topic Re: Uh Oh, My Auto delivery has been cancelled, what is going on? in WEN

Uh Oh, My Auto delivery has been cancelled, what is going on?

Deanie — Sat, 11 Jun 2016 02:40:24 GMT

I just received and email from QVC. It said that my A-D WEN by Chaz Dean Set of 5 16oz. Conditioner Auto-Delivery has been cancelled. I called CS and was told that "the vendor cant support the product any further" I clarified by asking is this a QVC problem? The CS rep said,"No, it is a vendor problem." I stated," well that does not make any sense since the product is sold individually." The CS rep appeared to be as flummoxed as was I. Can anyone shed any light on this? Bebe?

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

millieshops — Sat, 11 Jun 2016 02:49:08 GMT

I wouldn't know about that specific offering, but if it's an older AD, it could be that the vendor can no longer find a manufacturer to produce the set at the price they were once selling product to QVC and they decided to withdraw the set instead of charging more for it.

I haven't been following WEN prices for at least a whole year because I'm so determined to use up all my stash. I fell off that wagon last year, but that's just not happening in 2016!

Hop-e Chaz and QVC can find a way to get you what you want.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

Kjelle — Sat, 11 Jun 2016 03:04:00 GMT

@Deanie wrote:
I just received and email from QVC. It said that my A-D WEN by Chaz Dean Set of 5 16oz. Conditioner Auto-Delivery has been cancelled. I called CS and was told that "the vendor cant support the product any further" I clarified by asking is this a QVC problem? The CS rep said,"No, it is a vendor problem." I stated," well that does not make any sense since the product is sold individually." The CS rep appeared to be as flummoxed as was I. Can anyone shed any light on this? Bebe?

@Deanie It sounds like the profit margin wasn't being met. It could be that too many people were skipping shipments, too I guess. What were the 5 CCs. Core? I can't remember.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

Deanie — Sat, 11 Jun 2016 03:12:44 GMT

@Kjelle wrote:
@Deanie wrote:
I just received and email from QVC. It said that my A-D WEN by Chaz Dean Set of 5 16oz. Conditioner Auto-Delivery has been cancelled. I called CS and was told that "the vendor cant support the product any further" I clarified by asking is this a QVC problem? The CS rep said,"No, it is a vendor problem." I stated," well that does not make any sense since the product is sold individually." The CS rep appeared to be as flummoxed as was I. Can anyone shed any light on this? Bebe?
@Deanie It sounds like the profit margin wasn't being met. It could be that too many people were skipping shipments, too I guess. What were the 5 CCs. Core? I can't remember.

Yes, it was core. I wondered if that were the case also. Cant imagine how a Core AD supply could not be met. Very odd. Sigh, my hubby will be glad. Now I have to use up my stash.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

AKgirl2 — Sat, 11 Jun 2016 03:33:29 GMT

@Deanie wrote:
I just received and email from QVC. It said that my A-D WEN by Chaz Dean Set of 5 16oz. Conditioner Auto-Delivery has been cancelled. I called CS and was told that "the vendor cant support the product any further" I clarified by asking is this a QVC problem? The CS rep said,"No, it is a vendor problem." I stated," well that does not make any sense since the product is sold individually." The CS rep appeared to be as flummoxed as was I. Can anyone shed any light on this? Bebe?

"things" happen for a reason...just saying.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

Venezia — Sat, 11 Jun 2016 03:36:54 GMT

Yep, things happen for a reason. And the OP is trying to find out what that reason is. Seems a fair question to me.

I have the 5 seasonals on A/D, but it was only the two shipments. The next one is due to ship in about two weeks. It will be interesting to see if I get an email!

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

posterchild — Sat, 11 Jun 2016 04:26:34 GMT

@Deanie _ in the past, when people have called CS to change from, for example, seasonals to core, which they shouldn't do, it means the kit the person who changed their order receives is actually a kit that was slated for somebody else. The vendor makes these months in advance, so if there are too many people changing or upping the quantities of their order, somebody else loses out. I haven't heard a lot of complaints about people not getting their a/d of cores, so I think you might have fallen victim to this. Sorry that happened to you! I know that since some folks also cancel their a/d at the last minute this usually works out, but it looks like it didn't this time for you. You might post here asking if anybody ordered the core set was going to cancel and arrange to buy it from them.

good luck!

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

bebe777 — Sat, 11 Jun 2016 06:00:44 GMT

@Deanie, I'm really sorry to hear that this happened to you. It's happened to me a 4-5 times, and it's really frustrating.

The one thing you might do is to call QVC CS and see if they have any extra Seasonal or Restorative TSVs left. -- If they do, then you might at least be able to get one of those value TSVs.

Here's the configurations for those two TSV kits:

* Seasonal - Fall Ginger Pumpkin (FGP), Winter Vanilla MInt (WVM), Summer Mango Coconut (SMC), Supper Honey Peach (SHP) and Summer Coconut Lime Verbena (SCLV)

* Restoratives -- (2) Bamboo Green Tea, (2) Mandarin Italian Fig (MIF) and one Fragrance Free (FF)

Best of luck!!!

-- bebe

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

bruingirl — Sat, 11 Jun 2016 06:43:21 GMT

@posterchild wrote:
@Deanie _ in the past, when people have called CS to change from, for example, seasonals to core, which they shouldn't do, it means the kit the person who changed their order receives is actually a kit that was slated for somebody else. The vendor makes these months in advance, so if there are too many people changing or upping the quantities of their order, somebody else loses out. I haven't heard a lot of complaints about people not getting their a/d of cores, so I think you might have fallen victim to this. Sorry that happened to you! I know that since some folks also cancel their a/d at the last minute this usually works out, but it looks like it didn't this time for you. You might post here asking if anybody ordered the core set was going to cancel and arrange to buy it from them.

good luck!

@posterchild Thanks for posting this...I could have said the same thing. I will add I seriously doubt its a "vendor" problem....the vendor supplies what the Q orders to fill AD's.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

segrl21 — Sat, 11 Jun 2016 07:52:14 GMT

They cancelled my protect and treat one, the one with the oil. I did change the scent from POM to TT. So think its why it was maybe cancelled? TT is popular and figure they didn't have the the exta ADs.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

posterchild — Sat, 11 Jun 2016 12:51:17 GMT

@segrl21 _ I'm sorry your order was canceled. Part of it is the Q's system...they often openly allow us to change formulas, and specifically allowed it on this particular a/d if I remember correctly. And we're also allowed to up our quantities and cancel a/d.

I'm sure they must use some algorithm to predict it all at the outset when they're purchasing. But in the end, either Q ends up with extra product or there are disappointed purchasers like you, and I'm sure it ends up both ways. I like all the options, but don't like it when somebody ends up disappointed. Maybe call CS to see if you can get a different formula like @bebe777 suggested to another poster up thread?

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

yisbuff2 — Sat, 11 Jun 2016 13:42:56 GMT

@Deanie I'm sorry this happened to you as well! That is really disappointing. I'm on the restoratives A/D and just got one of my second orders. I ordered two sets of the restoratives, and postponed one of those shipments, so I know that is still in the warehouse or pipeline somewhere. I'd send the second one to you directly if I could! <3

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

Deanie — Sat, 11 Jun 2016 14:28:41 GMT

@yisbuff2 wrote:
@Deanie I'm sorry this happened to you as well! That is really disappointing. I'm on the restoratives A/D and just got one of my second orders. I ordered two sets of the restoratives, and postponed one of those shipments, so I know that is still in the warehouse or pipeline somewhere. I'd send the second one to you directly if I could! <3

Bless your heart. Thanks.

I am gong to take the advice and call CS about any TSVs left over. Lots of clever people on this Board. Oh, by the way, when I told my hubby about my dilemma, he said, "oh, thank God" Told you he would be happy. Little does he know......

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

yisbuff2 — Sat, 11 Jun 2016 14:31:08 GMT

@Deanie wrote:
@yisbuff2 wrote:
@Deanie I'm sorry this happened to you as well! That is really disappointing. I'm on the restoratives A/D and just got one of my second orders. I ordered two sets of the restoratives, and postponed one of those shipments, so I know that is still in the warehouse or pipeline somewhere. I'd send the second one to you directly if I could! <3
Bless your heart. Thanks.
I am gong to take the advice and call CS about any TSVs left over. Lots of clever people on this Board. Oh, by the way, when I told my hubby about my dilemma, he said, "oh, thank God" Told you he would be happy. Little does he know......

Oh, husband, how you underestimate the power of the Wen ladies to take care of our own! LOL.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

bebe777 — Sat, 11 Jun 2016 15:22:38 GMT

@yisbuff2 wrote:
@Deanie wrote:
@yisbuff2 wrote:
@Deanie I'm sorry this happened to you as well! That is really disappointing. I'm on the restoratives A/D and just got one of my second orders. I ordered two sets of the restoratives, and postponed one of those shipments, so I know that is still in the warehouse or pipeline somewhere. I'd send the second one to you directly if I could! <3
Bless your heart. Thanks.
I am gong to take the advice and call CS about any TSVs left over. Lots of clever people on this Board. Oh, by the way, when I told my hubby about my dilemma, he said, "oh, thank God" Told you he would be happy. Little does he know......
Oh, husband, how you underestimate the power of the Wen ladies to take care of our own! LOL.

* bebe777 high fives @Deanie @posterchild and @yisbuff2 *

@yisbuff2, lol, you've got that straight!!! -- bebe

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

segrl21 — Sat, 11 Jun 2016 17:38:15 GMT

@posterchild wrote:
@segrl21 _ I'm sorry your order was canceled. Part of it is the Q's system...they often openly allow us to change formulas, and specifically allowed it on this particular a/d if I remember correctly. And we're also allowed to up our quantities and cancel a/d.

I'm sure they must use some algorithm to predict it all at the outset when they're purchasing. But in the end, either Q ends up with extra product or there are disappointed purchasers like you, and I'm sure it ends up both ways. I like all the options, but don't like it when somebody ends up disappointed. Maybe call CS to see if you can get a different formula like @bebe777 suggested to another poster up thread?

I've thought about calling to see if they have other formulas but really I'm up to the eyeballs right now in RTM and oil, so its really not needed....but always want that extra TT on hand. Still debating if I should call or not or just finished up what I already have on hand. The dilema of a WEN hoarder

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

bebe777 — Sat, 11 Jun 2016 18:56:32 GMT

@segrl21 wrote:
@posterchild wrote:
@segrl21 _ I'm sorry your order was canceled. Part of it is the Q's system...they often openly allow us to change formulas, and specifically allowed it on this particular a/d if I remember correctly. And we're also allowed to up our quantities and cancel a/d.

I'm sure they must use some algorithm to predict it all at the outset when they're purchasing. But in the end, either Q ends up with extra product or there are disappointed purchasers like you, and I'm sure it ends up both ways. I like all the options, but don't like it when somebody ends up disappointed. Maybe call CS to see if you can get a different formula like @bebe777 suggested to another poster up thread?
I've thought about calling to see if they have other formulas but really I'm up to the eyeballs right now in RTM and oil, so its really not needed....but always want that extra TT on hand. Still debating if I should call or not or just finished up what I already have on hand. The dilema of a WEN hoarder

@segrl21, lol, and just to add another thing for you to consider...

Thought it's never certain (because Chaz does change things up), since December 2009 -- and maybe well before that (I just don't know) -- Chaz's December TSV has always included (5) 16oz CCs for around $80.

Now he has changed the the formula format from Classic CCs (2009 & 2010), to mainly Seasonals plus Pomegranate (2011-2014).

This past December (2105), Chaz expanded the TSV to include three options: Classics, Seasonals and Restoratives.

While I tend to think that we'll see something similar this upcoming December, there's never a guarantee... though Chaz has mentioned that he's fought to keep this configuration for the December TSVs because he knows that we all look forward for it.

Also, you might want to check out the QVC product listings because there are a some good value Classic CC duo, trio and 4-pack kits.

btw, were there particular Classic formulas that you preferred, or did you like all five of them equally?

Best of luck!!!

-- bebe

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

segrl21 — Sun, 12 Jun 2016 07:34:29 GMT

@bebe777 wrote:
@segrl21 wrote:
@posterchild wrote:
@segrl21 _ I'm sorry your order was canceled. Part of it is the Q's system...they often openly allow us to change formulas, and specifically allowed it on this particular a/d if I remember correctly. And we're also allowed to up our quantities and cancel a/d.

I'm sure they must use some algorithm to predict it all at the outset when they're purchasing. But in the end, either Q ends up with extra product or there are disappointed purchasers like you, and I'm sure it ends up both ways. I like all the options, but don't like it when somebody ends up disappointed. Maybe call CS to see if you can get a different formula like @bebe777 suggested to another poster up thread?
I've thought about calling to see if they have other formulas but really I'm up to the eyeballs right now in RTM and oil, so its really not needed....but always want that extra TT on hand. Still debating if I should call or not or just finished up what I already have on hand. The dilema of a WEN hoarder

@segrl21, lol, and just to add another thing for you to consider...

Thought it's never certain (because Chaz does change things up), since December 2009 -- and maybe well before that (I just don't know) -- Chaz's December TSV has always included (5) 16oz CCs for around $80.

Now he has changed the the formula format from Classic CCs (2009 & 2010), to mainly Seasonals plus Pomegranate (2011-2014).

This past December (2105), Chaz expanded the TSV to include three options: Classics, Seasonals and Restoratives.

While I tend to think that we'll see something similar this upcoming December, there's never a guarantee... though Chaz has mentioned that he's fought to keep this configuration for the December TSVs because he knows that we all look forward for it.

--
Also, you might want to check out the QVC product listings because there are a some good value Classic CC duo, trio and 4-pack kits.

btw, were there particular Classic formulas that you preferred, or did you like all five of them equally?

Best of luck!!!

-- bebe

I have 2 Dec TSVs on AD, seasonals & restoratives. Definitely plan on doing the same again if he offers it this Dec.Then add on the fall TSV, plus I have a GR subscription of cores. One nice thing about GR you can switch up what they send out. Stock up my coupons to get good discounts...and there are some good options on QVC. I'm more picky about my 1st cleanse classics, usually POM & TT, occasionally LAV. Ordered FIG this week, wanting to try it out...but didn't order the classics in Dec TSV because not all of them work for my hair. If the FIG works for my hair, may order the Classic & seasonals this Dec. So many options and love he gives us those bargains.

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

bebe777 — Sun, 12 Jun 2016 11:21:24 GMT

@segrl21 wrote:
@bebe777 wrote:
@segrl21 wrote:
@posterchild wrote:
@segrl21 _ I'm sorry your order was canceled. Part of it is the Q's system...they often openly allow us to change formulas, and specifically allowed it on this particular a/d if I remember correctly. And we're also allowed to up our quantities and cancel a/d.

I'm sure they must use some algorithm to predict it all at the outset when they're purchasing. But in the end, either Q ends up with extra product or there are disappointed purchasers like you, and I'm sure it ends up both ways. I like all the options, but don't like it when somebody ends up disappointed. Maybe call CS to see if you can get a different formula like @bebe777 suggested to another poster up thread?
I've thought about calling to see if they have other formulas but really I'm up to the eyeballs right now in RTM and oil, so its really not needed....but always want that extra TT on hand. Still debating if I should call or not or just finished up what I already have on hand. The dilema of a WEN hoarder

@segrl21, lol, and just to add another thing for you to consider...

Thought it's never certain (because Chaz does change things up), since December 2009 -- and maybe well before that (I just don't know) -- Chaz's December TSV has always included (5) 16oz CCs for around $80.

Now he has changed the the formula format from Classic CCs (2009 & 2010), to mainly Seasonals plus Pomegranate (2011-2014).

This past December (2105), Chaz expanded the TSV to include three options: Classics, Seasonals and Restoratives.

While I tend to think that we'll see something similar this upcoming December, there's never a guarantee... though Chaz has mentioned that he's fought to keep this configuration for the December TSVs because he knows that we all look forward for it.

--
Also, you might want to check out the QVC product listings because there are a some good value Classic CC duo, trio and 4-pack kits.

btw, were there particular Classic formulas that you preferred, or did you like all five of them equally?

Best of luck!!!

-- bebe
I have 2 Dec TSVs on AD, seasonals & restoratives. Definitely plan on doing the same again if he offers it this Dec.Then add on the fall TSV, plus I have a GR subscription of cores. One nice thing about GR you can switch up what they send out. Stock up my coupons to get good discounts...and there are some good options on QVC. I'm more picky about my 1st cleanse classics, usually POM & TT, occasionally LAV. Ordered FIG this week, wanting to try it out...but didn't order the classics in Dec TSV because not all of them work for my hair. If the FIG works for my hair, may order the Classic & seasonals this Dec. So many options and love he gives us those bargains.

Hi @segrl21, the reason I was asking was because there are a number of great Classic CC kits which are always available in the QVC product listings. -- While per CC they might not be quite as good a value as the December TSV, based on you preferred CC listing, they might actually be a better value in terms of your favorite Classic CCs.

Below you'll find the CC multi-packs that I thought would be of interest to you.

Enjoy!!

-- bebe

___

A217139

VIDEO

Best Seller

WEN by Chaz Dean 4-pc. Deluxe Cleansing Conditioner Set

QVC Price:$84.00

(381 reviews)

___

This 3-pack has two different options:

* Tea Tree, Fig and Lavender

* Lavender, Cucumber Aloe and Sweet Almond MInt

A81171

Most Wished For

WEN by Chaz Dean Cleansing Conditioner Trio, 16oz.

QVC Price:$71.00

(192 reviews)

___

Re: Uh Oh, My Auto delivery has been cancelled, what is going on?

cosmic1 — Sun, 12 Jun 2016 17:08:45 GMT

That is weird. I know that the Dec TSV only had 2 shipments in the A-D, so once my June shipment was sent, I was told the A-D was completed. However, it sounds like they are not honoring your 2nd shipment. That is wrong and they should honor that even if they have to eat a loss.

Try and reach out to the Social Media team. They are extremely helpful.