topic Re: RECEIVED LETTER FROM QVC in WEN

RECEIVED LETTER FROM QVC

77yangya — Sun, 10 Dec 2017 12:15:04 GMT

Hi Fellow Wenners, I got a letter, well, maybe a dear John letter or should I say dear Jane, LOL! from QVC saying they are not gonna send Inside the Q anymore, I thought I was being drafted! BOO HOO! When I opened it, it didn't say...Greetings! Okay, I'll knock off the funnies ug. They won't send it email either. They said go to QVC's site and punch in "Inside Q" and you're there. You can watch the show live, I saw but I can do that in front of the Tee Wee, like my husband calls it! LOL!!!! Anyway, I was never interested in the hosts but I know some are. I just liked the magazine. I told them when I got on the mailing list that EVERY company out there is clamoring to get their magazine in our mail box but yours, I can't get. They laughed and put me on the mailing list. Now, I've been oousted! LOL! I've been at Dooter's site too much! LOL!!! Anyway, what do you guys think? I'm sure everyone got this announcement too.

Re: RECEIVED LETTER FROM QVC

winker — Sun, 10 Dec 2017 12:39:29 GMT

Got your letter. Not interested in a word you said. This is most uninstering as far as what goes on there with you really messed up sstopping the magazine.

Re: RECEIVED LETTER FROM QVC

lucymo — Sun, 10 Dec 2017 12:53:26 GMT

I didn't get the letter from QVC. I guess they're going to continue to send it to me. Yeah, I'm sure. lol

Re: RECEIVED LETTER FROM QVC

haddon9 — Sun, 10 Dec 2017 13:19:41 GMT

By your title I thought you were going to say that you got THE LETTER from the Q...you know the one where you buy & cancel too much.

Yes I got a letter saying that there will no longer be a paper copy of inside Q.

Re: RECEIVED LETTER FROM QVC

LindaSal — Sun, 10 Dec 2017 13:46:24 GMT

@haddon9 There is actually a letter that they send out that states you buy or cancel too much!!?? OMG, now I've heard it all. So losing respect for this organization!!

Re: RECEIVED LETTER FROM QVC

gizmogal — Sun, 10 Dec 2017 14:11:12 GMT

@LindaSal wrote:
@haddon9 There is actually a letter that they send out that states you buy or cancel too much!!?? OMG, now I've heard it all. So losing respect for this organization!!

Not buy OR cancel too much, buy AND cancel too often. The “bad customer” letter isn’t sent because you buy too much, it’s sent to people who order and tthen cancel repeatedly, causing a lot of processing problems with little profit. A few orders canceled a year is not the same as several such a week or month. I don’t know if the limit is defined, but if a person adds items to their account and cancels without completing the transaction time after time, they will be contacted by mail. I believe repeated orders and returns may get noticed as well.

Though I don’t defend this QVC practice of sending a letter or closing an account, I do understand that QVC is in business to sell and satisfy so customers enjoy the products and the company makes money. It may seem that a cancelled order costs them nothing, but dozens of those add up to wasted customer service efforts and added processing costs. Loss of profit occurs since every order takes the item out of stock for others to buy or have to wait for. When you order, you reserve it. When you cancel, it may be released into stock too late for a sale to someone else.

Respecting the organization means you understand their policies. QVC is not entertainment on TV; it’s retail on TV. Like any store, if you don’t like the merchandise or the store policies, it’s not a good place for you to shop.

Re: RECEIVED LETTER FROM QVC

riley1 — Sun, 10 Dec 2017 14:12:57 GMT

@77yangya - I too received a letter. I took it to mean they are not producing a hard copy any longer, they will just have an online version. It seems like more and more companies are going digital with their catalogs - it is quite expensive to produce a print catalog.

Re: RECEIVED LETTER FROM QVC

bakergirl — Sun, 10 Dec 2017 15:14:27 GMT

Yes, I received a letter this week. Nothing to do with Wen. Just to confirm what they had mentioned in the November issue and stated again in the December issue. No more hard copy(I remember when you had to pay $12 a year to get it, so I did....) No more online either. A "digital" experience now online. Just like everything in life is beginning a digital experience. And yes, I did enjoy the magazine arriving each month, except when I had to chase it down with the Post Office or even QVC. But this year, no problems receiving in the mail.

Just an aside, as we were listenening to some old cassettes yesterday(long story) my DH showed me one that at first I did not recognize......... Holiday songs - looking closer it was the QVC Holiday music cassette from 1997. Of the 26 hosts on it, only 10 are still hosts at QVC but it was nice to see the pictures on the packaging..........and they did a nice job with solos by some of the hosts who can really sing....

Re: RECEIVED LETTER FROM QVC

x Hedge — Sun, 10 Dec 2017 15:25:48 GMT

Yangya, I'd guess you dont stray outside the WEN forum too often. The stopping of the hard copy has been discussed on other forums for many weeks. In fact, many of us expressed surprise when we received the December InsideQ in the mail. Didnt expect it. Guess they decided to finish out the year.

Re: RECEIVED LETTER FROM QVC

GSPgirl — Sun, 10 Dec 2017 15:30:02 GMT

@LindaSal wrote:
@haddon9 There is actually a letter that they send out that states you buy or cancel too much!!?? OMG, now I've heard it all. So losing respect for this organization!!

Yes. They have been doing my this for years and they mean it, too.

Re: RECEIVED LETTER FROM QVC

x Hedge — Sun, 10 Dec 2017 15:43:28 GMT

@LindaSal, @GSPgirl, you mis-read or mis-understood.
'Buying too much' doesn't even make sense.
The issue is when you order and cancel too often, or order and return too frequently. See @gizmogal above for further explanation.

Re: RECEIVED LETTER FROM QVC

bonnielu — Sun, 10 Dec 2017 15:47:15 GMT

Got mine. I guess it is one less piece of mail I get which is good. Most of my mail this time of year is catalogues. I pay my bills online so advertising is what fills up my rural delivery box.

Re: RECEIVED LETTER FROM QVC

77yangya — Sun, 10 Dec 2017 16:04:07 GMT

Hi Hedge, Yeah, I go to other forums but since I'm a 100% Wen girl, going on nine years straight, this one's my favorite. I'm aware they don't want to spend money on sending out a magazine.

Re: RECEIVED LETTER FROM QVC

77yangya — Sun, 10 Dec 2017 16:12:38 GMT

Yes, bakergirl, I know it has NOTHING to do with Wen. I just enjoyed looking around in the magazine with it in my hand so that if I see something I want/like, I can get it.

As far as ordering and canceling, I had no idea that QVC even sent out letters in reference to this but if they did/do, I don't blame them. They should not have to endure this kind of nonsense.

Since I've been on the boards, I know that some do play these games and then bash QVC. I have always had wonderful customer service with QVC.

Re: RECEIVED LETTER FROM QVC

frenchie — Sun, 10 Dec 2017 16:22:50 GMT

I don't mind not getting the magazine anymore but wish they would send the program guide like they used to. Even included in a package is okay.

Re: RECEIVED LETTER FROM QVC

Mz iMac — Sun, 10 Dec 2017 18:04:54 GMT

@frenchie wrote:
wish they would send the program guide like they used to. Even included in a package is okay.

@frenchie

It is now a PDF which you can now download.

http://www.qvc.com/html/program_guide/pdf/QVC_Program_Guide.pdf

HTH

Re: RECEIVED LETTER FROM QVC

haddon9 — Sun, 10 Dec 2017 19:46:43 GMT

@LindaSal wrote:
@haddon9 There is actually a letter that they send out that states you buy or cancel too much!!?? OMG, now I've heard it all. So losing respect for this organization!!

@LindaSal I meant to say cancel & return too much!

Re: RECEIVED LETTER FROM QVC

LindaSal — Mon, 11 Dec 2017 13:19:47 GMT

@GSPgirl @gizmogal @Hedge Thanks for the explanations. I didn't realize they did this. I hardly ever cancel but sometimes after thinking about an item and realizing I really don't need it or need to spend the money I have canceled an order. Same with auto ship. Sometimes I find the same product on Amazon for much less $ and free shipping and no tax. That is a substantial savings, so I have canceled that also. I do think I would be offended though if I ever got a letter like that. I think I would close my account for sure. They need to be more competetive, I know they are losing me slow but sure.

Re: RECEIVED LETTER FROM QVC

gizmogal — Tue, 12 Dec 2017 00:07:11 GMT

@LindaSal wrote:
@GSPgirl @gizmogal@ @x Hedge Thanks for the explanations. I didn't realize they did this. I hardly ever cancel but sometimes after thinking about an item and realizing I really don't need it or need to spend the money I have canceled an order. Same with auto ship. Sometimes I find the same product on Amazon for much less $ and free shipping and no tax. That is a substantial savings, so I have canceled that also. I do think I would be offended though if I ever got a letter like that. I think I would close my account for sure. They need to be more competetive, I know they are losing me slow but sure.

If you got a letter like that, you wouldn’t have to think about closing your account. Most of the letters informing someone they are canceling too much or returning items too frequently are letters informing the recipient that their account is being closed or suspended. They don’t leave it for the cancellation/returns overuser customer to get miffed at the letter and leave. They tell the person they are closed down. QVC will not much care about losing that customer. Customer can be sore, but no longer a customer.

Your occasional cancellations sound pretty much the way all of us manage our purchase decisions. Finding a better deal or product dissatisfaction are valid reasons to give up auto delivery. Don’t focus on this policy of QVC. It’s not applied frequently, and your purchase standards sound more than acceptable. Giving QVC up for hypothetical reasons for policies mentioned but not applying to you directly is of questionable benefit. Withdrawing your business relationship with QVC for reasons of your own experience is certainly appropriate.

I disagree strongly with some of the policies enforced by the Moderators of this board. And I might just stop posting and contributing if I get roused enough about it. But I still buy pants that fit great and wear well at a good price from Denim & Co. I balance my perceptions about some policy with my practical comfort getting things I want to buy shipped to my home.

Re: RECEIVED LETTER FROM QVC

Drythe — Fri, 15 Dec 2017 23:00:54 GMT

No letter for me, about the insider. I am frequently on other forums, didn’t notice it there either - oh well. I must have been bad.