, but he doesn’t have the “connections” to make it happen.

How about supersizing the 319/613 replenishing treatment mist? He does by offering the trios. But if you want a larger bottle (16 or 32 ounce), he said you can only spray out so much, and my guess is that using the larger bottle wouldn’t be practical.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

Drythe — Sun, 08 Jul 2018 04:52:42 GMT

Thank you SO much for posting this! I’m living vicariously through your visits.

Thanks for answering the question about the VTM. Do you think he was saying use the 319 VTM and add SHL perfume to it?

I ordered the 316 VTM from his web site, thank you for the tip, I had no idea it was available. Can’t wait for it to arrive.

I know your hair is gorgeous! You work it!

Where is your next trip? I’ll be going back to Scotland in Sept & Oct.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

CAcableGirl2 — Sun, 08 Jul 2018 05:07:33 GMT

@World Traveler Thank you for posting this. I know it must take a lot of time, and I just want you to know that I appreciate you asking the questions, taking notes, and then typing all the questions and his responses.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

Suz585 — Sun, 08 Jul 2018 07:14:07 GMT

@World Traveler

Your hair cut looks GREAT!

You are awesome! Thanks sooo much for all the info!

What do you think of the indigo CC?

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

quadmimi — Sun, 08 Jul 2018 13:16:16 GMT

Great post @World Traveler sounds like a great visit & thanks to you for the questions & Chaz for answering..

I email the Q CS frequetly asking for Men's Wen kits, deals...It is hard to believe such a great CC gets nothing from the Q..If I could use just Men's Wen everyday I would love it, but have to mix in some other ODO or TSV's since the price is better..

I will keep up my request with the Q...

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

Greenqueen — Sun, 08 Jul 2018 13:20:09 GMT

@World Traveler

Great post! I don't see the picture with your new hair cut...do you have lighter hair? The reason I ask is if the Indigo CC has a purple base it'd be more for blonde and gray hair. Hope he makes a straight blue version for brown hair at some point.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

CoastalGal — Sun, 08 Jul 2018 14:13:09 GMT

@World Traveler That was awesome ~

i asked a question a while back about WEN pets on humans ~ glad I got a legit answer ~ I actually may try it on my hair ~ i have dry wavy coarser hair

It's a shame that he is so tied and limited by what QvC says he can do ~ where I feel if he did some of the others things he would still sell a lot on QVC

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

x Hedge — Sun, 08 Jul 2018 14:49:33 GMT

Thank You @World Traveler !

Your reports and photos following your visits with Chaz are always so enlightening.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

ANewHue — Sun, 08 Jul 2018 15:27:19 GMT

@worldtravler stayed up to the wee hours of the morning here to watch your periscope and enjoyed every minute of it. Your hair is gorgeous and by the way I don't believe how old you say you are. I love your visits and it's so cool that Chaz is so willing to participate in your interviews. Little disappointed the bcc want be offered in seasonals but I understand it. Excited to hear a face cream isvin the works. Thanks for including the pics of the salon is that the bungalow that had the fire. Thanks again and you look wenderful💜

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:00:38 GMT

YAAAAY! Was able to download one of the two that had files too big. The other one, which I still can't get onto this thread is just the surrounding area of the Pergola, so it is mainly the vegetation, trees, bushes. But this one, I wanted you to see the welcoming area to the Pergola.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:11:22 GMT

@Drythe wrote:
Thank you SO much for posting this! I’m living vicariously through your visits.

Thanks for answering the question about the VTM. Do you think he was saying use the 319 VTM and add SHL perfume to it?

I ordered the 316 VTM from his web site, thank you for the tip, I had no idea it was available. Can’t wait for it to arrive.

I know your hair is gorgeous! You work it!

Where is your next trip? I’ll be going back to Scotland in Sept & Oct.

@Drythe Oh, dear me! I didn't think to ask that. I know he usually talks about mixing the seasonal oils with 319 so you can custom make whatever you want. But I don't see putting the oils into the VTM, but maybe. I'm trying to think if that would work by mixing the perfume and the 319 VTM. Seems more likely than the oil. Please try it and see what happens.

@My next trip is a secret right now. It will be seven countries next summer, since I was recently in Japan and kind of want to stay home and take care of some things. I haven't even told the people on the Travel Forum. I am going to be a little bit like @Alter Ego and see if I can keep my mouth shut until I get there and then start posting. We'll see how well that works! LOL!

Lucky you, going to Scotland in September and October. That is a beautiful country and I have fond memories of my time there a couple of years ago. That is probably the country with the friendliest people I have met. They would come right up to me on the street and grab me by the arm to say "welcome to Scotland!" First of all, it scared the heck out of me....were they going to grab my bag? ha! And secondly, I must have been dressed like a tourist that day!

Please be sure to post your trip review on the Travel Forum. We all love hearing about other people's adventures, as it always gives others ideas for upcoming trip they want to take.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:13:41 GMT

@CAcableGirl2 wrote:
@World Traveler Thank you for posting this. I know it must take a lot of time, and I just want you to know that I appreciate you asking the questions, taking notes, and then typing all the questions and his responses.

@CAcableGirl2 You're welcome! Yes, it is time consuming, but I do it as much for me as I do for all of you. I am always learning about his products, even after three years of using WEN. I think he likes the opportunity to educate people, but he has admitted that answering my questions puts him behind on his schedule, so I try to be mindful of that.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:26:10 GMT

@Suz585 wrote:
@World Traveler
Your hair cut looks GREAT!
You are awesome! Thanks sooo much for all the info!
What do you think of the indigo CC?

@Suz585 Thank you!

It certainly is a different concept for me. I thought my hair looked good with all the WEN products, but the Indigo does give an added dimension to it. Not really sure I can describe it fully.

Although they were periscoping the product on my hair while at the sink, I didn't get to see how purple, then icy blue, it was until someone showed me that part of the segment on periscope.

It does make the hair appear more alive, with a bit more of a "brilliance" to it, if that makes any sense.

You all have to try it, that's for sure. It's not just for gray/silver hair. It is for all hair types and colors. It will take away any brassiness you may have in your hair, but like Chaz said when I questioned if my hair was brassy (no!)....afterall, I have been using WEN....it is not only for people with brassy problems, but by using it on hair that doesn't have that problem, that's when you really see a bit of extra "umph" (my words, not his!).

I hope he will have a model use half of it on one side of the head and the other side with their regular WEN product, without Indigo. That would be a good way to see the difference.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:27:17 GMT

@quadmimi wrote:
Great post @World Traveler sounds like a great visit & thanks to you for the questions & Chaz for answering..
I email the Q CS frequetly asking for Men's Wen kits, deals...It is hard to believe such a great CC gets nothing from the Q..If I could use just Men's Wen everyday I would love it, but have to mix in some other ODO or TSV's since the price is better..
I will keep up my request with the Q...

@quadmimi You're welcome! And yes, do that.....keep requesting it!

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:33:55 GMT

@Greenqueen wrote:
@World Traveler

Great post! I don't see the picture with your new hair cut...do you have lighter hair? The reason I ask is if the Indigo CC has a purple base it'd be more for blonde and gray hair. Hope he makes a straight blue version for brown hair at some point.

@Greenqueen The reason some are talking about how my hair looks is because my visit was periscoped for about one hour. People were able to see the Indigo on my hair while they were applying it and rinsing it out, and also while he did the haircut, and which products he used. At the end he took more photos that he wanted to put on social media, but I don't know if it is Instagram, Facebook, or where.

I understand the periscope segments stay up for 24 hours or more. If you have access, you can watch it by looking for a video with the words World Traveler in it.

They did a very short (30 seconds?) segment with me for Instagram, but since I don't have an account with Instagram, I don't know if it is up yet or when he plans to use it. They just asked me to talk about WEN and using Indigo. They did a still shot and a video. So maybe you can find my photo there. I asked for them to email the photo to me, and they said they would, but I have not received it yet.

My hair is silver. I do not color it. Since using WEN, natural highlights have come out.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

BExplorer — Sun, 08 Jul 2018 16:34:10 GMT

Thank you @World Traveler

for being so generous with your time to ask and post all of that information. Knowing what is coming up is so helpful in planning purchases! 😊

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:52:55 GMT

@CoastalGal wrote:
@World Traveler That was awesome ~

i asked a question a while back about WEN pets on humans ~ glad I got a legit answer ~ I actually may try it on my hair ~ i have dry wavy coarser hair

It's a shame that he is so tied and limited by what QvC says he can do ~ where I feel if he did some of the others things he would still sell a lot on QVC

@CoastalGal Well, to me it makes sense. If all the products are bio friendly and he uses no artificial fillers, etc., why wouldn't you be able to cross-use the products between animals and humans? So, I am glad that he answered the question fully. Sounds like your hair might benefit from trying it.

Although, I want to also say, he was in no way saying/pushing the use the WEN Pet as opposed to the what he creates for us. My question had more to do with my curiosity when you/others had brought it up as a possibility for use. That's when he said he knew someone who does use the WEN Pet cleansing conditioner for their hair. I got the impression that they use it a lot. And then he went on to explain WHY it can be good for some hair types.

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:54:00 GMT

@x Hedge wrote:
@Thank You @World Traveler !
Your reports and photos following your visits with Chaz are always so enlightening.

@x Hedge You're welcome! Glad I can contribute to this forum. I am taking one for the team, right?

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

77yangya — Sun, 08 Jul 2018 16:55:39 GMT

Hi World Traveler! What an amazing post!!!!! I cannot wait to try the new Apple and I JUST KNEW something was different with Jack's hair!!! It looked "darker" although it does not look color treated. THIS I CANNOT wait to try as I'm 97% platinum and lament every time I look in the mirror! ug! You reall DO ask him questions! I was and have been hoping for a Wen Men Replenishing Treatment Mist so I can spritz it all in my hair and the scent can surround me! Of course I've been hoping for Wen Men in the Ultra Nourishing Body Treatment too! Every dang time I'm in the shower with my Wen Men, I think, well, I'll use my RTM and NBT and then think, OH NO! There IS none!!! LOL!!!! I do have the parfume though and I'm happy for that. My Wen Men oil is running low so next time easy pay comes around, I must grab another! I oil my scalp three nights per week. I would LOVE to sleep in the hair mask but I sweat at night and wake up kind of icky so I would have to cleanse in the morning. I can't wait to try this Indigo thing. Jack has much more color in his hair than I do, so I'll definitely be getting that. The TSV with the new Apple, I would get that in Tea Tree. WOWEE! This all sounds GREAT! Yes, I would flip out too if I got to talk to Chaz. One time he was periscoping while I was on and he said my name and responded to my post! I could've melted! LOL! He's so sweet. What LOVELY pictures, World Traveler! His place is amazing, looks SO inviting! It sounds like so many wonderful things are coming down the pike!!!!! Thank you so very much for posting all this for us! I take it you're a touch typist too! This is OT but, in my area, since May/June, it's been hot and humid and my hair was frizzing some. I learned that I can use the paste, I have Wen Men and Sweet Almond Mint ones, on damp hair and dry. Knocks the frizz right out and tames nicely with PLENY of bounce! The extra oomphf is that the scent stays too, just a soft whiff now and then. Again, World Traveler, thank you for asking Chaz all the wonderful questions and posting it all for us! You're a doll!!!! XXXOOO

Re: My Visit to Chaz's Salon and Questions I Asked - 7/7/18

World Traveler — Sun, 08 Jul 2018 16:56:11 GMT

@BExplorer wrote:
Thank you @World Traveler
for being so generous with your time to ask and post all of that information. Knowing what is coming up is so helpful in planning purchases! 😊

@BExplorer Isn't that the truth! Planning ahead helps with the finances.

Actually, I was hoping there would be nothing but the new Bella Spirit Paste that I would purchase in September, because my cupboard is overflowing with WEN products. But now........