topic Re: Crying foul in WEN

Crying foul

ANewHue — Wed, 07 Feb 2018 02:19:37 GMT

WTH is the Q doing now? Just tried to process my order on the Qcard and am not being given the option of 3 easy pays. I live chatted they never answered me twice. This is total BS.

Re: Crying foul

geezerette — Wed, 07 Feb 2018 02:24:49 GMT

Same here. I used the app, and I thought that was why (although that has never happened before with the app—I was offered easy pay when I ordered twice earlier today.). I normally don’t use easy pay anyway so it didn’t matter to me, but I’m glad to know that it wasn’t just me.

Re: Crying foul

quadmimi — Wed, 07 Feb 2018 02:32:55 GMT

@ANewHue @geezerette I just did an order, (just to see) til I got to the payment part..

PJP, it did give me 3 easy pays, I was doing it from my laptop...

Hope they get it worked out for you...

I wish Chaz could be on more, they just rush him through so fast...

Re: Crying foul

ANewHue — Wed, 07 Feb 2018 02:34:11 GMT

wrote:
Same here. I used the app, and I thought that was why (although that has never happened before with the app—I was offered easy pay when I ordered twice earlier today.). I normally don’t use easy pay anyway so it didn’t matter to me, but I’m glad to know that it wasn’t just me.@
@geezerette. They didn't even answer me on the Live chat. Why do these system problem occur when Chaz is on air? I'm just mad because I wanted to order much more and now I'm limited.

Re: Crying foul

geezerette — Wed, 07 Feb 2018 02:36:15 GMT

wrote:
wrote:
Same here. I used the app, and I thought that was why (although that has never happened before with the app—I was offered easy pay when I ordered twice earlier today.). I normally don’t use easy pay anyway so it didn’t matter to me, but I’m glad to know that it wasn’t just me.@
@geezerette. They didn't even answer me on the Live chat. Why do these system problem occur when Chaz is on air? I'm just mad because I wanted to order much more and now I'm limited.

Have you tried calling the order line, either to talk to a real person or auto-order? That should work!

Re: Crying foul

ANewHue — Wed, 07 Feb 2018 02:42:20 GMT

wrote:
wrote:
wrote:
Same here. I used the app, and I thought that was why (although that has never happened before with the app—I was offered easy pay when I ordered twice earlier today.). I normally don’t use easy pay anyway so it didn’t matter to me, but I’m glad to know that it wasn’t just me.@
@geezerette. They didn't even answer me on the Live chat. Why do these system problem occur when Chaz is on air? I'm just mad because I wanted to order much more and now I'm limited.
Have you tried calling the order line, either to talk to a real person or auto-order? That should work!

@geezerette don't want to miss the show. I'll call after, cut my order but I'll make up for it in March. Lol

Re: Crying foul

quadmimi — Wed, 07 Feb 2018 02:42:30 GMT

I wish Chaz didn't have to have a host...The lady is talking over him everytime he try's to show something....Just let Chaz do his own show with his models, they all know more & at least you could hear him talk...

Re: Crying foul

geezerette — Wed, 07 Feb 2018 02:50:18 GMT

wrote:
wrote:
wrote:
wrote:
Same here. I used the app, and I thought that was why (although that has never happened before with the app—I was offered easy pay when I ordered twice earlier today.). I normally don’t use easy pay anyway so it didn’t matter to me, but I’m glad to know that it wasn’t just me.@
@geezerette. They didn't even answer me on the Live chat. Why do these system problem occur when Chaz is on air? I'm just mad because I wanted to order much more and now I'm limited.
Have you tried calling the order line, either to talk to a real person or auto-order? That should work!
@geezerette don't want to miss the show. I'll call after, cut my order but I'll make up for it in March. Lol

@ANewHue

That’s exactly why I’m trying to restrain myself during this visit! My second favorite formula (after WVM) is Spring Orange Blosssom. I know there should be a fragrance, but I’m also hoping for a UNIBT too!😊😉

Re: Crying foul

makena — Wed, 07 Feb 2018 05:00:02 GMT

wrote:
I wish Chaz didn't have to have a host...The lady is talking over him everytime he try's to show something....Just let Chaz do his own show with his models, they all know more & at least you could hear him talk...

He pretty much says the same thing every show.

Re: Crying foul

x Hedge — Wed, 07 Feb 2018 05:29:34 GMT

I've gotta say it. I'm truly surprised at you @makena, and disappointed. I never thought of you as a poster who'd wander into a sub-forum and write a post just to be insulting.
Btw, tonight's presentation included the QVC launch of new WEN products. People here have been waiting patiently to hear EVERY WORD.

Re: Crying foul

makena — Wed, 07 Feb 2018 06:07:32 GMT

wrote:
I've gotta say it. I'm truly surprised at you @makena, and disappointed. I never thought of you as a poster who'd wander into a sub-forum and write a post just to be insulting.
Btw, tonight's presentation included the QVC launch of new WEN products. People here have been waiting patiently to hear EVERY WORD.

What was insulting? I watch him all the time and his presentations are pretty much routine. My response was due to one comment. The topic of the post had nothing to do with the host, but was geared toward ordering.

Re: Crying foul

77yangya — Wed, 07 Feb 2018 10:49:00 GMT

@ANewHueI don't blame you. They always encourage you to get the Q card so if they don't want to honor it, I'd dump it and use my regular credit card. That's not fair to not give easy pay if it IS on easy pay. Not fair! Hey, unfair to local 12! Remember that? Just kidding. Seriously though it really isn't fair. I hope they fix that! Let us know.

Re: Crying foul

quadmimi — Wed, 07 Feb 2018 12:51:56 GMT

wrote:
I've gotta say it. I'm truly surprised at you @makena, and disappointed. I never thought of you as a poster who'd wander into a sub-forum and write a post just to be insulting.
Btw, tonight's presentation included the QVC launch of new WEN products. People here have been waiting patiently to hear EVERY WORD.

Thanks @x Hedge just saw this...I guess even the Wen forum is open territory.

Oh well, my thought stands. Chaz & the models could carry off a much more informative show.

*Usually when Chaz is on we all discuss the show, so I didn't know we should be limited to one topic, but someone else thought so...

Re: Crying foul

Susan-QVC — Sun, 25 Feb 2018 12:30:39 GMT

@ANewHue Thank you for posting your concerns. I have checked on the order and see that you have been given the 3 Easy Pays as requested. It could have been caused by a slight delay in our system.

My apologies for the inconvenience,

Susan Q-Social

Re: Crying foul

makena — Wed, 07 Feb 2018 17:14:46 GMT

wrote:
wrote:
I've gotta say it. I'm truly surprised at you @makena, and disappointed. I never thought of you as a poster who'd wander into a sub-forum and write a post just to be insulting.
Btw, tonight's presentation included the QVC launch of new WEN products. People here have been waiting patiently to hear EVERY WORD.
Thanks @x Hedge just saw this...I guess even the Wen forum is open territory.
Oh well, my thought stands. Chaz & the models could carry off a much more informative show.
*Usually when Chaz is on we all discuss the show, so I didn't know we should be limited to one topic, but someone else thought so...

@quadmimi seems like I've "wandered" into unchartered territory. Wow. I'll be sure to make note to stay away.

I'm a little surprised myself as to how unwelcoming this bunch is. and @x Hedge sorry that I have not lived up to your "expectations." I feel like I've been parented.

Re: Crying foul

ANewHue — Wed, 07 Feb 2018 19:54:35 GMT

wrote:
@ANewHue Thank you for posting your concerns. I have checked on the order and see that you have been given the 3 Easy Pays as requested. It could have been caused by a slight delay in our system.
My apologies for the convenience,
Susan Q-Social

@Susan-QVC. Thanks , but my order is not reflecting that. I waited until Chaz was on air so he gets credit. I planned on ordering additional items but that changed when the Q system was obviously down. This is not the first time this has happened with WEN and it seems quite suspicious to me.

Re: Crying foul

Drythe — Wed, 07 Feb 2018 21:24:52 GMT

With the ODD hours for shows, minimum time, limited products, etc, I can't help but feel that Chaz is being pushed out. SMH

*** There, wasn't I polite? ***

Re: Crying foul

Gwen9662 — Wed, 14 Feb 2018 16:30:58 GMT

I feel ya. I use to buy tons of Wen. I still do buy it from time to time. I did notice more than usual hair fall almost immediately. I come to this forum to discuss. People just shut me down. I used Wen exclusively for 3 years. The hair fall did eventually slow. Certain times of year you will have more than usual too. I usually stay off this community forum until a possible new flavor comes out. It's unwelcoming. And you are right. Repetitive.

Re: Crying foul

77yangya — Wed, 14 Feb 2018 20:04:40 GMT

I've given this thought, how Chaz is being pushed off too and I thought, maybe they see that when a new item hits the "air waves" even before the show, it may almost sell out and ipso fatso, LOL they feel the product sells itself, we make da doe and we can have more sellers on! I may be completely wrong but that's my best shot! LOL!!! C'mon laugh! LOL!!!!!!