topic Re: Package Handed Off To Post Office in WEN

Package Handed Off To Post Office

77yangya — Wed, 07 Feb 2018 17:45:21 GMT

I hope this time my orders don't get lost. When they come UPS, no problem but QVC does not give you the option of choosing. They choose for you. I would be willing to pay a few bucks extra to have UPS all the way.

I placed an order in November, I didn't get it until January. It got lost at the post office. First of all, they sent me the wrong items. I immediately sent them back with an explanation to just take this back and send me the correct order. They did but it took that long. The second one got lost, I kept asking where is it but they said it's lost, we'll send you another, which they did but it took that long.

Years ago, QVC would just send it UPS, now it's UPS handed off to the post office. Our postal system is AWFUL. We are last on the route. We get our mail 6:30 to 7:00 pm. Now there is the odd miracle we get it between 4:00 to 5:00pm. I sure hope my orders don't get lost. One got shipped, the other isn't out yet. Too soon, I orderd the Love duo so that won't go out for a bit. Hoping My PJP order gets here soon!!!

Re: Package Handed Off To Post Office

KingstonsMom — Wed, 07 Feb 2018 18:04:37 GMT

@77yangya

If you choose expedited shipping at checkout it ships via UPS.

IMO we shouldn't have to pay extra to receive shipment by UPS, since most items shipped UPS in the past for the same shipping cost.

A lot of my orders/returns have been nightmares with the Mail Innovations, Surepost, handoff to USPS and it takes so much longer to receive my orders/refunds.

Part of the reason I don't shop much here anymore.

Re: Package Handed Off To Post Office

Venezia — Wed, 07 Feb 2018 18:12:40 GMT

I just got a package from QVC that was sent UPS Smartpost. Ordered it on January 25th and it finally got here on February 5th. For six of those days it sat at a post office in a neighboring state, not moving. I could've driven there in under three hours and picked it up.

I've never seen anything quite that bad before, so I have no idea why the post office didn't process it more quickly, but it is frustrating, I'll agree with that. I guess I'm lucky that I finally got it and it was in good condition.

Re: Package Handed Off To Post Office

x Hedge — Wed, 07 Feb 2018 19:51:39 GMT

So, @Venezia, when UPS sorted it they probably put it on the wrong pallet, one that was delivered to a P.O. in another state.
I wonder if the post office just has no protocol setup for moving a UPS hand-off package from one post office to the other in a situation like that. I wonder if they had to wait for UPS to pick it up from them, and re-deliver it to your correct post office.

Re: Package Handed Off To Post Office

x Hedge — Wed, 07 Feb 2018 20:02:43 GMT

My letter carrier delivered my 20oz 613 NIBT today. He let me know he's going on vacation, won't be back till March 1st.
(We'll all get a lot of mis-delivered mail while he's gone)
That means it'll be safe to order when Chaz returns 2/27.

Re: Package Handed Off To Post Office

x Hedge — Wed, 07 Feb 2018 20:08:42 GMT

Don't know which method you use for placing your orders @77yangya, but there is an option for UPS all the way in the checkout process. It costs a few bucks more.

Re: Package Handed Off To Post Office

77yangya — Wed, 07 Feb 2018 20:23:14 GMT

Hi guys! I see I'm not the only one with this dilemma! Hedge, I'm gonna slow down and use the UPS choice. Yes, it's not fair we have to pay extra, we never had to before. However, I'm gonna choose UPS. With them I get it in a few days. It's not fair to wait weeks or even months for our orders! Hey, thank you all for the response. Now I don't feel so bad! LOL!!! Thank you for letting me know there IS an option too. I must be daft! DUH!!!! I'm too impetuous when buying. I see something I've been waiting for or see a good deal and I get like Fred Flintstone, bet, bet, bet, bet, bet, bet!!!!!.......and my brain goes TILT!!! LOL!

Re: Package Handed Off To Post Office

quadmimi — Wed, 07 Feb 2018 20:44:14 GMT

I just got an order that has been sitting in Hodgkins Ill for over a week..

It was several days past my EDD, so I had kind of given up on it.

Was finally in my mailbox today..It was nice when it all came UPS..

Re: Package Handed Off To Post Office

AussieLuvr — Wed, 07 Feb 2018 23:07:00 GMT

What I find odd is that an article of clothing that comes in a white, plastic QVC shipping bag MIGHT be left on my porch by UPS and it MIGHT be delivered to the mailbox by USPS. I totally "get" the handoff system from UPS to the USPS, but my delivery methods aren't consistent.

Kind of off topic; last summer UPS delivered a clothing item to my front porch. When I went to pick it up an hour or two later, the bag was split open and yellow jackets flew out of the bag and I got stung about five times!

Those bags are TOUGH so I'm not sure whether it was shipped with a split in the bag or if it was mishandled while en route to me.

I called QVC and told them about it and they gave me a $75 merchandise credit. Lucky for them I'm not allergic.

Re: Package Handed Off To Post Office

PENNE — Wed, 07 Feb 2018 23:23:52 GMT

I don't understand this either, fortunately I come home for lunch every day, I've had a

coat and a purse, laying on top of my mailbox by the road. I can understand small items

such as makeup or jewlery going by mail. But when most of the time for larger items

the UPS driver always left on my porch before. I will think twice before ordering in the future.

Re: Package Handed Off To Post Office

77yangya — Thu, 08 Feb 2018 00:50:23 GMT

Hi @PENNE that's a shame. Yes, I agree. Small items that can fit in the mail box, okay but a cardboard box should be UPS. I saw that something else I ordered just shipped and I'll probably not get it.

An order I placed, it must've been Sunday morning, I tracked it and it was doing okay UNTIL it hit the post office now there's no activity, it's just sitting there. If I don't get it, I'll have them credit my account and buy from Chaz's site only. He sends it UPS always.

QVC used to have top customer service and I always would tell them so but now, they've dropped the ball. I wonder how many customers they have to lose before they smarten up?

Re: Package Handed Off To Post Office

77yangya — Thu, 08 Feb 2018 00:53:55 GMT

@AussieLuvr OH MY GOODNESS! Yes! I've purchased clothing and every time it's in a plastic bag that's all dirty and nasty and smelly! I will not buy clothes here anymore for that one reason alone. To get stung with yellow jackets!

The things I got were all wrinkled, one item had a big pull in it, I had to return it to get another one. I told them don't put it in a bag. They still did. From now on, no more clothes from them until they get their act together. That was a shame what happened to you, it wasn't off topic though!

Re: Package Handed Off To Post Office

2zbeach — Thu, 08 Feb 2018 03:07:58 GMT

I am totally dissatisfied with this handoff to the post office. In the past few months,I’ve had two things delivered to the wrong address,only to have to wait longer to see if they showed up before Q would replace. Like others,my package was in my town,only to leave not only the town,but the state. Then there’s the issue of those smelly,dirty plastic bags, Ok— off soapbox!

Re: Package Handed Off To Post Office

AussieLuvr — Thu, 08 Feb 2018 13:42:41 GMT

I told QVC that I had no idea whether the yellow jackets crawled in while the bag was sitting on my porch, or if they got in earlier in the shipping process. I guess it didn't really matter much when the yellow jackets crawled into the bag, because sting me they did.

For all I know they had only gotten in after UPS left it on my porch. That wouldn't surprise me, because I literally saw the UPS driver FLING the bag onto my porch from about 20 feet away, and when the bag hit the front door and landed right there in front of it he did a fist pump. So his throwing my bag from so far away may have caused the bag to split.

But the point is that my package got split open before I ever touched my delivery.

The story is actually worse, though, lol.

I was coming home the day I got stung and was behind the above mentioned UPS box truck and just as we both reached my house (which is set way back off the road with a long driveway) I thought the driver was having a medical emergency - all of a sudden it veered off the road in front of me and went half way up my one acre front lawn! I pulled into my driveway and stopped, and was about to jump out of my car to go see what had happened to the driver. With that, a guy jumped out of the truck with my QVC bag in his hand, looked up and smiled and waved at me, threw the bag onto the front porch and walked back to his truck and peeled away, leaving tire tracks in our lawn.

I was too far away to be heard in the few seconds I sat watching all this from my car in our driveway, so was sitting there waving my arms wildly at him to get his attention for driving up onto our lawn in that big truck. He thought I was waving, and waved back! I called UPS and complained - we live in a high-end neighborhood and pay a LOT to keep our lawn in meticulous shape. I told them that since most of the local delivery people know we have a big loop at the end of our driveway to make it easy for them to drive in, go around the loop and turn around, there was no excuse for a big truck to pull off of a residential road halfway up my front lawn.

I guess I am whining, here, but it was not a good day for QVC deliveries for multiple reasons, lol.

Re: Package Handed Off To Post Office

77yangya — Thu, 08 Feb 2018 14:34:17 GMT

@AussieLuvryou most certainly are NOT whining! THAT, what the UPS driver did to your front lawn is unacceptable and inexcusable!!! I would call UPS, tell them the date, time and what the deliverer looked like and tell them they are not gonna pay for the damages to your property. THAT IS TERRIBLE!!!!

I know how you feel. I give thousands to a landscaper, this property is too large for two people, I want to sell this place, my husband doesn't, ug, but I'm not in "high end", I would say decent. My next door neighbor does not take care of their property very well and that's not good for us. The town does not care about anything but votes. We could complain but I don't want to do that. He, at least, had a tree removed that was causing our property a hardship. When the men came to do the job, they had to place heavy machinery on our property but they did it with the best expertise, no damage to us, only asset to us.

I'd wager your wasp stings were because the bag opened when the guy flung it and they crawled in. Yellow jackets are extremely aggressive and will attack at the slightest provocation. I'm so glad you're okay. I'm sorry to vent but we do pay for all these services and I feel we're getting stepped on! I can't believe he actually just flung it without caring about damaging it. He would not like it if someone did that to his stuff!

You sound like you have a nice place! I'm in the NY metro area and it's much too crowded, I'd like a more sparsley populated area. I bet where you are the beaches are nice too!!!

Re: Package Handed Off To Post Office

77yangya — Thu, 08 Feb 2018 14:35:28 GMT

@AussieLuvr, Woops, I goofed, I meant that UPS SHOULD pay the damages, I made a typo! Sorry!

Re: Package Handed Off To Post Office

AussieLuvr — Thu, 08 Feb 2018 15:15:46 GMT

I was born in NYC and grew up in Central Jersey. We are now near Winston Salem, so closer to the mountains than the beaches, but they ARE stunning!

I hear you on having too big a property. We are 62 years old and I did NOT want a huge house on two acres but there is a HUGE, heated, air-conditioned and plumbed workshop that is 1,400 square feet in our backyard and when my husband saw that, the deal was done. I swear all the blood rushed to his head and he was like a zombie, walking mindlessly towards that workshop with a dazed look on his face when we first came to look at the house, lol. So we bought it, with promises from him to do all kinds of cool stuff for us when he retires. He IS handy and he DOES use it, so I can't be too hard on him. I tell people we bought a workshop that came with a house, lol. Even now, when we both CAN do the lawn work and landscaping, neither of us WANTS to go out there and mow all that lawn twice a week, etc., in the hot growing season, lol.

The issue with the yellow jackets happened last August and trust me -- I called UPS and went "New Yawka" on them, lol. They even looked up our house from an aerial view and said they could see the tire tracks of the mower in our lawn and acknowledged that it was a well-kept lawn and neighborhood and that they would talk to the driver. Their excuse was that he made a lot of rural deliveries where there were no driveways big enough to pull into and no place to pull off along the roads, so pulling onto lawns was their only choice. I went cuh-razy on them and told them that is NOT the case in our neighborhood and for our home and that it should never, ever, ever be something their drivers think is "ok" to do.

To stay on topic, I'd almost RATHER get my deliveries in the mailbox than delivered to the door, given my experience with UPS. One other time we had to have a queen sized gel foam mattress replaced due to warranty issues and UPS left it in the middle of our driveway about 45 feet from the door to our home. Not only could we not drive around it, it wasn't under one of the covered areas on our patio to protect it from the rain. I have a disability and if not for my husband's strength and good health, we would have had to call someone to help get it into our house.

I do not have any great regard for UPS. Fed Ex is another story. They walk things up to the door and ring the doorbell to let us know something has been delivered.

So I'll take the UPS Smart Post handover to the USPS any day. But that's just my personal experience; I'm sure there are others who are happy with UPS.

Re: Package Handed Off To Post Office

geezerette — Thu, 08 Feb 2018 16:00:38 GMT

@AussieLuvr

Yes, you are right—different strokes for different folks. I’m very happy (usually) with our UPS driver(s), but our FedEx people are the pits! They are the ones that get off our driveway continuously and throw packages over our gate willy-nilly. Our mail ladies are great, though, so two out of three ain’t bad!

Re: Package Handed Off To Post Office

Venezia — Fri, 09 Feb 2018 00:21:30 GMT

@carol in NC wrote:
I told QVC that I had no idea whether the yellow jackets crawled in while the bag was sitting on my porch, or if they got in earlier in the shipping process. I guess it didn't really matter much when the yellow jackets crawled into the bag, because sting me they did.

For all I know they had only gotten in after UPS left it on my porch. That wouldn't surprise me, because I literally saw the UPS driver FLING the bag onto my porch from about 20 feet away, and when the bag hit the front door and landed right there in front of it he did a fist pump. So his throwing my bag from so far away may have caused the bag to split.

In your earlier post you said you picked the package up an hour or so later. I guess, if I saw the guy throw the package onto my porch, I'd have gone straight out to collect it. But that's just me; I wouldn't want it sitting outside for any length of time, if I were home to bring it in.

Those bags are pretty rugged, so it's more likely it was split open at some point in the shipping process. Why the wasps would've crawled in there is anyone's guess!

Re: Package Handed Off To Post Office

Venezia — Fri, 09 Feb 2018 00:24:27 GMT

@x Hedge wrote:
So, @Venezia, when UPS sorted it they probably put it on the wrong pallet, one that was delivered to a P.O. in another state.
I wonder if the post office just has no protocol setup for moving a UPS hand-off package from one post office to the other in a situation like that. I wonder if they had to wait for UPS to pick it up from them, and re-deliver it to your correct post office.

@x Hedge- No, it was handed to the right post office (the usual big sorting one) on its way. It's just that that post office didn't do anything with it for six days until it finally sent it to my local one. They must've been on a "go slow".